Jobs in the United States

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Added 1 min ago
Calibration Assistant Low Voltage Infrastructure - Milford MI
Military Spouse Jobs & VetJobs
United States
Support Low Voltage Infrastructure (LVI) calibration and validation by preparing development vehicles, maintaining test equipment, conducting evaluations, and collecting test data. Work…
Added 1 min ago
Information Assurance Engineer
By Light Professional IT Services LLC
Scott AFB, IL
Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+, GICSP, GSEC, CND, SSCP
Added 3 mins ago
Co-Manager
Ingles Markets, Inc.
Madison, GA
…satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail…
Added 4 mins ago
Assistant Director Surgical Services
Carteret Health Care
Morehead City, NC
The Operations Manager works in conjunction with and reports directly to the Surgical Services director. The Operations Manager is involved in direct supervision of the SPD and OR clinical…
Added 4 mins ago
HR Business Partner, Manufacturing
The Marzetti Company
Horse Cave, KY
…outcomes, including ensuring strong people leadership, employee development and supporting overall plant performance through effective HR…
Added 4 mins ago
Patient Access Rep.
Hospital for Special Care
New Britain, CT
Performs assigned patient access, registration, and scheduling functions to support efficient outpatient operations.
Added 5 mins ago
RF
Assistant Store Manager
Royal Farms
Myrtle Beach, SC
- $42,000 to $55,000 USD / year
Must have open availability to work mornings, evenings, overnights, weekends, and holidays, based on the store’s business needs · Must have or obtain an ANSI approved Food Safety Mana
Added 5 mins ago
Associate Director, Strategy REQ24520
Biogen, Inc.
Cambridge, MA
The Strategy & Operations Lead is a high-visibility role supporting the Alzheimer's franchise team to ensure effective communication and coordination among executive leadership and…
Added 7 mins ago
Warehouse
Sydnic LLC
St Paul, MN
· Must have mechanical aptitude and technical skills
Added 8 mins ago
Nursing Home Facility Manager
STG International
Black Mountain, NC
Must have, as a minimum, three (3) year(s) experience in a supervisory capacity in a maintenance/plant related position · Must have the ability to read and interpret blueprints
Added 8 mins ago
Director of Nursing
STG International
Black Mountain, NC
Must possess a current unencumbered active license to practice as a Registered Nurse (RN) in the State · Must have, as a minimum, three (3) year (s) of experience as a supervisor in a hospital, nursing care facility or other related health care facility
Added 8 mins ago
Quality Assurance Rep III
General Atomics
Cherry Point, NC
…maintenance directives. Initially supports U.S. Marine Corps aviation operations with emphasis on aircraft material condition, safety-of-flight, maintenance quality, standards…
Added 8 mins ago
CG
FOOD SERVICE WORKER (FULL TIME)
Compass Group, North America
Spencer, NC
- $13 USD / hour
- Full-time
…integrity, where your contributions are valued and growth, development, and impact are part of every…
Added 8 mins ago
CG
GRILL COOK (FULL TIME)
Compass Group, North America
Belmont, NC
- $16 USD / hour
- Full-time
Added 8 mins ago
AR
Assisted Confirmation Pathways Associate
American Red Cross
Statewide, NC
- $60,000 to $75,000 USD / year
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required
Added 8 mins ago
Director Facility Engineering
UNC Health Care
Lenoir, NC
Oversees all administrative functions related to the operations of Facility Services and Construction Services departments including the following areas: capital budget development and…
Added 8 mins ago
Nursing Home Facility Manager
STG International
Kernersville, NC
Must have, as a minimum, three (3) year(s) experience in a supervisory capacity in a maintenance/plant related position · Must have the ability to read and interpret blueprints
Added 8 mins ago
Director of Nursing
STG International
Kernersville, NC
Must possess a current unencumbered active license to practice as a Registered Nurse (RN) in the State · Must have, as a minimum, three (3) year (s) of experience as a supervisor in a hospital, nursing care facility or other related health care facility
Added 8 mins ago
Nurse (GI Navigator)
Veterans Affairs, Veterans Health Administration
Garner, NC
Selective Service Registration is required for males born after 12/31/1959
Added 8 mins ago
A
Quality Assurance Senior Associate
Actalent
Holly Springs, NC
- $42 to $48 USD / hour
The Quality Assurance Senior Associate plays a key on-the-floor role within a bulk drug substance manufacturing environment, partnering closely with manufacturing and support teams across…
Added 8 mins ago
Clean Utilities Sr Engineer
Amgen
Holly Springs, NC
…production as well as developing subject matter expertise to support operations upon start…
Added 8 mins ago
Assistant Branch Manager
Woodforest National Bank
Goldsboro, NC
· Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls while modeling accountability and attention to detail.
Added 8 mins ago
Executive Assistant
University of North Carolina- Chapel Hill
CHAPEL HILL, NC · NC
The Executive Assistant provides administrative support to the Associate Provost for Faculty Affairs, the Associate Provost for Faculty Development and Success/Director of the Center for…
Added 8 mins ago
Nursing Home Facility Manager
STG International
Kinston, NC
Must have, as a minimum, three (3) year(s) experience in a supervisory capacity in a maintenance/plant related position · Must have the ability to read and interpret blueprints
Added 8 mins ago
Director of Nursing
STG International
Kinston, NC
Must possess a current unencumbered active license to practice as a Registered Nurse (RN) in the State · Must have, as a minimum, three (3) year (s) of experience as a supervisor in a hospital, nursing care facility or other related health care facility

