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Added 1 min ago
District Service Manager I, CRM- Central New England
MDU Medtronic USA Inc
Remote, United States
Leads CVG service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to…
Added 2 mins ago
TS
Assistant Manager, Brand - Pro
The Scotts Company LLC
Marysville, OH
- $103,700 to $122,000 USD / year
As the Assistant Brand Manager – Pro and Commercial, you will help lead the strategic expansion and commercial execution of our dedicated professional initiatives, bridging commercial B2B…
Added 3 mins ago
PI
Senior Manager Programmatic
Pfizer Inc
NY
- $124,400 to $207,400 USD / year
…eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support…
Added 5 mins ago
Product Strategy Sr Manager
ServiceNow
San Diego, CA
As Product Strategy Senior Manager, you will serve as a senior individual contributor who shapes the product strategy for CCx digital customer experiences across support, learning, and…
Added 5 mins ago
E
Sr Manager Communications - Mid Atlantic South (Hybrid)
Exelon
BALTIMORE, MD · Washington
- $134,400 USD / year
…providing oversight; and integrating communications at the site. Lead the development and execution of a comprehensive internal communications and employee engagement strategy across the…
Added 7 mins ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
Lead organization design, strategic workforce planning and organizational effectiveness initiatives.
Added 7 mins ago
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Field Effectiveness P07
AbbVie
Mettawa, IL
- $124,500 to $236,500 USD / year
The Senior Manager, Incentive Compensation Oncology Franchise A is responsible for playing a key role in developing and managing a motivational sales incentive program that is aligned to…
Added 7 mins ago
A
Copy of Senior Manager, Incentive Compensation Oncology Franchise A
AbbVie
Florham Park, NJ
- $124,500 to $236,500 USD / year
The Senior Manager, Incentive Compensation Oncology Franchise A is responsible for playing a key role in developing and managing a motivational sales incentive program that is aligned to…
Added 8 mins ago
C
Onshore Program Manager
Capgemini
Irving, TX, TX
- $98,497 to $233,248 USD / year
We are seeking a highly accomplished, Onshore Program Manager to lead engineering delivery and cross-functional coordination for our flagship software and hardware programs.
Added 9 mins ago
FE
All Programs - Energy Advisor II
Franklin Energy Serv
Longmont, CO
- $52,000 to $62,000 USD / year
…of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven…
Added 9 mins ago
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All Programs - Energy Advisor II
Franklin Energy Serv
Green Mountain Falls, CO
- $52,000 to $62,000 USD / year
…of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven…
Added 9 mins ago
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All Programs - Energy Advisor II
Franklin Energy Serv
Yuma, CO
- $52,000 to $62,000 USD / year
…of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven…
Added 9 mins ago
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All Programs - Energy Advisor II
Franklin Energy Serv
Fort Morgan, CO
- $52,000 to $62,000 USD / year
…of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven…
Added 11 mins ago
IT Program Manager - TS/SCI
Tenica and Associates LLC
Washington, DC
As an IT Program Manager, you will be responsible for overseeing program activities supporting the Office of the Secretary of Defense (OSD) National Leadership Command Capability (NLCC)…
Added 11 mins ago
CH
Operations Manager
CVS Health
Evans, GA
- $18 to $28 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 11 mins ago
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Operations Manager
CVS Health
Glendale, AZ
- $20.15 to $34.15 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 11 mins ago
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Operations Manager
CVS Health
Pearland, TX
- $19 to $29 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 14 mins ago
Community Manager
South Oxford Management
Orlando, FL
The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents,…
Added 14 mins ago
LI
Manager, National Accounts
Lennox International
Richardson, TX
- $103,000 to $135,450 USD / year
Under limited supervision, the Manager, National Accounts leads a team responsible for supporting strategic National Account customers through onboarding, program execution, customer…
Added 14 mins ago
LI
Manager, National Accounts
Lennox International
Richardson, TX
- $103,000 to $135,450 USD / year
Under limited supervision, the Manager, National Accounts leads a team responsible for supporting strategic National Account customers through onboarding, program execution, customer…
Added 16 mins ago
T
Program/Project Manager (Global/Capital Markets) *Hiring ASAP*
TEKsystems
Jersey City, NJ
- $60 to $68 USD / hour
Program Manager/Senior Project ManagerOverviewWe are seeking an experienced Technology Delivery Lead to support strategic initiatives within a Global Markets Technology organization. The…
Added 17 mins ago
Sr. Facilities Manager
Teleflex
Maple Grove, MN
The Sr. Facility Manager provides leadership and oversight for facility operations, infrastructure reliability, operating, capital budgets, project execution, contractor management, and…
Added 17 mins ago
Manager, Accounting Advisory - Skilled Nursing Industry Clients
Wipfli Advisory LLC
Minneapolis, MN
Wipfli’s accounting advisory practice is seeking a Manager with strong healthcare and post‑acute care experience to serve as an outsourced controller and support our skilled nursing…
Added 17 mins ago
XE
Director, Compensation
Xcel Energy
Minneapolis, MN
- $148,400 to $210,733 USD / year
…interpreting complex data to inform decision-making and demonstrate program impact and knowledgeable in budgeting, financial planning, and financial impact of compensation…
Added 19 mins ago
Senior Business Development Manager, Commercial
ABM US
Tempe, AZ · Phoenix, AZ
The Senior Business Development Manager is responsible for identifying and cultivating new commercial and industrial accounts within a designated territory, focusing on ABM’s Onsite…

