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Sr. Project Consultant | Mutual Fund Operations
Raymond James & Associates, Inc.
Saint Petersburg, FL
…growth of our firm. This role is a hybrid workstyle, with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or…
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Senior Registered Client Service Associate
Raymond James & Associates, Inc.
Saint Louis, MO
…Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to…
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Registered Client Service Associate (Atlanta, GA)
Raymond James & Associates, Inc.
Atlanta, GA
…Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to…
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RJ
Part-time Client Service Associate (Newport Beach, CA)
Raymond James & Associates, Inc.
Newport Beach, CA
- Part-time
…industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to…
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2026-27 Behavior Intervention Implementation (BII) Aide (Alliance Christine O'Donovan Middle Academy)
Alliance Ouchi-O'Donovan 6-12 Complex
United States
Unfortunately, we are not able to sponsor or support applicants on visas at this time or in the foreseeable future.
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Decedent Solutions Associate
Raymond James & Associates, Inc.
Saint Petersburg, FL · Memphis, TN · Southfield, MI
As a Decedent Solutions Associate, you will play a vital role in supporting internal teams and Financial Advisors through the sensitive and complex process of managing decedent accounts.…
Added just now
KS
QMAP
Kisco Senior Living
Louisville, CO
- $20 to $22 USD / hour
Full-Time | Thursday-Monday 6:30am-2:30pm, Thursday-Saturday 2:30pm-10:30pm, Tuesday-Saturday 2:30pm-10:30pm
Added just now
KS
Activities Assistant
Kisco Senior Living
Louisville, CO
- $19 to $20 USD / hour
Part-Time | Flexible Days between 8am-6pm or Saturday/Sunday and/or Mondays 9am-5pm
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Sr. Sys Engineer
Berkley
Wilmington, DE
…lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce…
Added 1 min ago
KS
Caregiver (Part Time)
Kisco Senior Living
Irvine, CA
- $18 to $22 USD / hour
- Part-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Medication Technician (Part Time)
Kisco Senior Living
Irvine, CA
- $19 to $23 USD / hour
- Part-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
Payroll & Benefits Specialist
Patriot At Home
Girard, OH
…family as the cornerstone of our company, and want you to be part of a team that values your contributions and…
Added 1 min ago
KS
Med Tech (Part Time - Assisted Living)
Kisco Senior Living
Anaheim, CA
- $19 to $19.5 USD / hour
- Part-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Med Tech (Part Time - Memory Care)
Kisco Senior Living
Anaheim, CA
- $19 to $19.5 USD / hour
- Part-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Caregiver (FT)
Kisco Senior Living
Anaheim, CA
- $18 to $19 USD / hour
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Caregiver (Full Time)
Kisco Senior Living
San Rafael, CA
- $20 to $22 USD / hour
- Full-time
Full Time | Friday-Sunday, 2:30pm-10:30pm + Monday, 10:30pm-6:30am
Added 1 min ago
KS
Caregiver (Part Time)
Kisco Senior Living
San Rafael, CA
- $20 to $22 USD / hour
- Part-time
Part Time | Tuesday-Thursday | 2:30pm-10:30pm
Added 1 min ago
KS
Life Enrichment Assistant (Part Time)
Kisco Senior Living
San Rafael, CA
- $21 to $23 USD / hour
- Part-time
Part Time | Thursday-Saturday | 8:30am-4:30pm
Added 1 min ago
KS
Life Enrichment Assistant (Full Time - Memory Care)
Kisco Senior Living
Los Altos, CA
- $23 to $24 USD / hour
- Full-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Caregiver (Part Time)
Kisco Senior Living
Los Altos, CA
- $23 to $25 USD / hour
- Part-time
Part Time | Monday + Friday + Saturday | 2pm-10pm
Added 1 min ago
KS
Med Tech (Part Time)
Kisco Senior Living
Los Altos, CA
- $25 to $27 USD / hour
- Part-time
Part Time | Friday + Saturday, 10pm-6:30am OR Thursday + Friday, 6am-2:30pm
Added 1 min ago
KS
Activities Assistant
Kisco Senior Living
Littleton, CO
- $20 to $22 USD / hour
Part Time | Wednesday + Friday + Saturday | 2:30pm-6:30pm
Added 1 min ago
KS
Caregiver (Part Time)
Kisco Senior Living
Denver, CO
- $19.5 to $23.5 USD / hour
- Part-time
Monitor residents’ well-being in a general way and report any changes in condition to the appropriate associate/department immediately
Added 1 min ago
KS
Overnight Med Tech (Full Time)
Kisco Senior Living
Los Altos, CA
- $25 to $27 USD / hour
- Full-time
Assist residents with simple requests as needed or find an appropriate associate to assist
Added 1 min ago
GR
Recovery Support Coordinator
Groups Recover Together, Inc.
Portland, ME
- $45,300 to $47,565 USD / year
The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical,…

BrightKey, Inc

Call Center Representative

Annapolis Junction, MD, United States

$18 to $20 USD / hour

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Job details

Pay: $18 to $20 USD / hour
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

BrightKey represents world-class organizations. Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.

Schedule, Benefits, & Compensation:

Starting Pay Rate: $18.00 - $20.00 per hour
Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
Location: Annapolis Junction, MD (onsite)
Medical, Dental, & Vision Insurance
Participation in company 401k program
Paid Time off and 10 paid holidays

What BrightKey Offers:

Stability: over 30 successful years in business
Opportunity for Growth: BrightKey has multiple lines of business with a wide array of career paths available and offers professional development opportunities
Positive Work Environment: high level of employee engagement and a work/life balance through set schedules, no nights or weekends required (unless otherwise noted)
Benefits: a variety of medical insurance plans plus paid holidays and time off, and a 401k retirement program

Ideal Experience to Have:

Experience in a professional call center environment
Excellent customer service skills
Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:

Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
Proactively identify opportunities to enhance the member experience and share feedback with the team.
Ensure compliance with organizational policies, privacy standards, and service level agreements.
Document all customer interactions and update records accurately in the database.
Collaborate with team members to ensure a seamless customer experience.
Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Prior experience as a professional Call Center Representative, two or more years preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails with professionalism and efficiency.
Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
Compassionate and empathetic, with a genuine desire to help others.
Ability to work independently and as part of a team.
Flexible and adaptable to changing priorities and tasks.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

CSP-110526 Call Center Representative Customer Service Call Center

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More about this job

Skills

Microsoft Word
Microsoft Excel
Communication skills
Problem solving
Attention to detail
Microsoft Office
Microsoft Outlook
Work independently
Adaptability
Customer service

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