Jobs in the United States

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AU
ITS Analyst
AtkinsRealis USA Inc.
United States
- $70,000 to $77,000 USD / year
Support Transportation System Management and Operations (TSM&O) initiatives, designs, and deployments by evaluating innovative infrastructure technologies to improve safety and mobility on…
Added 1 min ago
VP, Enterprise Sales, Payables, New England
Corpay
Boston, MA
…individual will partner closely with Marketing, Product, Revenue Operations, Solutions Consulting, Customer Success, and Strategic Partnerships to drive customer acquisition and revenue…
Added 1 min ago
VP, Enterprise Sales, Payables, Southeast (TN)
Corpay
Brentwood, TN
…individual will partner closely with Marketing, Product, Revenue Operations, Solutions Consulting, Customer Success, and Strategic Partnerships to drive customer acquisition and revenue…
Added 2 mins ago
Class A or B CDL Driver
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Billings, MT · Laurel, MT
…and the customer, including hands-on information regarding operations, safety, equipment, emergency response and administrative…
Added 2 mins ago
Epic Application Analyst
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Helena, MT
Added 2 mins ago
Lead Director - Security Operations Center (SOC)
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The Lead Director - Security Operations Center (SOC) is responsible for leading the cybersecurity operations function for a rapidly evolving healthcare business, ensuring the organization…
Added 2 mins ago
Senior Director Software Engineering
Capital One
Helena, MT
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 2 mins ago
Vice President of Technical Presales
Siemens
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…unified knowledge graph, grounding agents in shared engineering, operations, and business context. Our analytics capabilities help customers prepare data for AI, modernize legacy…
Added 2 mins ago
Reverse Engineer - Android
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Mobile App store policies (Ads, PHAs, Developer, etc.)
Added 2 mins ago
Clinical Informaticist
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Equivalent real-world experience - demonstrated, hands-on work in clinical operations, healthcare data, clinical surveillance/decision support, or applied data science/AI that provides…
Added 2 mins ago
Machine Learning Operations (MLOps) Intern
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Helena, MT
…the patients and communities it serves. As a Machine Learning Operations Intern, you will work as a member of the Enterprise AI Center of Enablement to deploy and maintain infrastructure…
Added 2 mins ago
EG
Forward Deployed AI/ML Engineer IV
Eliassen Group
Helena, MT
- $170,000 to $190,000 USD / year
Instrument systems so accuracy, latency, cost, and drift are measured and hand off operations that client teams can run.
Added 2 mins ago
HG
H&M Sales Advisor - The Mall at University Town Center
H&M Group
Sarasota, FL
- $15.5 USD / hour
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Added 2 mins ago
Surveyor Helper
CRH
Laplace, LA
Assist with construction layout for earthwork, drainage, utilities, concrete, roadways, asphalt paving, and milling operations.
Added 2 mins ago
Procurement Director
CRH
Atlanta, GA
…services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating…
Added 3 mins ago
Regional Service Operations Manager
Rivian
Seattle, WA · Fife, WA · Bellevue, WA · Tualatin, OR · Portland, OR
…and operational excellence, as well as management of regional operations. Areas requiring direct oversight by this role will include vendor management, risk management and mitigation. This…
Added 3 mins ago
IS
Project Manager IV
INSPYR Solutions
Remote Location, NY
- $52 to $72 USD / hour
We are looking for a Project Manager IV with strong experience in project management, brand operations, and digital website or portal management. This role will support high-volume…
Added 3 mins ago
Senior Project Manager
INSPYR Solutions
Austin, TX
Support solution rollout planning, readiness assessment, adoption activities, and transition to operations.
Added 3 mins ago
IS
Data Scientist
INSPYR Solutions
Lake Buena Vista, FL
- $80 to $88 USD / hour
Master's or Ph.D. degree in Statistics, Operations Research, Industrial Engineering, Mathematics, Machine Learning, Econometrics, or related field
Added 4 mins ago
Manager, Application and Data Security
HF Sinclair
Dallas, TX
…application delivery engagements but does not own DevSecOps, CI/CD operations, enterprise threat modeling, or cybersecurity policy…
Added 9 mins ago
Sr Workday HRIS Systems Analyst
LCS Lifespan Corporate Services d/b/a Brown University Health
United States
…and advise business stakeholders on solutions that optimize operations and reinforce best practices and advanced functional‑technical…
Added 13 mins ago
Regional HR Business Partner, Rural Super Rural (RSR)
Amazon
HAYESVILLE, NC
…requires 50% travel to provide leadership and development to their operations partners and associates in the rest of the subregion, but when not traveling, will be expected to work onsite…
Added 13 mins ago
CG
GRILL COOK (FULL TIME)
Compass Group, North America
Belmont, NC
- $16 USD / hour
- Full-time
Added 13 mins ago
Full Stack Engineer (DevOps Focus)
General Dynamics Information Technology
Fort Bragg, NC
…interest in taking greater ownership of application delivery and operations. Candidates can develop their experience with our deployment tools, security practices, and classified…
Added 13 mins ago
A
Quality Assurance Senior Associate
Actalent
Holly Springs, NC
- $42 to $48 USD / hour
…support teams across development, clinical, and commercial operations. This position facilitates real-time decision making to ensure strict adherence to current Good Manufacturing Practices…