bswift

Senior Service Delivery Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking an experienced, client-focused professional to join our organization as a Senior Service Delivery Consultant.

At bswift, our culture is grounded in our core values: Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work. These values guide how we serve our clients, collaborate as teams, and grow our careers.

WHAT YOU’LL DO

The Senior Service Delivery Consultant is a senior-level individual contributor responsible for delivering high-quality client implementations and ongoing service excellence. This role serves as a strategic and operational partner to clients, owns complex configuration and service delivery work, and drives continuous improvement across processes, systems, and client outcomes without direct people management responsibilities.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Partnership & Service Delivery

Demonstrate a high standard of accountability, service excellence, and professionalism in all client and internal interactions.
Develop and maintain strong strategic and operational relationships with assigned clients.
Serve as a primary point of contact for complex client needs, ensuring timely issue resolution and exceptional customer service.
Lead recurring client meetings to drive alignment, progress, and satisfaction.
Proactively consult clients on best practices and recommend system and process improvements throughout the year and during open enrollment.
Lead quarterly stewardship meetings and other recurring client engagements.

Implementation & Configuration Ownership

Partner with clients to gather, document, and obtain sign-off on Benefits Class Matrices, requirements documentation, rates, permissions, field options, site text, and implementation logs.
Configure the benefits administration system to support new implementations, annual benefit program changes, acquisitions, and enhancements.
Execute and oversee system testing to ensure accurate configuration and readiness for production.
Ensure execution of non-automated service delivery processes in alignment with contractual scope and client requirements.
Research, troubleshoot, and resolve complex system and process-related client inquiries.

Cross-Functional Collaboration & Continuous Improvement

Coordinate cross-functionally with Product Management, Development, Call Center, and internal service teams to meet client deliverables.
Partner with Product and Development teams to identify, recommend, and support system enhancements based on client needs and feedback.
Drive operational efficiency and quality through process improvement initiatives and adherence to standard operating procedures.
Contribute to sales, renewal, and strategic initiatives, including client presentations and growth opportunities.
Consult clients on additional bswift products and services to expand value and deepen partnerships.
Lead or support special projects as assigned.

Knowledge Sharing & Subject Matter Expertise

Act as a subject matter expert within the Client Services organization.
Provide informal guidance, peer support, and knowledge sharing to less experienced team members.
Contribute to documentation, training materials, and best practices to strengthen overall service delivery quality.

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

Bachelor’s degree or an equivalent combination of education and experience.
6+ years of experience in benefits administration and direct client service.
Proven experience working within a benefits administration platform, HRIS, or benefits/technology-enabled services environment.
3+ years of project management experience supporting complex client initiatives.

Skills & Abilities

Strong technical aptitude with the ability to independently manage complex system configurations.
Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas.
Excellent written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.
Strong project management and stakeholder management skills, with the ability to influence without authority.
Strong analytical and strategic thinking skills with the ability to leverage data for decision-making.
Demonstrated ability to make sound decisions in a fast-paced, ambiguous environment.
High level of organization, accountability, accuracy, and attention to detail.
Strong commitment to client service, teamwork, and delivering measurable business outcomes.
Ability to manage multiple priorities and adapt in a dynamic environment.

OTHER DUTIES

Willingness to travel up to 10%, as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$120,000 exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 15%. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

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More about this job

Skills

Process improvement
Team leadership
Customer service
Documentation
Research
Troubleshoot
Collaboration
Sales
Presentation skills
Oracle HRIS
Project management
Microsoft Excel
Communication skills
Stakeholder management
Decision making
Attention to detail
Teamwork

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