Software Support Specialist (Continuous Recruitment)

Job Duties:

Reviews problems/concerns reported by the customer, investigates causes, identifies problem sources and recommends solutions, tests and installs software applications, documents the result of testing the application. Provides steps for resolution, explains preventative measures and follows up with uses. Works with school districts to implement security for software applications using best practices to ensure data security and privacy. Assists in training of staff in the use of software and administrative applications.