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Sr. Director of Revenue Enablement & GTM AI
SheerID
Remote, United States
Tech stack and vendors: Select, implement and manage the AI SDR and prospecting tech stack, including cadence design, deliverability, data hygiene and conversion. Partner with Revenue…
Added 1 min ago
RTB Reader
TX-HHSC-DSHS-DFPS
SAN ANTONIO, TX
Gathers quantitative and qualitative data on employee performance, productivity levels, work methods, and organizational procedures. Analyzing this data to identify trends, inefficiencies,…
Added 1 min ago
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Financial Analyst, F&B
OC Sports & Entertainment, LLC
United States
- $90,000 to $125,000 USD / year
…event profitability analysis, labor productivity evaluation, and strategic decision support. This position requires a highly analytical individual who can connect financial performance to…
Added 1 min ago
Global Head, Strategic Initiatives & Marketing Transformation
Workday, Inc.
CA · CO
…how our global marketing organization decides where to invest and reimagine how the work gets done. This position will act as a force multiplier to maximize efficiency and effectiveness…
Added 3 mins ago
Intelligence Research Specialist (New Orleans AOR) - DHS ERO ONE
B&A
New Orleans, LA
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Newark AOR) - DHS ERO ONE
B&A
Newark, NJ
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (NCATC) - DHS ERO ONE
B&A
Williston, VT
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Miami AOR ) - DHS ERO ONE
B&A
Miami, FL
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Los Angeles AOR ) - DHS ERO ONE
B&A
Los Angeles, CA
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (LESC ) - DHS ERO ONE
B&A
Williston, VT
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Houston AOR) - DHS ERO ONE
B&A
Houston, TX
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Harlingen AOR) - DHS ERO ONE
B&A
Harlingen, TX
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (El Paso AOR) - DHS ERO ONE
B&A
El Paso, TX
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Detroit AOR) - DHS ERO ONE
B&A
Detroit, MI
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Denver AOR) - DHS ERO ONE
B&A
Denver, CO
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Dallas AOR) - DHS ERO ONE
B&A
Dallas, TX
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 3 mins ago
Intelligence Research Specialist (Chicago AOR) - DHS ERO ONE
B&A
Chicago, IL
B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches - Executive, Legislative, and Judicial - focused on…
Added 4 mins ago
Agentic Workflow Engineer
WGU Corporation
Salt Lake City, UT
…combining agentic AI, workflow automation, systems integration, and business process engineering to improve operational efficiency and enable scalable, data-driven execution. The AWE works…
Added 5 mins ago
Senior Epidemiologist
California Mental Health Services Authority
Remote, United States
Plans, conducts, and evaluates epidemiological studies and investigations, including the development of study design and methodology, analysis of case and control data, and preparation of…
Added 6 mins ago
Software Engineer II - Flows Experience
Klaviyo
Boston, MA
Flows is how tens of thousands of brands automate their marketing on Klaviyo, from welcome series and abandoned-cart reminders to complex multi-channel journeys that reach 100M+ consumers.…
Added 7 mins ago
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Senior Specialist, CRM Marketing
SHRM
Alexandria, VA
- $85,000 to $100,000 USD / year
The Senior Specialist, CRM Marketing is responsible for managing and optimizing CRM processes, marketing-sourced lead management, data integrity, and reporting capabilities to support…
Added 7 mins ago
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Lead, B2B Performance Marketing
SHRM
Alexandria, VA
- $100,000 to $120,000 USD / year
Reporting to the Manager, Demand Generation, the Lead translates established marketing strategies and budgets into actionable plans, oversees campaign quality and lead management processes,…
Added 7 mins ago
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Senior Specialist, Performance Marketing
SHRM
Alexandria, VA
- $85,000 to $100,000 USD / year
The Senior Specialist, Performance Marketing owns the end-to-end execution and optimization of demand generation programs for an assigned portfolio of SHRM solution areas, products, and…
Added 8 mins ago
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Sr. Manager, Clinical Programs
TRC Total Renal Care Inc
United States
- $85,000 to $135,000 USD / year
You will act as an end-to-end strategic owner - combining rigorous operational problem-solving, robust data analytics, and cross-functional leadership to ensure new clinical workflows stick…
Added 8 mins ago
Program Support Specialist
BryceTech
Port Hueneme, CA
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced…

BryceTech

Program Support Specialist

Port Hueneme, CA, United States

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoW, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation. BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

BryceTech is seeking Program Support Specialists to provide a range of to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction for the Naval Surface Warfare Center, Port Hueneme Division (NSWC PHD).

