Network Voice Deployment Engineer Location: Aberdeen Proving Ground (APG), MD Brown Technologies is a rapidly growing company with a proven record of success supporting complex, cutting-edge programs. We are an employee-centric company that understands the individuals who comprise our workforce are our most important asset, and we are proudly recognized as one of “The Best Place for Working Parents.” Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers. Brown Technologies is currently seeking a Network Voice Deployment Engineer who is a self-starter to support our Army customer at Aberdeen Proving Ground (APG), MD. The selected candidate will design, engineer, integrate, and sustain Unified Communications (UC) capabilities, including voice, video, chat, messaging, and collaboration services.
RESPONSIBILITIES:
- Design, engineer, integrate, and sustain UC architectures supporting voice, video teleconferencing, chat, messaging, presence, conferencing, collaboration platforms, and associated endpoint services.
- Develop technical architectures, implementation plans, interface requirements, configuration baselines, and life-cycle road maps for UC capabilities.
- Ensure UC solutions are scalable, resilient, interoperable, and compatible with existing network and communications environments.
- Configure, maintain, and troubleshoot Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP), call-control, session border controller, conferencing, and collaboration systems.
- Manage integration of UC services with local-area networks, wide-area networks, RF networks, cloud or hybrid environments, directory services, and identity-management platforms.
- Coordinate installation, upgrades, patches, and migrations of software, licenses, and related services.
- Diagnose and resolve complex incidents involving voice, video, network connectivity, endpoint configuration, authentication, interoperability, or service performance.
- Develop operational procedures, troubleshooting guides, escalation criteria, and continuity-of-operations procedures.
- Conduct root-cause analysis following significant service disruptions and recommend corrective actions to prevent recurrence.
- Support cybersecurity assessments, authorization activities, risk management processes, configuration management, and compliance reporting.
- Coordinate with cybersecurity personnel to identify, assess, mitigate, and document risks affecting communications systems.
- Ensure system changes are reviewed, tested, documented, and implemented in accordance with approved change-management processes.
- Support interoperability among voice, video, chat, and collaboration services across organizational boundaries and supported partner environments.
- Evaluate emerging communications technologies and recommend enhancements that improve reliability, usability, security, and mission effectiveness.
- Participate in technical working groups, architecture reviews, design reviews, and capability planning efforts.
- Advise customers, program managers, technical staff, and leadership on UC service capabilities, limitations, risks, lifecycle considerations, and recommended courses of action.
- Translate operational communication needs into technical requirements, system designs, and implementation priorities.
- Coordinate with vendors, service providers, network engineers, cybersecurity personnel, and other stakeholders to resolve complex issues and deliver planned capabilities.
- Develop and maintain network diagrams, system architecture documents, standard operating procedures, configuration records, test plans, continuity plans, and technical reports.
- Prepare briefings, decision papers, technical recommendations, and status updates for management and stakeholders.
Basic Qualifications:
- Secret Security Clearance
- Experience engineering, deploying, or sustaining unified communications, VoIP, and network voice systems.
- Ability to work as part of a team and take ownership of tasks through completion.
- Ability to work on-site at APG five days per week.
- Ability to travel up to 25%.
- Willingness to learn and grow as part of a team.
Preferred Qualifications:
- Experience with unified communications, VoIP, SIP, call-control, conferencing, messaging, collaboration, and endpoint technologies.
- Knowledge of network engineering concepts, including routing, switching, Quality of Service (QoS), bandwidth management, network security, and troubleshooting methodologies.
- Understanding of voice and video performance factors, including latency, jitter, packet loss, codecs, bandwidth requirements, and media-stream troubleshooting.
- Experience with enterprise identity, authentication, directory, and access-management services.
- Knowledge of cybersecurity principles, secure system configuration, vulnerability management, logging, auditing, and change control.
. Benefits of working at Brown Technologies Incorporated Brown is proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes healthcare coverage, flexible spending accounts, 401(k) retirement plan with employer match, accrued paid time off, company-provided life insurance and disability coverage, an employee assistance program, professional development such as tuition reimbursement, and other benefits that support work-life balance. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of "The Best Place for Working Parents" in Huntsville, AL. Benefits may vary based on status, but the majority of our positions include the following:
- Competitive Wages*
- Medical, Rx, Dental & Vision Insurance
- Medical plan with Health Savings Account eligibility
- Company-funded Life, Short-Term & Long-Term Disability Insurance
- Personal Time Off and Paid Holidays
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Tuition Reimbursement
*Final compensation for this position is determined by factors such as responsibilities of the job, education, experience, certifications, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Brown Technologies Incorporation is an Equal Opportunity Employer Brown Technologies Incorporated, headquartered in Huntsville, AL is a Woman-Owned and HUBZone certified small business. We are committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. Selected applicant will be subject to a background investigation. BTI is an Equal Opportunity/Affirmative Action employer. For our complete EEO/AA and Pay Transparency statement, please visit our Career Center. U.S. citizenship is required for most positions.
