Dispatcher

Company: Bivio Transport & Logistics Reporting to: Assistant Manager Location: Ceres, CA FLSA Status: Non-Exempt Employment Category: Full Time Pay Range: $22.93 - $31.35 Shift: 6:00 AM – 2:30 PM Work Schedule: Monday – Friday, 6:00 AM – 2:30 PM Travel Requirements: Driving may be needed, possible use of personal vehicle.

Bivio Freight / Transportation & Logistics is seeking a Dispatcher. The Dispatcher coordinates daily transportation activities to support the timely, efficient, and cost-effective movement of freight. The role manages driver assignments, dispatch schedules, equipment utilization, and operational communication among drivers, customers, and internal departments. The position supports company-owned fleet operations, customer deliveries, supplier pickups, and internal transportation requirements while helping maximize available capacity and maintain service commitments. Bronco Wine Company was founded in 1973. Our family-owned company strives to continue and improve upon being vertically integrated, from the vineyard to the table, focusing on crafting quality wines for every table. Our family’s resilience and sustained growth will continue to be fostered through stewardship of family, valued employees, respected partners, and future generations.

ESSENTIAL DUTIES:

• Coordinate daily dispatch activities, including driver assignments, routing, pickup and delivery schedules, and equipment availability.
• Monitor driver progress and address delays, service exceptions, and scheduling conflicts to support timely transportation operations.
• Communicate transportation updates to drivers, customers, sales representatives, Customer Service, Warehouse Operations, and other stakeholders.
• Coordinate internal freight movements, customer deliveries, supplier pickups, and other assigned transportation activities.
• Maximize fleet utilization through effective scheduling, load consolidation, and coordination of available drivers and equipment.
• Identify capacity constraints and coordinate with management regarding outside-carrier requirements.
• Maintain accurate dispatch records, shipment statuses, delivery confirmations, and transportation documentation.
• Partner with Training and Compliance Specialists to monitor driver hours of service, meal and rest periods, total hours worked, and driver feedback, and coordinate schedule adjustments as needed.
• Assist in resolving missed pickups, undelivered orders, equipment issues, and other service exceptions.
• Support transportation reporting, including on-time performance, driver utilization, equipment utilization, and operational efficiency.
• Follow established safety procedures, operating policies, and customer-service expectations.
• Perform other duties and responsibilities as assigned, consistent with the position’s purpose and operational needs.

JOB REQUIREMENTS:

Minimum Qualifications:

• High school diploma or GED equivalent; in lieu of a high school diploma or GED, relevant work experience will be considered.
• Proficiency in Microsoft Office and related business systems used to support transportation operations.
• Preferred Qualifications:
• Previous dispatch, transportation, logistics, or related operational experience.
• Familiarity with applicable Department of Transportation requirements and driver hours-of-service requirements.
• Experience using transportation management, routing, GPS, fleet-tracking, or similar transportation systems.

KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of transportation scheduling, fleet operations, dispatch procedures, and equipment utilization.
• Ability to organize and prioritize work, coordinate multiple transportation activities, and respond to changing operational needs.
• Ability to communicate clearly and professionally with drivers, customers, sales representatives, Customer Service, Warehouse Operations, management, and other stakeholders.
• Ability to identify and respond to transportation delays, scheduling conflicts, capacity constraints, equipment issues, and other service exceptions.
• Ability to make timely decisions within established procedures and escalate operational issues appropriately.
• Ability to maintain accurate, complete, and timely dispatch, shipment, delivery, and transportation records.
• Ability to work collaboratively across transportation, customer service, warehouse, sales, training, compliance, and management functions.
• Ability to support effective fleet and capacity utilization through scheduling, load consolidation, and coordination of available drivers and equipment.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed to perform assigned job duties.
• Ability to use a computer and other standard office equipment required to perform assigned duties.
• Ability to handle documents and transportation-related records required for assigned duties.
• Ability to access applicable work and operational areas as required to perform assigned duties.
• Ability to sit for periods of time while performing dispatch, computer, and administrative work.
• Ability to push and pull as required to perform assigned duties.
• Ability to climb, including stairs, ladders, platforms, or other operational access, as required to perform assigned duties.
• Ability to enter and exit commercial vehicles or other vehicles as required to perform assigned duties.
• Ability to lift and carry items as required to perform assigned duties, with or without reasonable accommodation up to 10–15 lbs. occasionally.

WORK ENVIRONMENT:

• Routinely accesses transportation and fleet areas as required to perform assigned duties.
• Work is performed in an office and dispatch environment and may include access to operational work areas as required to perform assigned duties.
• Regular exposure to vehicle traffic, moving equipment, outdoor conditions, noise, and temperature variations.
• Regular schedule is Monday – Friday, 6:00 AM – 2:30 PM. However, overtime, weekend, holiday, on-call, or emergency coverage may be required based on operational needs. Employees may also be expected to accommodate schedule changes as business needs arise.
• Employees must follow applicable company, facility, safety, and operating requirements while performing assigned duties and accessing operational work areas.

PERSONAL PROTECTIVE EQUIPMENT REQUIRED:

• Safety vest is required.
• Additional task-specific personal protective equipment may be required based on the assigned work area, activity, identified hazards, and applicable safety procedures.

WHAT WE OFFER

At Bronco Wine Company, we understand that our success is driven by our talented, committed workforce. We value the contributions each employee makes to our achievements, and our aim is to offer a comprehensive benefits program that is competitive, helping us attract and retain top talent. Our benefits are crafted to support the needs of our employees and their families, ensuring the package is simple to understand, easy to access, and affordable for all.

• Health care coverage including medical, dental, vision, and prescription coverage - eligible on date of hire for full-time employees
• Paid vacation and holidays
• 401(k) with employer match
• Employee wine discounts
• Life and AD&D insurance
• Voluntary life and AD&D insurance
• Group short-term disability
• Group long-term disability
• Voluntary critical illness coverage
• Voluntary accident and injury coverage
• Flexible spending accounts
• Employee Assistance Program

EEO STATEMENT:

Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetic information, or any other characteristic safeguarded by law. We are committed to cultivating an environment where every individual feels valued, respected, and empowered to reach their full potential.

REASONABLE ACCOMMODATIONS:

We will provide reasonable accommodations to assist individuals with disabilities in performing essential job functions. If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process, or if you believe you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potential accommodations, please reach out to Human Resources at HR@broncowine.com for further assistance or guidance.

CALIFORNIA APPLICANT NOTICE:

Bronco Wine Company complies with California pay-transparency and equal-pay requirements. The pay scale listed in this document is the salary or hourly wage range the Company reasonably expects to pay for the position. The Company does not seek or rely on an applicant’s salary history when determining whether to offer employment or what compensation to offer, as prohibited by applicable law.

RECRUITMENT AGENCIES:

Bronco Wine Company does not accept unsolicited agency resumes. Bronco Wine Company is not responsible for any fees related to unsolicited resumes.