Guest Experience Coordinator - Hotel Cabana

Description We are looking for an energetic, service-minded individual to join our team at Hotel Cabana Clearwater Beach. The ideal candidate is friendly, proactive, and committed to delivering memorable guest experiences through authentic communication and exceptional hospitality. This role focuses on guest interaction, smooth day-to-day operations, and supporting the overall guest experience team.

Guest Experience & Front Desk Operations

• Welcome and check in guests with a warm, professional attitude
• Manage the full guest journey from arrival through checkout
• Assist guests throughout their stay - answer questions, provide recommendations, and resolve any issues
• Process payments and verify reservation details
• Manage daily check-in / check-out reports, reservations, and cancellations
• Complete physical check-ins and inspections for Hotel Cabana and The Gemma
• Maintain a clean, organized, and presentable front desk area
• Follow property policies, procedures, and safety standards

Communication

• Respond promptly to all chat messages, phone calls, and emails
• Focus on proactive communication to ensure smooth arrivals and guest coordination
• Provide clear and friendly assistance with inquiries, requests, and local recommendations

Coordination & Operations Support

• Work closely with housekeeping and maintenance to ensure rooms are prepared on time
• Notify the team of any issues, delays, or operational needs
• Support management with administrative tasks as needed

Content & Brand Support

• Contribute to content creation by capturing photos/videos of property highlights
• Be comfortable engaging on camera and behind the scenes when showcasing our team, spaces, and guest experience

Schedule

• 4 days on, 4 days off - 9:00 AM – 7:00 PM

Requirements

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Must have reliable transportation to and from work.
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Professional in all forms of communications such as email, phone calls, chat, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• Fluent in English.