Jobs in the United States

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V
Store Manager
Victra
Abilene, TX
- $20.47 USD / hour
…personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means…
Added just now
HR Intern
Origin Bank
Ruston, LA
Must have a minimum cumulative 3.0 GPA
Added 1 min ago
BT
Lead Gutter Installer
Brothers That Just Do Gutters - Capital District
Albany, NY
- $25 to $30 USD / hour
Valid driver's license required
Added 1 min ago
BI
Instructional Aide SE Life Skills 26-27 SY
Boerne Independent School District
Boerne, TX
- $16.75 to $23.45 USD / hour
Tools/Equipment Used: Standard instructional equipment, including personal computer and peripherals.
Added 1 min ago
Preschool Program Building-Based Substitute Teacher (3368)
Natick Public Schools
Natick, MA
Added 1 min ago
JROTC Instructor
Sampson County Schools
Rose Hill, NC
Physical Requirements: Must be able to use a variety of equipment and classroom tools such as computers, copiers, typewriters, calculators, pencils, scissors, and equipment for children…
Added 1 min ago
Guest Services Manager
ROW NYC
New York, NY
Must have a valid driver’s license from the applicable state
Added 1 min ago
Distribution Engineering Designer III
KCI Technologies Inc.
Greensboro, NC
Valid driver’s license required
Added 2 mins ago
Care Transition Coordinator - Hospice Sales
VitalCaring Group
Hammond, LA
Track, manage, and document sales activity across referral sources using CRM tools
Added 2 mins ago
Driver
at Marriott
Vienna, VA
…a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run,…
Added 2 mins ago
Loss Prevention Officer
at Marriott
San Francisco, CA
…a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point…
Added 3 mins ago
RF
Assistant Store Manager
Royal Farms
Myrtle Beach, SC
- $42,000 to $55,000 USD / year
Must have open availability to work mornings, evenings, overnights, weekends, and holidays, based on the store’s business needs · Must have or obtain an ANSI approved Food Safety Mana
Added 3 mins ago
Manager, SAP S/4HANA Public Cloud Sales
KPMG LLP
Boston, MA
…opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong…
Added 3 mins ago
Director of Flavor Development & Sensory Innovation
Kalsec
Kalamazoo, MI
Develop compelling customer demonstrations, presentations, prototypes, and technical tools that showcase Kalsec’s taste innovation capabilities.
Added 3 mins ago
Director Emergency Dept
CHS
Laporte, IN · La Porte, IN
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Added 4 mins ago
IT Robot Software Automation Specialist
Hyundai Motor Company
Ellabell, GA
Continue to learn and apply relevant software development practices, tools, and technologies.
Added 4 mins ago
Production Supervisor-Assembly
Greenworks
Morristown, TN
Ready to step into a leadership role where your decisions show up on the production floor every single day? Greenworks Tools is the leader in battery-powered outdoor power equipment, and…
Added 4 mins ago
Commercial Manager
Louis Dreyfus Company
Upper Sandusky, OH
Added 5 mins ago
WP
Project Assistant, Renewables Division
WESTWOOD PROFESSIONAL SERVICES INC
Englewood, CO
- $25 to $29 USD / hour
Track project performance using various tools and project reports as directed by Project Managers.
Added 5 mins ago
Warehouse
Sydnic LLC
St Paul, MN
· Must have mechanical aptitude and technical skills
Added 5 mins ago
LE
Senior Construction Materials Testing & Inspection Technician (VDOT Certified)
Legacy Engineering
Fredericksburg, VA
- $23 to $30 USD / hour
This restriction also applies to automated recruiting systems, AI-powered prospecting tools, email bots, and other technologies used to identify job openings or generate unsolicited…
Added 5 mins ago
LE
Construction Materials Testing Technician II/III (VDOT Certified)
Legacy Engineering
Fredericksburg, VA
- $20 to $30 USD / hour
This restriction also applies to automated recruiting systems, AI-powered prospecting tools, email bots, and other technologies used to identify job openings or generate unsolicited…
Added 5 mins ago
W
Pharmacy Manager-Relocation Assistance Available
Walgreens
Kitty Hawk, NC
- $67.05 to $90.55 USD / hour
…training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance…
Added 5 mins ago
Regional HR Business Partner, Rural Super Rural (RSR)
Amazon
HAYESVILLE, NC
Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify…
Added 5 mins ago
Nursing Home Facility Manager
STG International
Black Mountain, NC
Must have, as a minimum, three (3) year(s) experience in a supervisory capacity in a maintenance/plant related position · Must have the ability to read and interpret blueprints

