Inside Sales Engineer

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NO AGENCIES PLEASE

JOB SUMMARY:

We are looking for a proactive and organized Inside Sales Specialist to support our sales activities for speciality valves and related products. The role is responsible for managing customer inquiries, preparing and submitting quotations for large and complex speciality valve projects. Following up on open offers, coordinating with customers and internal departments, processing orders, and supporting the sales team in achieving revenue targets. The ideal candidate should have strong communication, follow-up, coordination, and organizational skills. Experience in the valve, oil & gas, EPC, industrial equipment, or manufacturing industry is preferred.

Key Responsibilities

Customer & Inquiry Management

• Receive and process customer inquiries, RFQs, and purchase requirements.
• Review inquiries to ensure all required information is available.
• Coordinate with the relevant internal teams (estimation, engineering and manufacturing department) to obtain pricing, delivery times, and technical information.
• Prepare and submit quotations to customers.
• Maintain professional and timely communication with customers.
• Respond to customer requests for quotation revisions, delivery updates, documentation, and commercial clarifications.
• Prepare discount approval forms for review and approval prior to submission of quotations outside the company.

Quotation Follow-Up

• Maintain an updated quotation tracker.
• Follow up regularly on outstanding quotations.
• Escalate important or high-value opportunities to the Sales Manager.
• Support the sales team in converting quotations into purchase orders.

Order Processing & Coordination

• Receive and process customer purchase orders and issue order acknowledgment.
• Verify orders against quotations and agreed commercial terms.
• Coordinate with production, purchasing, logistics, finance, and sales teams.
• Monitor order status and communicate delivery updates to customers.
• Assist with order documentation and invoicing coordination.
• Ensure customer commitments are communicated internally and followed through.
• Process order within Great Plans and issues purchase order to designated affiliate for manufacturing.
• Coordinate with Freight Forwarders and customers’ logistic departments to ensure smooth shipment of orders to customers

Sales Support

• Maintain accurate customer, quotation, and order records within system.
• Prepare regular sales reports and quotation status reports.
• Support external sales representatives with customer information and quotation history.
• Maintain and update CRM/ERP records.
• Support customer and distributor account management.

Other function

• Performs other duties as assigned.
• Occasional travel.

Qualifications & Experience

• Diploma or Bachelor's degree in Business, Commerce, Engineering, or a related field.
• 2–5 years of inside sales, sales coordination, customer service, or sales administration experience.
• Previous experience with industrial products is preferred.
• Experience working with RFQs, quotations, purchase orders, and customer accounts.
• Good knowledge of Microsoft Excel, Word, Teams and email.
• Experience with CRM or ERP or SharePoint systems is an advantage.
• Excellent English communication skills.

Key Skills

• Excellent follow-up skills
• Excellent customer communication
• Organized and detail-oriented
• Commercial awareness
• Ability to prioritize multiple inquiries
• Strong coordination skills
• Proactive and self-motivated
• Ability to work under pressure and meet deadlines
• Good telephone and email etiquette