Solution Center Agent I

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank's mission.

Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.

Job Summary

This position is responsible for using active listening and problem-solving skills to provide helpful solutions, document call details, and consistently meet performance expectations while delivering outstanding customer service.

Essential Functions

• Professional and courteous internal and external customer interaction
• Open new accounts, have a working knowledge of account ownership and account classifications
• Complete account maintenance
• Troubleshoot online banking issues
• Answer inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information and completing transactions
• Cross sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services
• Updates job knowledge by participating in educational activities
• Assist in projects assigned to the Solution Center

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

Qualifications

Position Requirements

• High School Graduate or General Education Degree (GED)
• 6 months customer service preferred
• Strong computer skills
• Careful attention to detail and strong organizational skills
• Ability to manage time effectively and work independently
• Excellent oral and written communication skills

Other Requirements

• Must reside in Oklahoma and pass a background and credit check
• This is an in-office position, and it is critical to remain available to team members during business hours
• May have intermittent local travel to other locations for meetings, training opportunities and bank events