BS&A Software LLC

Support Team Lead

United States

Apply on recruiting.paylocity.com About employer

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Job details

Experience: 3+ years of experience in a client support or customer success role.
Posting language: English
Posted: Nov 13, 2026

Original job description

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Description

Position Overview: The Support Team Leader plays a critical role in guiding, developing, and supporting a team of Support Specialists. This position balances leadership responsibilities with hands-on support engagement, ensuring that both customers and team members receive exceptional support. The Team Leader works collaboratively with other leaders to align processes, share knowledge, and continuously enhance the overall support experience.

Requirements

Key Responsibilities:

Team Leadership & Development · Provide daily direction, coaching, and support to assigned team members to ensure high-quality customer service and efficient ticket resolution. · Work closely with team members to foster continuous learning, professional growth, and product knowledge expansion. · Conduct regular check-ins, feedback sessions, and performance evaluations to promote accountability and engagement. · Lead by example - actively taking support cases to stay connected to customer needs and current product behavior. · Recognize and address training needs, helping team members strengthen both product knowledge and communication skills.

Operational Excellence · Oversee daily team operations, ensuring cases are handled efficiently and accurately through our busy support queues. · Monitor metrics such as response time, resolution time, and customer satisfaction to maintain service standards. · Work collaboratively with other Team Leaders to maintain consistency across teams. · Identify process bottlenecks and help implement workflow improvements that enhance team efficiency without sacrificing quality.

Collaboration & Cross-Team Learning · Partner with other Team Leaders to align on goals, share best practices, and support a culture of learning and collaboration across all support teams. · Participate in management discussions to evaluate trends, develop solutions, and drive improvements in both process and product. · Support cross-department communication with Development, Implementation, and Product teams to escalate issues and advocate for customers.

Continuous Improvement & Innovation · Provide regular insights and ideas for process enhancements, training improvements, and customer experience initiatives. · Encourage a mindset of continuous improvement within the team through data-driven feedback and collaborative problem-solving. · Stay informed about system updates, product changes, and industry trends to ensure the team remains adaptable and informed.

Requirements

Qualifications

· Proven experience in our support environment, with a strong understanding of troubleshooting and customer service best practices. · Previous leadership, mentorship, or supervisory experience preferred. · Strong communication and interpersonal skills with the ability to motivate, coach, and guide others. · Ability to manage multiple priorities, make data-informed decisions, and maintain composure under pressure. · Commitment to teamwork, learning, and continuous process improvement. · Hybrid Schedule in office to assist new onboarding new team members and other various meetings

Core Expectations · Maintain a hands-on approach by continuing to take support cases and directly assist customers as needed. · Demonstrate collaboration and teamwork across all leadership levels. · Support and drive continuous education and development within the team. · Ensure that all work is completed efficiently, accurately, and in alignment with organizational goals.

3+ years of experience in a client support or customer success role.
Demonstrated experience in an informal or formal leadership capacity (team lead, senior specialist, etc.).
Strong communication skills and a natural ability to coach and motivate peers.
Excellent organizational skills with the ability to manage both team and individual responsibilities.
Proficiency with support ticketing systems and standard office tools.

Preferred Qualifications

Familiarity with the product area supported by the team (ASG, FM, HRMS, Tax, UB, etc.).
Experience with Zendesk, Salesforce Service Cloud, or similar platforms.
Background in SaaS or technology support environments.
Associate's or Bachelor's degree in a relevant field.

Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Leadership
Team leadership
Coaching
Customer service
Product knowledge
Communication skills
Workflow
Customer experience
Process improvement
Problem solving
Adaptability
Troubleshooting
Interpersonal skills
Guide others
Teamwork
Onboarding
Assist customers
Collaboration
Organizational skills
HRMS
Zendesk
Salesforce

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Work requirements

Jobs in the United States