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Brown & Brown, Inc

Senior Claims Representative

Carmel, IN, United States

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Job details

Experience: 3 – 5 years’ experience in similar position
Posting language: English
Posted: Oct 16, 2025

Original job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!

The Senior Claims Representative manages high priority accounts and catastrophic claims.

How You Will Contribute:

Maintain a claim inventory as deemed appropriate by management
Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
Make timely contact with members, injured workers, agents, providers, attorneys, etc.
Investigate claim with phone interviews/emails and obtain appropriate documentation
Evaluate exposure and adjust reserves as required
Conclude claim processing in accordance with company standards
Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
Provide training and act as a mentor for members and other claims personnel
Travel to annual workers compensation conference and/or attend educational seminars
Other job-related projects or assignments as delegated
The Sr. Claims Representative will maintain and uphold a high standard for customer service.

Licenses and Certifications:

Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

Associate’s or Bachelor’s degree in business, financial related discipline,
or Human Resources (preferred)
Proficient with Microsoft, Windows, Excel, IVOS, etc.
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
3 – 5 years’ experience in similar position

Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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More about this job

Skills

Research
Documentation
Provide training
Customer service
Microsoft Windows
Microsoft Excel
Confidentiality

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