Jobs in the United States

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Project Manager
DRIVENETS
Middletown, NJ
7+ years of project/program management in software R&D, including 3+ years leading customer-facing delivery programs.
Added 1 min ago
HO
RN Case Manager
HOSPICE OF SAN JOAQUIN
Stockton, CA
- $57.31 to $59.63 USD / hour
…everything we do. We are seeking a Dynamic, self-motivated RN Case Manager - Palliative/Hospice Care, who thrives in a fast-paced environment and supports our…
Added 3 mins ago
Chief of Staff
National Math Stars
United States
We admit those top students to our Stars Programs and work with them (and their families) over the course of a decade to support their journeys to the frontiers of STEM. All Stars receive…
Added 4 mins ago
10860 IT Program Mgr Principal 2
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Hybrid: A blend of remote and onsite work, with at least three onsite days per week required
Added 4 mins ago
Service Layout Technician
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MD-Baltimore US-MD-Arbutus
Must have complete knowledge of all applicable fire codes, including NFPA 13 · Must possess ability and motivation to teach Trainees and Junior Designers in mastering all responsibilities listed above
Added 4 mins ago
Manufacturing Engineers (Mid or Senior Level)
Boeing Aerospace Operations
Jacksonville, FL
Refine, validate, coordinate, and implement conceptual designs and manage the program architecture for builds.
Added 6 mins ago
Principal Program Manager, Technical Program Management
Innomar Strategies
Remote, United States
The Principal Program Manager, Technical Program Management is recognized as a thought leader in technical project and program management, providing highly specialized expertise on…
Added 6 mins ago
Material Planning Manager
Leidos
Remote, United States
Leidos is seeking an experienced Material Planning Manager to lead material planning and supply chain execution activities in support of mission-critical programs within our Defense Sector.…
Added 6 mins ago
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FM Engineering Ops Manager
CBRE
Roanoke, VA
- $60,000 to $80,000 USD / year
…and experience. The minimum salary for the FM Engineering Ops Manager position is $60,000.00 annually and the maximum salary for the FM Engineering Ops Manager position is $80,000.00…
Added 7 mins ago
Material Planning Manager
Leidos
Reston, VA
Leidos is seeking an experienced Material Planning Manager to lead material planning and supply chain execution activities in support of mission-critical programs within our Defense Sector.…
Added 7 mins ago
Specialty Representative/Senior Specialty Representative - Bone Health - Fairfax, VA (Overlay)
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…strategy and promoting Amgen products as led by the District…
Added 7 mins ago
Program Security Officer - Defense and Intelligence Security Team
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Program Security Officer, Defense & Intelligence Security Team
Added 7 mins ago
Forensics and Integrity Services-Crisis and Investigations-PMO Engagement Management-Senior Manager
EY
McLean, VA
To qualify for the role, you must have
Added 7 mins ago
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Head of Engineering (Frontier Safety)
FAR.AI
Remote, United States
- $225,000 to $350,000 USD / year
Added 7 mins ago
Contracts Manager
BOOZ, ALLEN & HAMILTON, INC.
McLean, VA
As a contract manager, you use your sharp negotiation tactics and talent for organization to help manage critical documents. We need you to bring your advanced contract management expertise…
Added 9 mins ago
Supply Chain Manager II, Sub Same Day
Amazon.com Services LLC
Bellevue, WA
Join Amazon's dynamic environment as Supply Chain Manager with an instock management background, where you will play a crucial role in shaping and optimizing various facets of our…
Added 9 mins ago
Regulatory Escalations, Amazon Flex, Service Level Standards
Amazon.com Services LLC
Austin, TX · Bellevue, WA · New York, NY
Amazon Flex's Service Level Standards (SLS) team is seeking a Senior Program Manager to own regulatory escalations within our Critical Operations function. This role exists to ensure every…
Added 9 mins ago
Senior Supply Chain Manager, Sub Same Day
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · New York, NY
We are seeking a Senior Supply Chain Manager to join our dynamic team. In this role, you will handle ambiguous initiatives independently, using domain expertise to define problems,…
Added 10 mins ago
Senior Manager / Associate Director, People Operations
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San Diego, CA
Serve as a primary point of contact for general employee and manager questions regarding People policies, programs, and processes.
Added 12 mins ago
CT Technologist
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Rotating daylight and evening shifts, with limited night coverage on occasional weekends · 8-hour and 12-hour shifts available
Added 14 mins ago
Software Department Manager 3 - 8551-1
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…the division portfolio (Sentinel/GBSD, ICBM Sustainment, and Advanced Programs) to provide the people, skills, and processes for successful achievement of program…
Added 14 mins ago
Manager Aircraft Maintenance 1
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The selected candidate(s) will manage all phases of assigned location program objectives from inception through completion. Manages overall direction and leadership for aligning tactical…
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Manager Electronics Engineering 3
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…experienced leader to serve as Power & Control (P&C) Department Manager in Manhattan Beach, CA. The selected candidate will lead an organization of approximately 80 engineers responsible…
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Pub and Training Manager 2
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Must have active USG Secret Clearance · Must have the ability to obtain and maintain special access program clearance (SAP) within a reasonable time as needed by business
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Hospice Admissions RN
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…disciplines, and contributes to the performance improvement program of Hospice of Lubbock. Serves as the Alternate Nursing Supervisor when Clinical Manager is unavailable. Requires minimal…

