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Added 8 mins ago
Cognizant Workday - Human Capital Management Associate Consultant
Cognizant
Annapolis, MD
As a Workday HCM Analyst, you will make an impact by helping customers get the most out of their Workday HCM implementation as part of a project team, supporting all phases of Workday…
Added 8 mins ago
RN Trainer Auditor PRN
Intermountain Health
Annapolis, MD
Work collaboratively with SelectHealth’s HEDIS Manager, Quality Consultants, and Data Analyst
Added 9 mins ago
Clinical Excellence Provider Data Technical Analyst
Intermountain Health
Annapolis, MD
Added 9 mins ago
JH
Business Analyst - SAO (SEAM Student Accounts) - #Staff
Johns Hopkins University
Baltimore, MD
- $64,470 to $112,850 USD / year
The position will also provide analytical and project support for the University's Workday implementation and other system and integration initiatives impacting Student Accounts.…
Added 9 mins ago
EG
Financial Analyst
Eliassen Group
Annapolis, MD
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 9 mins ago
EG
People Data Analyst
Eliassen Group
Annapolis, MD
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 31 mins ago
FP&A Analyst
RGP
Phoenix, AZ
We are seeking a highly analytical and business-focused FP&A Analyst to support the organization's financial planning, forecasting, budgeting, and strategic decision-making processes. This…
Added 31 mins ago
EG
People Data Analyst
Eliassen Group
Phoenix, AZ
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 49 mins ago
EG
People Data Analyst
Eliassen Group
Denver, CO
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 1 hour ago
Workday Senior Analyst - Advanced Compensation (Location Flexibility)
RSM US LLP
Philadelphia, PA
…projects designed to increase the efficiency and effectiveness of Workday Compensation processes. This role leverages deep knowledge of the talent technology ecosystem and Workday HCM to…
Added 1 hour ago
EG
Financial Analyst
Eliassen Group
Harrisburg, PA
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 1 hour ago
EG
People Data Analyst
Eliassen Group
Harrisburg, PA
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 2 hours ago
EG
Financial Analyst
Eliassen Group
Jefferson City, MO
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 2 hours ago
EG
People Data Analyst
Eliassen Group
Jefferson City, MO
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 2 hours ago
EG
Financial Analyst
Eliassen Group
Bismarck, ND
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 2 hours ago
EG
People Data Analyst
Eliassen Group
Bismarck, ND
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 2 hours ago
EG
People Data Analyst
Eliassen Group
Lincoln, NE
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 3 hours ago
EG
Financial Analyst
Eliassen Group
Carson City, NV
- $50 to $60 USD / hour
Our client seeks a hands-on Financial Analyst to support monthly forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will…
Added 3 hours ago
EG
People Data Analyst
Eliassen Group
Carson City, NV
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 3 hours ago
Manager, HR Technology
Children's Hospital
United States
…organization’s HR technology environment, with a primary focus on Workday HCM. This role develops and executes the HR technology roadmap, leads system optimization and transformation…
Added 3 hours ago
RI
Principal Thermal Modeling Analyst
Radiant Industries
El Segundo, CA
- $182,000 to $292,950 USD / year
Radiant is seeking a Principal Thermal Modeling Analyst with deep expertise in CFD and thermal FEA to set the technical direction for thermal and fluid simulation of the Kaleidos…
Added 3 hours ago
AC
HR Analyst
Aston Carter
Austin, TX
- $34 to $41 USD / hour
Job Title: People Solutions Analyst Severance Contractor
Added 3 hours ago
AC
Severance Consultant
Aston Carter
Austin, TX
- $34 to $41 USD / hour
Job Title: People Solutions Analyst Severance Contractor
Added 3 hours ago
Senior HR Data Analyst
Zayo
Austin, TX
Zayo is seeking a Senior HR Data Analyst to own the day-to-day delivery and continuous improvement of HR reporting, analytics, and data visualization. This hands-on role will serve as a key…
Added 3 hours ago
Data Management Technician
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX

Closed listing

Brilliant

Implementation Specialist

United States

$65,000 to $70,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $65,000 to $70,000 USD / year
Experience: 2+ years of experience in software implementation, technical customer support, product specialist, business analyst, or a similar role.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Title: Implementation Specialist Location: Remote US Reports To: Senior VP of Production Compensation: $65,000 - 70,000 base salary, plus benefits and equity

About Brilliant:

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life. As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution. Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers.