Responsibilities

Serve as the primary liaison between the program office, government stakeholders, customers, end users, and supporting organizations.
Develop and maintain strong customer relationships through responsive communication, proactive engagement, and consistent follow-through.
Respond to customer inquiries regarding program activities, products, services, schedules, processes, requirements, and deliverables.
Provide accurate, timely, and professional information to customers through email, telephone, meetings, briefings, and other communication channels.
Assess customer needs and coordinate with program, technical, logistics, contracting, and operational teams to develop appropriate responses and solutions.
Track, manage, and resolve customer issues, concerns, requests, and service-related problems through completion.
Maintain customer inquiry, issue, request, and resolution logs to support accountability and trend analysis.
Escalate complex, sensitive, or unresolved issues to the appropriate program manager or functional lead.
Monitor response times, resolution status, service commitments, and customer satisfaction indicators.
Provide customers with regular updates regarding open requests, program milestones, schedule changes, product availability, and planned activities.
Coordinate customer meetings, demonstrations, briefings, training sessions, product reviews, and program engagements.
Prepare agendas, presentations, status reports, meeting minutes, action-item trackers, and follow-up communications.
Gather and document customer feedback, operational needs, product concerns, and recommendations for program improvement.
Analyze customer feedback and recurring issues to identify trends, risks, process gaps, and opportunities to improve products and services.
Support the development and maintenance of customer-facing materials, including user guides, fact sheets, frequently asked questions, newsletters, procedures, and program updates.
Assist customers with product or service access, delivery schedules, usage questions, technical support coordination, and other program-related needs.
Coordinate with internal teams to ensure customer requirements are understood, documented, prioritized, and addressed.
Support requirements clarification and traceability by documenting customer needs, requested capabilities, acceptance criteria, and operational priorities.
Assist with the planning and execution of customer surveys, interviews, working groups, focus groups, and feedback sessions.
Maintain accurate customer contact information, stakeholder lists, communication records, and engagement histories.
Support program outreach activities, customer onboarding, user training, product demonstrations, and transition activities.
Coordinate the distribution of program communications, deliverables, notifications, reports, and other customer information.
Monitor program schedules and deliverables to identify potential customer impacts and communicate them in a timely manner.
Prepare concise analyses and recommendations to support decisions related to customer needs, service delivery, issue resolution, and program performance.
Support the development of customer service metrics, performance dashboards, and recurring reports for program leadership.
Ensure customer communications and support activities are consistent with program policies, procedures, contractual requirements, and applicable government regulations.
Protect sensitive, proprietary, controlled, and personally identifiable information in accordance with organizational requirements.
Maintain organized records of customer interactions, decisions, commitments, issues, and resolutions.
Collaborate with government personnel, contractors, technical teams, operational users, and external stakeholders to promote effective program execution.
Identify and recommend process improvements that enhance responsiveness, communication, service quality, and customer satisfaction.
Represent the program office professionally and foster a customer-focused culture across program support activities.

Qualifications

Required Qualifications

Bachelor's degree in business administration, economics, public policy or a related field
0–5 years of relevant experience providing program coordination, customer support, stakeholder engagement, help-desk support, technical support, account management, or a related service-oriented function.
Demonstrated ability to respond to customer inquiries, coordinate issue resolution, communicate clearly with diverse stakeholders, and maintain a high level of customer satisfaction.
Strong analytical, organizational, problem-solving, and written communication skills
Proficiency with Microsoft Excel and other Microsoft Office applications
Ability to obtain and maintain an Active Secret security clearance, if required for the position

Additional Information BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program. All your information will be kept confidential according to EEO guidelines.

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Jobs in the United States