Coordinator, Helpdesk Support

Brimar Industries is seeking a motivated and hands-on IT Support & Systems Analyst to join our growing IT team. This role will serve as the first point of contact for employee technical support while also gaining exposure to a wide range of IT infrastructure and business systems.

The ideal candidate enjoys troubleshooting, learning new technologies, and working across multiple areas of IT. While the primary responsibility will be help desk support, this position will also assist with server administration, network management, cybersecurity initiatives, hardware deployments, and the ongoing support of the operational systems that drive our business.

This is an excellent opportunity for someone looking to grow from a support-focused role into a well-rounded IT professional with exposure to infrastructure, security, and business applications. Help Desk & End User Support

• Serve as the primary point of contact for employee IT support requests.
• Troubleshoot and resolve hardware, software, printer, phone, and connectivity issues.
• Set up, configure, and deploy computers, monitors, mobile devices, and peripherals.
• Assist with employee onboarding and offboarding, including account provisioning and equipment management.
• Document support requests, resolutions, and IT procedures.
• Provide training and guidance to users on company technology and best practices. Infrastructure & Systems Support
• Assist with the administration and maintenance of Windows servers and related infrastructure.
• Support network equipment including switches, wireless access points, firewalls, and VPN connections.
• Monitor system performance, backups, and overall infrastructure health.
• Assist with software updates, patches, and system upgrades.
• Help maintain inventory of IT hardware, software licenses, and technology assets. Cybersecurity
• Assist with security monitoring, vulnerability remediation, and endpoint protection.
• Support user access management and security permissions.
• Help implement and maintain cybersecurity policies and best practices.
• Participate in security awareness initiatives and compliance-related activities. Business Systems & Operations Technology
• Support the business applications and operational systems used throughout the organization.
• Assist with troubleshooting ERP, warehouse, manufacturing, ecommerce, and other business-critical systems.
• Work with department leaders to identify opportunities for process improvement through technology.
• Participate in testing and implementation of new software, integrations, and system enhancements.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• At least 1–3 years of IT support, help desk, or technical support experience preferred.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows operating systems, Microsoft 365, and Active Directory.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Exposure to servers, cybersecurity, or business systems is a plus.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Strong desire to learn and grow within the IT field.