BSC

Business Process Analyst, Consultant

El Dorado Hills, CA, United States
Long Beach, CA, United States
Lodi, CA, United States
Oakland, CA, United States
Rancho Cordova, CA, United States
Redding, CA, United States
Woodland Hills, CA, United States

Apply on ecge.fa.us2.oraclecloud.com About employer

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Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Your Role The Customer Experience Program Management Team is responsible for managing agent requirements and readiness for projects and programs that impact Customer Experience. The Business Process Analyst, Consultant will report to the CE Manager of Program and Project Management. In this role you will support member, broker, and provider phone teams in delivering projects that impact frontlines. You will be required to work with multiple cross-functional teams as a representative of Customer Experience to define requirements and needs to make the project successful. This work is overwhelmingly project-based; performing change management and business readiness to ensure all front-line agents are prepared for incoming changes. (Examples include: project plans, business readiness plans, communication plan, process updates, training plan and coordination, change management approaches and leadership alignment). Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

Lead cross functional teams through BPM process steps, guide development of data collection/root cause analysis, data interpretation, customer journey mapping, process mapping and forecasting of benefits, guide prioritization of efforts based on impact, cost and ease of implementation
Provide inputs on business models, incentive systems and performance management tools and support engagement with business owners to assess and evaluate specific recommendations around optimization
Analyze and assure the quality of data collected and develop data collection plans
Define highly complex business and customer needs and provide analysis toward operational efficiency and drive change within the organization
Develop methodology for forecasting of benefits and guide prioritization of efforts based on impact, cost and ease of implementation

Your Knowledge and Experience

Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
Masters degree preferred
7 years of prior relevant experience
Advanced Business Process expert highly skilled in business process management, project management, strategic thinking and change leadership.
Requires a Green Belt designation from either Six Sigma or LEAN with work towards a Black belt, Agile, or Change Management Certification (Prosci, ACMP, GAWM, CMI etc.
5 years of experience leading BPM/continuous improvement activities from ideation through execution
Proficiency in driving cross functional projects
Excellent coaching, interpersonal, and verbal/written communication skills.
Superior math, analytical and problem-solving skills and use of analytical tools (e.g. MiniTab, Excel graphs) ability to provide coaching and mentoring on the use of analytical tools.
Preferred Mastery level knowledge of process improvement typically obtained through advanced education combined with experience. Knowledge of project management strongly preferred.

Hybrid This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.

• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

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Jobs in the United States