BS&A Software LLC

Support Team Lead

United States

Apply on recruiting.paylocity.com About employer

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Job details

Experience: 3+ years of experience in a client support or customer success role.
Posting language: English
Posted: Nov 13, 2026

Original job description

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Description

Position Overview: The Support Team Leader plays a critical role in guiding, developing, and supporting a team of Support Specialists. This position balances leadership responsibilities with hands-on support engagement, ensuring that both customers and team members receive exceptional support. The Team Leader works collaboratively with other leaders to align processes, share knowledge, and continuously enhance the overall support experience.

Requirements

Key Responsibilities:

Team Leadership & Development · Provide daily direction, coaching, and support to assigned team members to ensure high-quality customer service and efficient ticket resolution. · Work closely with team members to foster continuous learning, professional growth, and product knowledge expansion. · Conduct regular check-ins, feedback sessions, and performance evaluations to promote accountability and engagement. · Lead by example - actively taking support cases to stay connected to customer needs and current product behavior. · Recognize and address training needs, helping team members strengthen both product knowledge and communication skills.

Operational Excellence · Oversee daily team operations, ensuring cases are handled efficiently and accurately through our busy support queues. · Monitor metrics such as response time, resolution time, and customer satisfaction to maintain service standards. · Work collaboratively with other Team Leaders to maintain consistency across teams. · Identify process bottlenecks and help implement workflow improvements that enhance team efficiency without sacrificing quality.

Collaboration & Cross-Team Learning · Partner with other Team Leaders to align on goals, share best practices, and support a culture of learning and collaboration across all support teams. · Participate in management discussions to evaluate trends, develop solutions, and drive improvements in both process and product. · Support cross-department communication with Development, Implementation, and Product teams to escalate issues and advocate for customers.

Continuous Improvement & Innovation · Provide regular insights and ideas for process enhancements, training improvements, and customer experience initiatives. · Encourage a mindset of continuous improvement within the team through data-driven feedback and collaborative problem-solving. · Stay informed about system updates, product changes, and industry trends to ensure the team remains adaptable and informed.

Requirements

Qualifications

· Proven experience in our support environment, with a strong understanding of troubleshooting and customer service best practices. · Previous leadership, mentorship, or supervisory experience preferred. · Strong communication and interpersonal skills with the ability to motivate, coach, and guide others. · Ability to manage multiple priorities, make data-informed decisions, and maintain composure under pressure. · Commitment to teamwork, learning, and continuous process improvement. · Hybrid Schedule in office to assist new onboarding new team members and other various meetings

Core Expectations · Maintain a hands-on approach by continuing to take support cases and directly assist customers as needed. · Demonstrate collaboration and teamwork across all leadership levels. · Support and drive continuous education and development within the team. · Ensure that all work is completed efficiently, accurately, and in alignment with organizational goals.

3+ years of experience in a client support or customer success role.
Demonstrated experience in an informal or formal leadership capacity (team lead, senior specialist, etc.).
Strong communication skills and a natural ability to coach and motivate peers.
Excellent organizational skills with the ability to manage both team and individual responsibilities.
Proficiency with support ticketing systems and standard office tools.

Preferred Qualifications

Familiarity with the product area supported by the team (ASG, FM, HRMS, Tax, UB, etc.).
Experience with Zendesk, Salesforce Service Cloud, or similar platforms.
Background in SaaS or technology support environments.
Associate's or Bachelor's degree in a relevant field.

Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Leadership
Team leadership
Coaching
Customer service
Product knowledge
Communication skills
Workflow
Customer experience
Process improvement
Problem solving
Adaptability
Troubleshooting
Interpersonal skills
Guide others
Teamwork
Onboarding
Assist customers
Collaboration
Organizational skills
HRMS
Zendesk
Salesforce

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Work requirements

Jobs in the United States