System Engineer

Our Company

BrightSpring Health Services

Overview

Join a high-impact Systems Engineering team as a technical leader and infrastructure expert responsible for keeping a complex enterprise environment secure, reliable, and running at peak performance.

In this role, you’ll architect, manage, and optimize Windows, Linux/Unix, VMware, Active Directory, SQL, IIS, networking, and datacenter infrastructure. You’ll tackle challenging technical issues, lead system patching and disaster recovery efforts, monitor enterprise systems, and work closely with vendors and cross-functional teams to deliver resilient IT services.

You’ll also play a key role in mentoring technical staff, improving processes, documenting critical infrastructure, supporting users, and driving adoption of emerging technologies. Working within ITIL practices, you’ll help ensure incidents, changes, and service requests are handled efficiently and to a high standard.

This is an opportunity to make a direct impact on enterprise infrastructure while serving as a trusted technical resource, problem solver, and mentor.

Responsibilities

• Performs server administration tasks, including group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Handles first level on-call rotation for Systems Engineering team
• Documents configurations, instructional procedures, change management records
• Works with hardware and software vendors, including support calls and maintenance performed by vendor engineers
• Monitors datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Researchs, manages, and tracks system patching processes
• Mentors and cross-trains fellow System Administrators
• Works with the company trouble ticketing system and provides end user support
• Manages work orders to meet or exceed SLAs
• Creates and maintains server configuration and disaster recovery documentation
• Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise’s architecture needs
• Works within ITIL framework for incident management and change process
• Monitors datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Provides guidance and training to other technical staff
• Performs other tasks as assigned
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• College Graduate or equivalent work experience; BS in Computer Science, Industry Standard Certifications preferred
• Minimum four years of experience in Windows 2016/2019/2022 Server; two years of experience Active Directory; MS SQL 2014/2016/2017, MS IIS; two years of experience VMware ESXi in a SMB enterprise; preferred experience in AIX, Linux, and Unix environments
• Experience of load balancing technology (F5/Netscaler); experience of disaster recovery is desired
• Troubleshooting knowledge with OS, Hardware, and Software troubleshooting skills; Strong TCP/IP fundamentals including routing, subnets, network sniffing, DNS, and DHCP
• Proficiency in MS applications (Word, Excel, Access, etc)
• System awareness and tuning skills
• Documentation under ITIL standards
• Experience with Disaster Recover planning and implementation, Replication software, and Service-Now service management platform preferred
• Familiarity with MCSE 2008/2012/2016, VCP
• Strong communication, teamwork, organizational, analytical, and customer service skills
• Ability to work in team setting with cross-training and collaboration

About our Line of Business BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.