BS&A Software LLC

Support Team Lead

United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a client support or customer success role.
Posting language: English
Posted: Nov 13, 2026

Original job description

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Description

Position Overview: The Support Team Leader plays a critical role in guiding, developing, and supporting a team of Support Specialists. This position balances leadership responsibilities with hands-on support engagement, ensuring that both customers and team members receive exceptional support. The Team Leader works collaboratively with other leaders to align processes, share knowledge, and continuously enhance the overall support experience.

Requirements

Key Responsibilities:

Team Leadership & Development · Provide daily direction, coaching, and support to assigned team members to ensure high-quality customer service and efficient ticket resolution. · Work closely with team members to foster continuous learning, professional growth, and product knowledge expansion. · Conduct regular check-ins, feedback sessions, and performance evaluations to promote accountability and engagement. · Lead by example - actively taking support cases to stay connected to customer needs and current product behavior. · Recognize and address training needs, helping team members strengthen both product knowledge and communication skills.

Operational Excellence · Oversee daily team operations, ensuring cases are handled efficiently and accurately through our busy support queues. · Monitor metrics such as response time, resolution time, and customer satisfaction to maintain service standards. · Work collaboratively with other Team Leaders to maintain consistency across teams. · Identify process bottlenecks and help implement workflow improvements that enhance team efficiency without sacrificing quality.

Collaboration & Cross-Team Learning · Partner with other Team Leaders to align on goals, share best practices, and support a culture of learning and collaboration across all support teams. · Participate in management discussions to evaluate trends, develop solutions, and drive improvements in both process and product. · Support cross-department communication with Development, Implementation, and Product teams to escalate issues and advocate for customers.

Continuous Improvement & Innovation · Provide regular insights and ideas for process enhancements, training improvements, and customer experience initiatives. · Encourage a mindset of continuous improvement within the team through data-driven feedback and collaborative problem-solving. · Stay informed about system updates, product changes, and industry trends to ensure the team remains adaptable and informed.

Requirements

Qualifications

· Proven experience in our support environment, with a strong understanding of troubleshooting and customer service best practices. · Previous leadership, mentorship, or supervisory experience preferred. · Strong communication and interpersonal skills with the ability to motivate, coach, and guide others. · Ability to manage multiple priorities, make data-informed decisions, and maintain composure under pressure. · Commitment to teamwork, learning, and continuous process improvement. · Hybrid Schedule in office to assist new onboarding new team members and other various meetings

Core Expectations · Maintain a hands-on approach by continuing to take support cases and directly assist customers as needed. · Demonstrate collaboration and teamwork across all leadership levels. · Support and drive continuous education and development within the team. · Ensure that all work is completed efficiently, accurately, and in alignment with organizational goals.

3+ years of experience in a client support or customer success role.
Demonstrated experience in an informal or formal leadership capacity (team lead, senior specialist, etc.).
Strong communication skills and a natural ability to coach and motivate peers.
Excellent organizational skills with the ability to manage both team and individual responsibilities.
Proficiency with support ticketing systems and standard office tools.

Preferred Qualifications

Familiarity with the product area supported by the team (ASG, FM, HRMS, Tax, UB, etc.).
Experience with Zendesk, Salesforce Service Cloud, or similar platforms.
Background in SaaS or technology support environments.
Associate's or Bachelor's degree in a relevant field.

Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Leadership
Team leadership
Coaching
Customer service
Product knowledge
Communication skills
Workflow
Customer experience
Process improvement
Problem solving
Adaptability
Troubleshooting
Interpersonal skills
Guide others
Teamwork
Onboarding
Assist customers
Collaboration
Organizational skills
HRMS
Zendesk
Salesforce

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Work requirements

Jobs in the United States