What You’ll Do:

The Implementation Specialist plays a key role in delivering successful software implementations for our clients, serving as the execution owner from kickoff through launch. This role is responsible for translating client needs into well-planned, well-run implementations while coordinating closely with internal teams such as Sales, Account Management, Product, Engineering and Design. You'll need to be comfortable leading client-facing implementation calls, managing timelines and deliverables, and ensuring that both software configuration and client-facing assets are completed accurately and on time. The Implementation Specialist balances structured, long-term implementation work with the ability to respond to time-sensitive issues as they arise. This position involves hands-on software setup and ongoing optimization, often alongside manual service workflows, with an expectation of identifying patterns, gaps, and improvement opportunities to share with Brilliant’s Product team. The role collaborates closely across teams and works directly with clients to resolve issues, clarify requirements, and support adoption. While the role does not require coding, it does require comfort with technical fundamentals such as HTML, CSS, third party APIs and our integrations in order to support launches and troubleshooting, configuration, and client guidance. Overall, the Implementation Specialist is a highly collaborative, execution-focused role that contributes directly to the quality, consistency, and scalability of client software implementations. End-to-End Software Implementation Leadership

Lead client software implementations from kickoff through launch, serving as the primary owner of execution and delivery.
Run implementation calls with clients, setting clear agendas, managing action items, and keeping projects moving forward.
Translate client goals and requirements into clear implementation plans, timelines, and configuration decisions.
Partner with Account Management to ensure implementations align with broader client objectives and long-term account success.
Coordinate design asset needs with our design team, or occasionally our client’s creative teams, to complete the final leg of implementations.
Project management of integration and automation roll outs for clients with our platform engineering team and product management teams.
Gather, document, and communicate client asset requirements, feedback, and revision requests.

Software Setup & Lifecycle Management

Manage the setup and configuration of Brilliant’s software tools, including our automations and integrations, for individual clients and projects.
Test configurations prior to launch to ensure accuracy, functionality, and quality.
Troubleshoot issues and adjust setups as needed throughout the client lifecycle.
Support ongoing optimization of client implementations post-launch.
Coordinate cross-functional resources (Design, Integrations, Product, Client Success, and technical teams) to ensure on-time, high-quality launches.
Track implementation progress, risks, and dependencies, proactively addressing blockers. Help improve implementation workflows, templates, and best practices over time.

Documentation, Training & Enablement

Partner with Product Management to understand new releases and feature updates.
Contribute to internal documentation and training materials to support team adoption and consistency.
Guide clients through software adoption during and after implementation, ensuring confidence and clarity for their follow up questions and needs that are beyond the expertise of our Account Management team members.

Feedback & Continuous Improvement

Identify recurring client challenges, usability issues, and workflow friction.
Share structured feedback and insights with Product and Engineering teams to inform future improvements and roadmap decisions.
Provide input on early concepts or changes based on hands-on implementation experience.

What You’ll Bring

2+ years of experience in software implementation, technical customer support, product specialist, business analyst, or a similar role.
Strong problem-solving skills with the ability to think analytically in a fast-paced environment.
Excellent verbal and written communication skills, especially in client-facing settings.
Customer-first mindset with a focus on delivering high-quality implementation experiences.
Comfort learning and navigating new software platforms quickly.
Experience with CRM tools and support ticketing systems.
Basic proficiency with HTML and CSS (no coding required; familiarity for troubleshooting templates and small adjustments).
General familiarity with APIs and technical concepts sufficient to support describing integration workflows and answering basic client questions and troubleshooting issues

Why Join Us Brilliant Perks & Benefits: We’re pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!

Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation Hands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization. Global footprint: Support clients across 180+ countries and impact the full giftee journey Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities

EEOC Statement:

Brilliant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected. US Workforce Privacy Notice https://www.brilliantmade.com/...

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Jobs in the United States