Customer Service Representative

Customer Service Representative – Hardware Store

About Brookdale Lumber:

Brookdale Lumber is a small, family-owned lumberyard and hardware store specializing in contractor sales and do-it-yourself projects. We have been part of the Tacoma community since 1943 and distinguish ourselves from other building material distributors by offering unbeatable customer service, quality products and the ability to source specialty materials in a timely manner.

What:

We are seeking timely, motivated and computer-savvy individuals to join our growing team of customer service professionals at our 6000sqft hardware store. Ideal candidates will have excellent computer skills, outstanding customer service abilities, a high level of attention to detail and ambitions for professional growth within the company.

Responsibilities:

• Provide outstanding customer service and salesmanship to all customers in the hardware store.
• Examples: Selling/returning products, creating material estimates, special ordering non-stocking materials, reprinting/emailing past invoices, checking inventory quantities and prices, scheduling customer deliveries and will-calls, answering customer questions, etc.
• Assist with inventory maintenance duties throughout the hardware store.
• Examples: Receiving incoming products, restocking shelves, performing cycle counts, entering correct product location codes and manufacturer part numbers, fixing missing UPC codes, etc.
• Maintain the visual appeal, cleanliness and overall organization of the hardware store.
• Examples: Daily sweeping/mopping, cleaning bathrooms, decluttering front counter, facing shelves, ensure correct product labels, ensure products are in correct locations, seasonal decorating, maintaining general organization of store supplies, etc.
• Receive and respond to all incoming customer phone calls and emails in a timely manner.
• Examples: Frequently checking and responding to all relevant emails, answering all incoming customer phone calls, deleting old or unnecessary emails and voicemails, etc.
• Perform all services offered to customers in the hardware store.
• Examples: Cutting key copies, measuring & cutting bulk cable/chain/rope, making popcorn & coffee, cutting copper pipe to desired length, etc.
• Maintain communication with Store Manager and yard staff regarding operational issues and daily duties.
• Examples: Questionable product pricing, ordering needs, arrival of customer special orders, completion of time sensitive tasks, etc.
• Assist with any tasks handed down from management.

Required Skills:

• Fluent in English
• Excellent computer skills
• Ability to perform basic math calculations
• Ability to perform job responsibilities with a high level of accuracy and attention to detail
• Ability to work both independently and as part of a team

Preferred Skills:

• Conversational in Spanish
• Retail sales experience
• Customer service experience
• General lumber and building material knowledge

Position Schedule:

: Tuesday 10:30am – 7:00pm, Wed.-Fri 11:00am-7:00 pm Saturday 7:30am – 5:30pm

Compensation & Benefits:

• Offering 40hrs per week at $23/hour DOE
• Healthcare benefits package (medical, dental, vision, & life insurance)
• Paid holidays
• Paid vacation
• 401k matching program
• Employee discount