General Manager - B2C

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Job details

Lead all day-to-day business operations, including sales, production, installation, office operations, and customer service
Take full ownership of the P&L, managing revenue, expenses, budgets, and overall profitability
Lead the sales organization, strengthening sales leadership, improving sales processes, and driving sales performance and revenue growth
Evaluate and strengthen the organizational structure, developing existing leaders and recruiting additional talent to support growth
Streamline and implement systems and processes, including CRM improvements, to enhance operational efficiency and accountability
Oversee production and installation operations, addressing labor capacity, scheduling, backlog management, and overall operational performance
Evaluate the current product and brand mix to identify opportunity for improvement and growth
Monitor KPIs, analyze data, and make data-driven decisions to improve business performance and profitability
Lead the business through the ownership transition while retaining key employees and building strong relationships with customers, vendors, contractors, suppliers, and industry partners
Create a high-performance culture of continuous improvement, teamwork, and accountability
Partner with executive leadership on investments in technology, training, talent, and infrastructure to support long-term, profitable growth

General management leadership experience within the one-call-close home improvement industry
P&L management experience
Experience building and leading high-performance sales teams
Operational and production fluency
Comfort using CRM and technology to improve the business