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Research Operations Director
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BrightPath Human Services

Residential Program Supervisor

Seward, PA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

BrightPath Human Services is seeking an experienced and compassionate Residential Program Supervisor to oversee a one-person specialized residential program. This position is ideal for a strong leader with extensive direct care experience who can provide consistent, person-centered support while guiding staff in maintaining a safe, stable, and therapeutic environment.

The Residential Program Supervisor will provide hands-on support, supervise direct support professionals in collaboration with the Residential Services Team Leader, coordinate daily program operations, and ensure services are delivered in accordance with the individual’s support plans, organizational policies, and applicable regulations.

Key Responsibilities

Oversee the daily operations of a one-person specialized residential program.
Provide direct care and hands-on support as needed.
Promote the individual’s safety, independence, dignity, and community participation.
Ensure staff consistently follow the Individual Support Plan, Behavioral Support Plan, medical protocols, and other required plans.
Supervise, coach, train, and support direct support professionals.
Develop and maintain a stable, dependable, and well-trained staff team.
Assist with staff scheduling and ensure appropriate coverage.
Monitor the quality and timely completion of required documentation.
Coordinate appointments, activities, transportation, and community outings.
Recognize changes in the individual’s behavioral, emotional, or medical needs and communicate concerns promptly.
Respond appropriately to behavioral or medical emergencies and follow established crisis intervention procedures.
Collaborate with clinical, operational, medical, and administrative departments.
Maintain compliance with Pennsylvania Chapter 6400 regulations and all BrightPath Human Services policies and procedures.
Participate in meetings, training, on-call responsibilities, and other supervisory duties as assigned.
Act as the Program Specialist as outlined in the 6400 regulations.

Required Qualifications

NADSP Frontline Supervisor certification or the ability to obtain the certification within three months of employment.
Demonstrated leadership qualities, including accountability, professionalism, sound judgment, dependability, and effective decision-making.
Ability to lead by example and provide calm, consistent direction during challenging situations.
Strong communication, organizational, documentation, and problem-solving skills.
Ability to work collaboratively with staff, leadership, families, and members of the individual’s support team.
Valid driver’s license and ability to meet organizational driving requirements.
Ability to successfully complete all required background checks and employment screenings.

Preferred Qualifications

Associate (60 credit hours) or bachelor’s degree in psychology, human services, social work, behavioral health, or a related field with 4 years of human services experience.
Previous supervisory or team leadership experience in a residential or human services setting.
Experience supporting individuals with significant behavioral or specialized support needs.
Knowledge of Pennsylvania Chapter 6400 regulations, person-centered practices, and trauma-informed care.

Ideal Candidate

The successful candidate will be a confident, compassionate, and hands-on leader who understands that consistency is essential in a one-person specialized program. This individual must be able to build trust, maintain professional boundaries, hold staff accountable, and create a structured environment that supports positive outcomes for the person served.

BrightPath Human Services is an EEOC.

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More about this job

Skills

Scheduling
Documentation
Crisis intervention
Regulatory compliance
Leadership
Decision making
Communication skills
Problem solving
Valid driver's licence
Team leadership

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