Production Manager - B2C

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Job details

This is a rapidly growing residential painting company serving homeowners across multiple markets in the Pacific Northwest
Well-established, 5+ year old business experiencing exponential growth, creating the need for a newly created Production Manager position
Unique centralized project management model, coordinating projects across multiple markets from one headquarters
Better Business Bureau accredited with an A+ rating

Manage a growing team of Project Managers across the company’s service areas from a centralized headquarters, ensuring production goals are achieved
Recruit, hire, and train Project Managers to support continued company growth and expansion
Oversee daily production operations and active projects across multiple markets, ensuring projects remain on schedule and within budget
Implement and standardize policies and procedures to improve day-to-day operations and maximize efficiency
Coordinate with field quality control teams and local operations managers to monitor project progress, address issues, and ensure quality standards are met
Oversee project schedules, contractor assignments, and job costs to ensure projects are completed efficiently and profitably
Address escalated customer concerns, contractor disputes, and production challenges
Monitor production performance, gross profit, and customer satisfaction metrics to ensure department goals are achieved
Lead regular team meetings and provide ongoing coaching and development to drive accountability and maintain a high-performing team
Ensure consistent communication with homeowners and contractors throughout the production process to maintain high customer satisfaction and drive 5-star reviews

Proven production management experience overseeing Project Managers responsible for residential remodeling projects
People management experience, including hiring, firing, coaching, and training staff
Residential painting industry experience is preferred