Jobs in the United States

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Technical Lead
Health & Human Services
Wake County, NC
This Position Is Funded In Part Through Federal Funds.
Added just now
Development Associate, Arts & Humanities (7546U) #89766
University of California, Berkeley
CA
…actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via…
Added just now
CAR T Manufacturing Operator
Janssen Pharmaceuticals, Inc. Legal Entity
Raritan, NJ
Be part of the manufacturing operations team responsible for the production of autologous CAR-T products for clinical and commercial operation in a controlled current Good Manufacturing…
Added 1 min ago
NE
Customer Service Associate - Paia
NORTHSTAR ENERGY LLC
Paia, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Pukalani
NORTHSTAR ENERGY LLC
Pukalani, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Makawao
NORTHSTAR ENERGY LLC
Makawao, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Wakea
NORTHSTAR ENERGY LLC
Kahului, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Lahaina
NORTHSTAR ENERGY LLC
Lahaina, HI
- $17.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Kihei
NORTHSTAR ENERGY LLC
Kihei, HI
- $16.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 1 min ago
NE
Customer Service Associate - Wailuku
NORTHSTAR ENERGY LLC
Wailuku, HI
- $16.5 to $19.5 USD / hour
As a Customer Service Associate, you will be an asset to the daily operations by performing both Cashier and Cook duties while delivering excellent customer service. Our Cashiers are the…
Added 3 mins ago
Assistant Branch Manager - Automotive Finishes
Sherwin-Williams
El Paso, TX
…Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role…
Added 3 mins ago
Customer Service Associate - Automotive Finishes
Sherwin-Williams
Chattanooga, TN
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate…
Added 3 mins ago
Field Store Associate
Sherwin-Williams
Lubbock, TX
Part-Time Field Store Associates are also expected to ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards…
Added 3 mins ago
Field Store Associate
Sherwin-Williams
Odessa, TX
Part-Time Field Store Associates are also expected to ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards…
Added 3 mins ago
Field Store Associate
Sherwin-Williams
Midland, TX
Part-Time Field Store Associates are also expected to ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards…
Added 4 mins ago
Process Integration Conversion Coordinator
Micron Technology
Boise
…PI Engineering, PI Technicians, and business partners across Operations, Information Systems, Planning, and Inventory to maintain and improve critical process control systems and…
Added 6 mins ago
SVP, Head of AI Solutions Technology
Synchrony Bank
United States
…implementation playbooks, and delivery patterns that reduce cycle time and improve consistency across AI…
Added 6 mins ago
Associate, Investment Operations | Bank Loan Settlements | PGIM Alternative Investments (Hybrid/ Newark, NJ)
PGIM, Inc.
Newark, NJ
In this role, you'll play a key part in supporting PGIM's Alternative Investment Operations platform. The Associate will be responsible for the support of all settlement activities as they…
Added 7 mins ago
Rooms Inspector
Sage Hospitality
Raleigh, NC
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a…
Added 7 mins ago
PH
Machine Operator
ProAmpac Holdings, Inc.
White House, TN
- Up to $26 USD / hour
…Your Rights notice from the Department of Labor. Job Category: Operations/Production/Manufacturing…
Added 7 mins ago
Maintenance Planner
Nuclear Fuel Services
Jonesborough, TN
…scheduling, and optimizing maintenance activities across all facility operations. This role ensures maintenance tasks are efficiently planned, vendors are properly sourced, and all work…
Added 7 mins ago
B
Customer Experience Lead - Full Time
Burlington
Hixson, TN
- $15 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes…
Added 7 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Hixson, TN
- $16 to $18 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 7 mins ago
Accounting & Human Resources Assistant
NTT Data Americas, Inc.
Franklin, TN
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our…
Added 7 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Clarksville, TN
- $16 to $18 USD / hour
- Full-time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of…

BrightonOne

Contact Center Representative

Boston, MA, United States

$25 USD / hour

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Job details

Pay: $25 USD / hour
Education: High school diploma
Experience: 1+ years of customer service experience, preferably in a call center, healthcare, or insurance environment required.
Posting language: English
Posted: Nov 3, 2026

Original job description

Description Job Type: Full-time 7:45am – 4:15pm OR 9:45am – 6:15pm Location: 5 days per week in Brighton, MA office FLSA Status: Non-Exempt

About Us

BrightonOne is a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families, with enterprise discipline in service to those who served.

Position Summary The Contact Center Representative serves as the primary point of contact for members, providers, and internal partners within the US Family Health Plan (USFHP) at BrightonOne.

This role is responsible for delivering exceptional customer and provider service by handling inbound and outbound calls, resolving inquiries, and providing accurate information related to benefits, eligibility, claims, referrals, and care coordination for military beneficiaries and their families and providers.

Key Responsibilities

Customer Service Operations

Respond to high-volume inbound calls from USFHP members, providers, and caregivers in a professional, empathetic, and timely manner.
Provide accurate information regarding eligibility and enrollment, benefits and coverage, claims status and billing inquiries, and referrals and authorizations.
Educate members on plan benefits, navigation of the healthcare system, and available resources.
Demonstrate a customer-focused and compassionate approach when assisting members and providers.
Handle sensitive or complex member issues while maintaining professionalism and confidentiality.

Member & Provider Support

Support care coordination by connecting members with appropriate clinical or case management teams.
Escalate complex issues or grievances according to established protocols.
Provide clear and accurate information to help members navigate their healthcare benefits and available resources.
Maintain a high level of service and professionalism when interacting with military beneficiaries, families, caregivers, and providers.

Documentation & Systems

Document all member and provider interactions clearly and thoroughly in CRM or member systems.
Navigate multiple computer systems and applications to research information and resolve inquiries.
Utilize CRM platforms, Microsoft Office, and other applicable systems to support daily responsibilities.
Maintain accurate and timely documentation in accordance with established procedures.

Performance & Compliance

Meet or exceed key performance indicators (KPIs), including quality, productivity, and member satisfaction.
Maintain compliance with HIPAA and all federal, state, and Department of Defense (DoD) requirements.
Follow established policies, procedures, and protocols.
Perform additional duties as assigned.

Requirements

Qualifications

Education & Experience

High school diploma or GED required.
Associate’s or Bachelor’s degree preferred.
1+ years of customer service experience, preferably in a call center, healthcare, or insurance environment required.
Experience using computer systems, including CRM platforms and Microsoft Office required.
Experience in healthcare, managed care, or health insurance, especially TRICARE or Medicare/Medicaid is preferred.
Knowledge of USFHP or military health benefits preferred.
Experience handling sensitive or complex member issues required.
Bilingual skills, such as Spanish preferred.

Skills & Competencies

Strong verbal and written communication skills with the ability to explain complex information clearly.
Strong problem-solving and critical thinking skills.
Demonstrated commitment to customer service excellence.
Ability to multitask, navigate multiple systems, and work effectively in a fast-paced environment.
Customer-focused with a compassionate, service-oriented mindset.
Strong attention to detail and accuracy.
Ability to collaborate effectively with team members and adapt to changing priorities.
Ability to remain calm and professional in high-stress situations.
Cultural sensitivity, particularly when working with military families.

Physical Nature of the Job This is an onsite contact center role requiring extended periods of sitting, computer use, and telephone communication. The position requires the ability to work effectively in a fast-paced contact center environment while managing multiple systems and customer interactions.

Equal Opportunity Employer Statement BrightonOne is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization Candidates must be authorized to work in the United States without sponsorship now or in the future.

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