Jobs in the United States

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Added 3 mins ago
RF
Assistant Store Manager
Royal Farms
Myrtle Beach, SC
- $42,000 to $55,000 USD / year
Must have open availability to work mornings, evenings, overnights, weekends, and holidays, based on the store’s business needs · Must have or obtain an ANSI approved Food Safety Mana
Added 3 mins ago
K-2 Inclusion Instructional Assistanat
North Lawrence Community Schools
Bedford, IN
- Proficient in using technology and educational software to support instruction.
Added 3 mins ago
Maintenance Technician
Amcor
AF Des Moines, IA
Associate degree in Electro/Mechanical Technology, Journeyman Electrician, Millwright, or equivalent work experience.
Added 4 mins ago
Director of Individual Giving
Wentworth Institute of Technology
Boston, MA
…fundraising leader responsible for advancing Wentworth Institute of Technology’s leadership, major, and planned giving efforts. Reporting to the Assistant Vice President for Development,…
Added 4 mins ago
Associate Director of Industry Engagement
Wentworth Institute of Technology
Boston, MA
The Associate Director of Industry Engagement serves as Wentworth Institute of Technology's lead relationship manager for industry partnerships, corporate engagement, and sponsorship…
Added 4 mins ago
Material Flow Supervisor
Greenworks
Morristown, TN
…utility vehicles. With best-in-class battery, control, and drive technology, we deliver the power and performance of gas equipment without the fumes, noise, vibration, and mess. We're…
Added 4 mins ago
Warehouse
Sydnic LLC
St Paul, MN
· Must have mechanical aptitude and technical skills
Added 5 mins ago
Bilingual Personal Banker Rutherfordton
Wells Fargo
RUTHERFORDTON, NC
Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 5 mins ago
Pharmacy Tech II PRN Blue Ridge Retail
HCA Healthcare
Spruce Pine, NC
Preferred Education: Associate's degree in Pharmacy Technology
Added 5 mins ago
M
Foam Production Associate
ManpowerGroup
Conover, NC
- $16.5 USD / hour
A growing manufacturer in Conover is adding team members to support multiple production areas that help create foam and fiber components used in the furniture industry. Whether you've…
Added 5 mins ago
Personal Banker Beaufort Oak
Wells Fargo
BEAUFORT, NC
SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date
Added 5 mins ago
CG
JANITOR (FULL TIME AND PART TIME)
Compass Group, North America
SELMA, NC
- $16 USD / hour
- Full-time
- Part-time
…ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing…
Added 5 mins ago
Pharmacy Tech II Retail Pharmacy
HCA Healthcare
Spruce Pine, NC
Preferred Education: Associate's degree in Pharmacy Technology
Added 5 mins ago
Electro-Mechanical Quality Control Technician 2 - MV retrofit PACS
Siemens
Knightdale, NC · Wendell, NC
Associate degree or technical certification inElectrical Technology, Electronics, Mechatronics, Industrial Technology,or a related field.
Added 5 mins ago
Pharmacy Tech I Retail Pharmacy Pardee
HCA Healthcare
Arden, NC
Preferred Education: Associate's degree in Pharmacy Technology
Added 5 mins ago
Pharmacy Tech II Retail Pardee
HCA Healthcare
Arden, NC
Preferred Education: Associate's degree in Pharmacy Technology
Added 6 mins ago
Specialist IS Business Systems Analyst
Amgen
Holly Springs, NC
Let’s do this. Let’s change the world. In this vital role, you will join the Amgen North Carolina (ANC) Technology team as an individual contributor, helping to drive productivity by…
Added 6 mins ago
Clean Utilities Sr Engineer
Amgen
Holly Springs, NC
Support new product/technology introductions by performing engineering assessments, implementing equipment modifications, and supporting engineering runs.
Added 6 mins ago
Accounts Receivable Specialist I - Remote
Labcorp
Remote, United States
…and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most…
Added 6 mins ago
Assistant Branch Manager
Woodforest National Bank
Goldsboro, NC
· Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
Added 6 mins ago
Sales Consultant
Hendrick Automotive Company
Jacksonville, NC
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Added 6 mins ago
Sales Consultant
Hendrick Automotive Company
Jacksonville, NC
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Added 6 mins ago
Sales Consultant
Hendrick Automotive Company
Jacksonville, NC
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Added 6 mins ago
CA
Tax Function Solutions Senior Associate with Crowe Advisory, LLC (Atlanta, GA)
Crowe Advisory LLC
United States
- $116,480 to $130,200 USD / year
…invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the…
Added 6 mins ago
Supervisory Diagnostic Radiologic Technologist
Veterans Affairs, Veterans Health Administration
Fayetteville, NC
Selective Service Registration is required for males born after 12/31/1959

