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Case Manager, QMHP IM+CANS Specialist, Elgin, IL
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT
Elgin, IL
- $26.75 USD / hour
…enjoy lives of dignity and purpose. We are looking for a Case Manager, QMHP, IM+CANS Specialist in Behavioral Health for Elgin, IL who exemplifies that mission and wants to work for an…
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J
Aerospace Program Manager
Jobot
Moorpark, CA
- $125,000 to $190,000 USD / year
As a Program Manager you will lead development and production projects, reporting into Engineering and partnering with Program Leaders to deliver against cost, schedule, and performance…
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Branch Manager I
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Fort Plain, NY
Driver's License required · NMLS Certification required or ability to obtain upon hire
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Sr. Director of Revenue Enablement & GTM AI
SheerID
Remote, United States
…system-led (the system flags a gap → the rep self-corrects → the manager steps in on repeat issues). Partner with Revenue Operations & Product Marketing on GTM AI training and…
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Director of Food Services
TX-HHSC-DSHS-DFPS
RUSK, TX
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Public Health Nurse
TX-HHSC-DSHS-DFPS
BOERNE, TX
…Provides individualized care according to policy, procedure, program standards, physician orders and standing delegation orders. Participates in the development and revision of policies,…
Added 1 min ago
Game Reliability Manager
Netflix
Los Angeles · New York · Los Gatos
Netflix is looking for a Game Reliability Manager to join Netflix Game Studios to help deliver the next generation of video games to a worldwide audience. This role is part of our Game…
Added 1 min ago
District Manager - Pacific Northwest
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Seattle, WA · Redmond, WA
 Ensure merchandising initiatives are executed within program designs including (but not
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Sr. Client Portfolio Maintenance Manager
Greystar Management Services, LLC
Arlington, VA
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 2 mins ago
ME
Renewal Specialist
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Vernon Hills, IL · Chicago, IL
- $28.84 to $39.67 USD / hour
Assist sales team, service engineers, and Customer Care with quotation development and management.
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Quality Technician
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Forklift Operator
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Work closely with Warehouse Manager, Supervisor, and Office Staff
Added 2 mins ago
Manager, Logistics
Planar Systems
Remote, United States
Planar Systems is seeking an experienced Manager, Logistics to manage and continuously improve the company's global logistics operations.
Added 3 mins ago
ES
Assistant Store Manager - 0672
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- $17 to $20 USD / hour
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HOUSEKEEPER- HOSPITALITY
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Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment
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Controller - Rolling Meadows, IL
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- $165,000 to $180,000 USD / year
…experience, including experience as a Controller, Accounting Manager, or in a comparable role owning financial close and…
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Technical Program Manager (TPM)
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Palo Alto, CA · Irvine, CA
As a Technical Program Manager (TPM) you will be responsible for;
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Facilities Project Manager
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Must have experience preparing and delivering briefing and recommendations to senior executive on a regular basis, with a record of success · Must have experience managing complex customer requirements across all aspects of cost, schedule and quality
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Account Manager
CyberSource Corporation
Atlanta, GA · San Francisco, CA · Los Angeles, CA · Austin, TX · Lehi, UT
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
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SW Engineer
Visa U.S.A. Inc.
Bellevue, WA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 4 mins ago
Agentic Workflow Engineer
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…drive meaningful change. They will work closely with Project/Program/Portfolio Managers, Finance, Institutional Analytics & Research (IAR), Subject Matter Experts (SMEs), Process Owners,…
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Catering - Supervisor
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Work with the catering management team to supervise and train staff for all departments.
Added 4 mins ago
Lead Shelter Monitor (9510)
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Austin, TX
Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.
Added 4 mins ago
Construction Technician
Range
Ashland, MT
1. Successful completion of a grade-12 high school diploma program, equivalent GED type of secondary education certificate / diploma.
Added 4 mins ago
Director, Procurement and Grant Compliance
Braven
Remote, United States
Ability to work in-person in Atlanta (GA), Chicago (IL), New York City (NYC), or Newark (NJ) 3 days per week

BryceTech

Program Support Specialist

Port Hueneme, CA, United States

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoW, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation. BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

BryceTech is seeking Program Support Specialists to provide a range of to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

Responsibilities

Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-through.
Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.
Monitor response times, resolution status, service commitments, and customer satisfaction indicators.
Provide customers with regular updates regarding open requests, program milestones, schedule changes, product availability, and planned activities.
Coordinate customer meetings, demonstrations, briefings, training sessions, product reviews, and program engagements.
Prepare agendas, presentations, status reports, meeting minutes, action-item trackers, and follow-up communications.
Gather and document customer feedback, operational needs, product concerns, and recommendations for program improvement.
Analyze customer feedback and recurring issues to identify trends, risks, process gaps, and opportunities to improve products and services.
Support the development and maintenance of customer-facing materials, including user guides, fact sheets, frequently asked questions, newsletters, procedures, and program updates.
Assist customers with product or service access, delivery schedules, usage questions, technical support coordination, and other program-related needs.
Coordinate with internal teams to ensure customer requirements are understood, documented, prioritized, and addressed.
Support requirements clarification and traceability by documenting customer needs, requested capabilities, acceptance criteria, and operational priorities.
Assist with the planning and execution of customer surveys, interviews, working groups, focus groups, and feedback sessions.
Maintain accurate customer contact information, stakeholder lists, communication records, and engagement histories.
Support program outreach activities, customer onboarding, user training, product demonstrations, and transition activities.
Coordinate the distribution of program communications, deliverables, notifications, reports, and other customer information.
Monitor program schedules and deliverables to identify potential customer impacts and communicate them in a timely manner.
Prepare concise analyses and recommendations to support decisions related to customer needs, service delivery, issue resolution, and program performance.
Support the development of customer service metrics, performance dashboards, and recurring reports for program leadership.
Ensure customer communications and support activities are consistent with program policies, procedures, contractual requirements, and applicable government regulations.
Protect sensitive, proprietary, controlled, and personally identifiable information in accordance with organizational requirements.
Maintain organized records of customer interactions, decisions, commitments, issues, and resolutions.
Collaborate with government personnel, contractors, technical teams, operational users, and external stakeholders to promote effective program execution.
Identify and recommend process improvements that enhance responsiveness, communication, service quality, and customer satisfaction.
Represent the program office professionally and foster a customer-focused culture across program support activities.

Qualifications

Required Qualifications

Bachelor's degree in business administration, economics, public policy or a related field
0–5 years of relevant experience providing program coordination, customer support, stakeholder engagement, help-desk support, technical support, account management, or a related service-oriented function.
Demonstrated ability to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction.
Strong analytical, organizational, problem-solving, and written communication skills
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to obtain and maintain an Active Secret security clearance, if required for the position

Additional Information BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program. All your information will be kept confidential according to EEO guidelines.

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Jobs in the United States