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Sales Representative III
RFC LLC - dba Roll Forming Corporation
Shelbyville, KY
The Account Manager is responsible for retaining, strengthening, and profitably growing assigned customer relationships. This role serves as a commercial contact for assigned accounts and…
Added just now
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Vagaro
Vagaro
Pleasanton, CA
- $275,000 to $290,000 USD / year
Strategic partnerships: a Director of Partnerships who owns partner relationships, a Partner Manager who travels from headquarters to present the offer and support the field, and a field…
Added 1 min ago
Regional Sales Manager
Black & Decker (U.S.) Inc.
Remote, United States
As a Regional Sales Manager, you’ll be part of our farm sales team working as a virtual employee. You’ll get to:
Added 1 min ago
AE - Selling Team Leader (Assistant Manager)
AEO
Riverhead, NY
…of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to…
Added 1 min ago
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Retail District Manager
BeMobile
Fairview, TN
- $70,000 to $90,000 USD / year
Candidates must hold a valid driver’s license and meet all requirements outlined in BeMobile’s Vehicle Policy
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Retail District Manager
BeMobile
Nolensville, TN
- $70,000 to $90,000 USD / year
Candidates must hold a valid driver’s license and meet all requirements outlined in BeMobile’s Vehicle Policy
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Retail District Manager
BeMobile
Murfressboro, TN
- $70,000 to $90,000 USD / year
Candidates must hold a valid driver’s license and meet all requirements outlined in BeMobile’s Vehicle Policy
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Vice President, Client Service Director
ewminds consulting Services
Berwyn, PA
The Vice President, Client Service Director serves as the primary relationship manager and strategic service lead for assigned clients within BNY Archer Managed Account Services. Clients…
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Facilities Project Manager
Sellers & Associates
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Agentic Workflow Engineer
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Operating across all levels of the organization, including executives and vice presidents, the AWE translates strategic priorities into transformation opportunities and influences…
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Director, Procurement and Grant Compliance
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Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week
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Director, Procurement and Grant Compliance
Braven
Remote, United States
Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week
Added 6 mins ago
Director, Procurement and Grant Compliance
Braven
Remote, United States
Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week
Added 6 mins ago
Director, Procurement and Grant Compliance
Braven
Remote, United States
Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week
Added 6 mins ago
AB
HR Manager
AJ Boggs/ProPower
In Office in Okemos, MI · Okemos, MI
- $90,000 to $105,000 USD / year
This is a full-time position based at our office in Okemos, Michigan, with one to two remote days per week
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Sr Product Management Manager - Operations
GE Vernova International LLC
United States
Strategic experience in deploying Lean management systems to drive operational excellence, improve quality metrics, and foster a culture of continuous improvement.
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Compliance Program Advisor
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PA · Cleveland, OH
…opportunity to contribute to the company’s success. As a Compliance Program Advisor within PNC's Enterprise Compliance organization, you will be based in Pittsburgh, PA, Cleveland OH and…
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Senior Manager, Facilities Maintenance
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Fort Myers, FL
- $100,267 to $119,819 USD / year
The Lee County Port Authority is now hiring a Senior Manager to oversee operations for our airport's facilities and mechanical systems within our Maintenance department. This is a…
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Associate Director - Cost Manager / Quantity Surveyor - Life Sciences Construction
Turner & Townsend
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Turner & Townsend are seeking an experienced Associate Director Cost Manager / Quantity Surveyor to lead the delivery of cost management services for a major life sciences capital expansion…
Added 8 mins ago
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Lead, B2B Performance Marketing
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Alexandria, VA
- $100,000 to $120,000 USD / year
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Product Owner (Hybrid)
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…building a product mindset, and driving end-to-end delivery of strategic imperatives across agile development teams. A strategic thinker with a knack for execution, this individual distills…
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Premium Auditor - Remote in the state of Missouri
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Aftersales Product Development Manager
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Director, Industrial Engineering & Automation
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Remote, United States
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BryceTech

Program Support Specialist

Port Hueneme, CA, United States

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoW, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation. BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

BryceTech is seeking Program Support Specialists to provide a range of to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

Responsibilities

Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-through.
Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.
Monitor response times, resolution status, service commitments, and customer satisfaction indicators.
Provide customers with regular updates regarding open requests, program milestones, schedule changes, product availability, and planned activities.
Coordinate customer meetings, demonstrations, briefings, training sessions, product reviews, and program engagements.
Prepare agendas, presentations, status reports, meeting minutes, action-item trackers, and follow-up communications.
Gather and document customer feedback, operational needs, product concerns, and recommendations for program improvement.
Analyze customer feedback and recurring issues to identify trends, risks, process gaps, and opportunities to improve products and services.
Support the development and maintenance of customer-facing materials, including user guides, fact sheets, frequently asked questions, newsletters, procedures, and program updates.
Assist customers with product or service access, delivery schedules, usage questions, technical support coordination, and other program-related needs.
Coordinate with internal teams to ensure customer requirements are understood, documented, prioritized, and addressed.
Support requirements clarification and traceability by documenting customer needs, requested capabilities, acceptance criteria, and operational priorities.
Assist with the planning and execution of customer surveys, interviews, working groups, focus groups, and feedback sessions.
Maintain accurate customer contact information, stakeholder lists, communication records, and engagement histories.
Support program outreach activities, customer onboarding, user training, product demonstrations, and transition activities.
Coordinate the distribution of program communications, deliverables, notifications, reports, and other customer information.
Monitor program schedules and deliverables to identify potential customer impacts and communicate them in a timely manner.
Prepare concise analyses and recommendations to support decisions related to customer needs, service delivery, issue resolution, and program performance.
Support the development of customer service metrics, performance dashboards, and recurring reports for program leadership.
Ensure customer communications and support activities are consistent with program policies, procedures, contractual requirements, and applicable government regulations.
Protect sensitive, proprietary, controlled, and personally identifiable information in accordance with organizational requirements.
Maintain organized records of customer interactions, decisions, commitments, issues, and resolutions.
Collaborate with government personnel, contractors, technical teams, operational users, and external stakeholders to promote effective program execution.
Identify and recommend process improvements that enhance responsiveness, communication, service quality, and customer satisfaction.
Represent the program office professionally and foster a customer-focused culture across program support activities.

Qualifications

Required Qualifications

Bachelor's degree in business administration, economics, public policy or a related field
0–5 years of relevant experience providing program coordination, customer support, stakeholder engagement, help-desk support, technical support, account management, or a related service-oriented function.
Demonstrated ability to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction.
Strong analytical, organizational, problem-solving, and written communication skills
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to obtain and maintain an Active Secret security clearance, if required for the position

Additional Information BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program. All your information will be kept confidential according to EEO guidelines.

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Jobs in the United States