BS&A Software LLC

Support Team Lead

United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a client support or customer success role.
Posting language: English
Posted: Nov 13, 2026

Original job description

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Description

Position Overview: The Support Team Leader plays a critical role in guiding, developing, and supporting a team of Support Specialists. This position balances leadership responsibilities with hands-on support engagement, ensuring that both customers and team members receive exceptional support. The Team Leader works collaboratively with other leaders to align processes, share knowledge, and continuously enhance the overall support experience.

Requirements

Key Responsibilities:

Team Leadership & Development · Provide daily direction, coaching, and support to assigned team members to ensure high-quality customer service and efficient ticket resolution. · Work closely with team members to foster continuous learning, professional growth, and product knowledge expansion. · Conduct regular check-ins, feedback sessions, and performance evaluations to promote accountability and engagement. · Lead by example - actively taking support cases to stay connected to customer needs and current product behavior. · Recognize and address training needs, helping team members strengthen both product knowledge and communication skills.

Operational Excellence · Oversee daily team operations, ensuring cases are handled efficiently and accurately through our busy support queues. · Monitor metrics such as response time, resolution time, and customer satisfaction to maintain service standards. · Work collaboratively with other Team Leaders to maintain consistency across teams. · Identify process bottlenecks and help implement workflow improvements that enhance team efficiency without sacrificing quality.

Collaboration & Cross-Team Learning · Partner with other Team Leaders to align on goals, share best practices, and support a culture of learning and collaboration across all support teams. · Participate in management discussions to evaluate trends, develop solutions, and drive improvements in both process and product. · Support cross-department communication with Development, Implementation, and Product teams to escalate issues and advocate for customers.

Continuous Improvement & Innovation · Provide regular insights and ideas for process enhancements, training improvements, and customer experience initiatives. · Encourage a mindset of continuous improvement within the team through data-driven feedback and collaborative problem-solving. · Stay informed about system updates, product changes, and industry trends to ensure the team remains adaptable and informed.

Requirements

Qualifications

· Proven experience in our support environment, with a strong understanding of troubleshooting and customer service best practices. · Previous leadership, mentorship, or supervisory experience preferred. · Strong communication and interpersonal skills with the ability to motivate, coach, and guide others. · Ability to manage multiple priorities, make data-informed decisions, and maintain composure under pressure. · Commitment to teamwork, learning, and continuous process improvement. · Hybrid Schedule in office to assist new onboarding new team members and other various meetings

Core Expectations · Maintain a hands-on approach by continuing to take support cases and directly assist customers as needed. · Demonstrate collaboration and teamwork across all leadership levels. · Support and drive continuous education and development within the team. · Ensure that all work is completed efficiently, accurately, and in alignment with organizational goals.

3+ years of experience in a client support or customer success role.
Demonstrated experience in an informal or formal leadership capacity (team lead, senior specialist, etc.).
Strong communication skills and a natural ability to coach and motivate peers.
Excellent organizational skills with the ability to manage both team and individual responsibilities.
Proficiency with support ticketing systems and standard office tools.

Preferred Qualifications

Familiarity with the product area supported by the team (ASG, FM, HRMS, Tax, UB, etc.).
Experience with Zendesk, Salesforce Service Cloud, or similar platforms.
Background in SaaS or technology support environments.
Associate's or Bachelor's degree in a relevant field.

Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Leadership
Team leadership
Coaching
Customer service
Product knowledge
Communication skills
Workflow
Customer experience
Process improvement
Problem solving
Adaptability
Troubleshooting
Interpersonal skills
Guide others
Teamwork
Onboarding
Assist customers
Collaboration
Organizational skills
HRMS
Zendesk
Salesforce

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Work requirements

Jobs in the United States