Jobs in the United States

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Added 11 mins ago
AM
2026-2027 Process Engineer Co-op - Doctorate (Gloucester, MA)
Applied Materials
Gloucester, MA
- $47 to $50 USD / hour
Added 11 mins ago
AM
2027 Spring Electrical Engineer (Controls, PCB) Co-op BS or MS (Gloucester, MA)
Applied Materials
Gloucester, MA
- $31 to $41 USD / hour
Added 11 mins ago
Radio Frequency (RF) Engineer Asc - Level 1
Lockheed Martin
Chelmsford, MA
The Associate RF / microwave engineer will support the manufacturing of complex multi-function modules used in challenging high-reliability applications. The engineer will be responsible…
Added 11 mins ago
SPS DEPUTY CHIEF ENGINEER
Strategic Systems Programs Office
Pittsfield, MA
Added 11 mins ago
Senior Design Engineer
Eaton Corporation
Worcester, MA
Eaton’s Distributed IT division is seeking a Senior Design Engineer to lead the development and enhancement of Data Center Hot Aisle Containment (HAC) solutions. This role is based on site…
Added 11 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
HII
Pocasset, MA
The Manufacturing Engineer II supports the development, documentation, and execution of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting environment.…
Added 11 mins ago
Staff Electrical Engineer
QinetiQ
Devens, MA
…submarine systems, and we're looking for a Staff Electrical Engineer who wants to help shape what comes…
Added 11 mins ago
Staff Mechanical Engineer
QinetiQ
Devens, MA
QinetiQ US is seeking a motivated Mechanical Engineer who will participate in mechanical design, support prototype build, and the production of military and commercial products. Products…
Added 11 mins ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 11 mins ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 11 mins ago
Staff Mechanical Engineer
QinetiQ
Devens, MA
QinetiQ US is seeking a motivated Mechanical Engineer who will participate in mechanical design, support prototype build, and the production of military and commercial products. Products…
Added 11 mins ago
Systems Engineering Manager (ONSITE)
Collins Aerospace
Marlborough, MA
…professionals. The Systems Engineering Manager is a senior engineer on site, responsible for the engineering integrity of the systems, equipment and product covered by the…
Added 17 mins ago
Modeling & Simulation Systems Engineer (3/4) (Principal or Sr. Principal)
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Modeling & Simulation Systems Engineer to join our team of qualified, diverse individuals within our Research and Advanced…
Added 28 mins ago
Structural Engineer
BB&E
Jacksonville, FL
BB&E is seeking a Structural Engineer to provide technical design support for NAVFAC Southeast in Jacksonville, Florida. The Structural Engineer will be responsible for the design,…
Added 28 mins ago
Civil Engineer
BB&E
Jacksonville, FL
BB&E is seeking a Civil Engineer to provide design and technical support for NAVFAC Southeast in Jacksonville, Florida. This role supports mission-critical military infrastructure projects…
Added 44 mins ago
Sr. Compliance Engineer - Supervisory
METROPOLITAN UTIL DIST
Omaha, NE
…Position Summary Under limited supervision, the Sr. Compliance Engineer - Supervisory is responsible for managing various aspects of District regulatory compliance efforts, interactions and…
Added 1 hour ago
Staff High Voltage System Architect and Simulation Engineer
Ford Motor Company
Allen Park, MI
The Staff. HV System Design and Simulation Engineer will contribute to the advanced development of the High Voltage (HV) system architecture in Ford’s Universal EV (UEV) platform. In this…
Added 1 hour ago
Product Design Engineer
Ford Motor Company
Allen Park, MI
Added 1 hour ago
Senior Closures Systems Sealing Engineer
Ford Motor Company
Allen Park, MI
The Senior Closures Systems Sealing Engineer will be a key member responsible for the design, development, and integration of closure mechanisms and primarily sealing for Advanced EV…
Added 1 hour ago
Product Development Engineer - RWD Transmission Systems Quality Engineer
Ford Motor Company
Livonia, MI
This is the 10-speed transmission systems engineer position responsible for design, validation, and vehicle integration for all RWD Medium Duty Transmission programs. We are looking for…
Added 1 hour ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Motor Company
Dearborn, MI
The Electrified Powertrain Power Conversion EVSE D&R Engineer will own the design, release, packaging, and certification of Electric Vehicle Supply Equipment (EVSE) for future model battery…
Added 1 hour ago
High Voltage Battery Thermal CAE Engineer
Ford Motor Company
Dearborn, MI
Added 1 hour ago
PT Forward Model Quality Engineer
Ford Motor Company
Dearborn, MI
…Ford's Powertrain Engineering organization as a hands-on quality engineer. You will work closely with Product Development, Manufacturing and Service teams to help make sure our V6 and V8…
Added 1 hour ago
Product Engineer Materials
Ford Motor Company
Dearborn, MI
…utilized in Battery Electric Vehicle (BEV) Battery Pack. The engineer provides dedicated technical ownership of 2K adhesive and foam material specifications, supplier testing and data…
Added 1 hour ago
Platform Software Engineer
Ford Motor Company
Dearborn, MI
We are seeking a highly motivated Platform Software Engineer to join our Enterprise Data Platform team. In this role you will work closely with engineering, operations, and architecture…

Broccoli AI

Founding Software Engineer, AI Support Systems

UT, United States

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Job details

Experience: 5+ years of software engineering or closely related technical experience, with a track record of building and shipping software.
Posting language: English
Posted: Oct 28, 2026

Original job description

ABOUT BROCCOLI 🥦

At Broccoli, we're building AI teammates for the people who build and maintain our world.

We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep America running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.

Today:

Hundreds of contractors rely on Broccoli every day.
We've grown to $25M+ ARR in 2.5 years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.

THE ROLE

We're looking for an AI-first builder to transform how we deliver customer support at Broccoli AI.

You'll own customer support experience and build the AI workflows, systems, and documentation that help us resolve customer issues faster and more effectively. You'll work closely with our Technical Support team, Customer Success and Product Engineering, to build tools and automate workflow, improve how our AI troubleshoots customer issues, and build a knowledge base that delivers accurate, helpful answers.

This is a hands-on role for someone who wants to use technical skills to impact directly how a world class technical support team works. You'll identify recurring customer issues, build and improve AI-powered solutions, and use support data to identify opportunities to improve the customer experience.

You'll report to our Head of Customer Success and partner closely with teams across the company.

WHAT YOU'LL DO

Build and improve AI workflows that help resolve common customer questions and Tier 1 support issues.
Own our support knowledge base, ensuring documentation is accurate, easy to navigate, and useful for both customers and AI.
Build out the customer facing support platform (example https://help.rippling.com/login).
Identify opportunities to automate repetitive support tasks and build the tools, integrations, and workflows to make them happen.
Investigate recurring customer issues and AI failures to understand root causes and develop lasting solutions.
Partner with Technical Support, Customer Success, and Product Engineering to improve the customer experience and address underlying product issues.
Build reporting and dashboards that provide visibility into ticket trends, resolution rates, and support performance.
Help ensure enterprise customers and complex issues receive the attention they need while making routine support more scalable.

WHAT WE'RE LOOKING FOR

5+ years of software engineering or closely related technical experience, with a track record of building and shipping software.
A degree in Computer Science or equivalent practical experience.
Strong coding skills and experience developing, debugging, and maintaining software.
Experience building integrations, working with APIs and databases, and connecting systems.
Hands-on experience with AI-powered applications, LLMs, AI agents, or workflow automation.
A product-minded approach to engineering. You enjoy understanding customer problems and building solutions that address them.
Strong problem-solving skills and the ability to take projects from initial idea through implementation and iteration.
Experience working with customer support teams or building customer-facing tools is a plus.

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More about this job

Skills

Customer service
Documentation
Technical support
Workflow
Customer experience
Reporting
Computer science
Debugging
Problem solving

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