Jobs in the United States

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Payroll & Benefits Specialist
Patriot At Home
Girard, OH
Hardship Program- program to support staff during challenging times
Added 1 min ago
NH
Executive Analyst to VP of IT
North Hennepin Community College
United States
- $28.75 to $42.16 USD / hour
A minimum of 2 years of full-time equivalent years of project management and/or business analysis experience including requirements gathering, analysis, documentation, testing, training,…
Added 1 min ago
Leasing Consultant
Highmark Residential, LLC
Greensboro, NC
The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with…
Added 1 min ago
Assistant Slot Shift Manager
Spokane Tribe Resort & Casino
Airway Heights, WA
Train team members on the floor using the department training program; mentor team members to build their guest service and player development skills.
Added 1 min ago
Assistant Property Manager
Highmark Residential, LLC
North Port, FL
Maintains working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e. Fair Housing, collections, evictions, towing and pool enclosures
Added 1 min ago
Leasing Consultant
Highmark Residential, LLC
Nashville, TN
The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with…
Added 1 min ago
Leasing Consultant
Highmark Residential, LLC
Durham, NC
The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with…
Added 3 mins ago
Mental Health Clinical Therapist I-Per Diem-LOH Hinsdale
Naperville Psychiatric Ventures D/B/A Linden Oaks Hospital
United States
Participates in regular clinical team meetings/staffing and provides input on the psychosocial, disease management and case management needs of the patient.
Added 3 mins ago
Mental Health Associate I - Adolescent - Linden Oaks Hospital - Evening Shift
Naperville Psychiatric Ventures D/B/A Linden Oaks Hospital
United States
Facilitates didactic, educational and unit/program community groups within the assigned treatment programs. Encourages and facilitates patients’ participation in therapeutic activities.…
Added 3 mins ago
DH
Grievance & Appeals Claims Specialist - Denver Health Medical Plan (Must Live in Colorado. Weekly On Site Requirement.)
Denver Health and Hospital Authority
Denver, CO
- $24.1 to $33.74 USD / hour
Provide regular updates to management on the status of grievances and appeals. (10%)
Added 3 mins ago
Anesthesia Technician - Days
Endeavor Health Clinical Operations
United States
Order supplies via the Lawson Material Management System
Added 4 mins ago
Colorado Works Case Management Specialist
City and County of Denver
United States
The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance…
Added 4 mins ago
Associate Equipment Specialist (Ixonia, WI)
Mortenson
Ixonia, WI · WI
Mortenson is currently seeking an outgoing and team oriented Associate Equipment Specialist. This specialist will be responsible for supporting the day-to-day operations of the Equipment…
Added 4 mins ago
Nurse Labor and Delivery
Chandler Regional Medical Center
CHANDLER, AZ
Support laboring patients with interventions such as induction, epidural assistance, pain management, and fetal monitoring.
Added 5 mins ago
Respiratory Therapist
St Francis Hospital
Colorado Springs, CO
Performs therapeutic modalities including patient monitoring, medication delivery, ventilation management, expansion therapy, and bronchial hygiene.
Added 5 mins ago
Mortgage Loan Specialist
State Employees' Credit Union
United States
Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Added 5 mins ago
Mortgage Loan Specialist
State Employees' Credit Union
United States
Preferred – bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Added 5 mins ago
Member Services Officer
State Employees' Credit Union
United States
The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types,…
Added 5 mins ago
MSS Associate Member Services Representative
State Employees' Credit Union
United States
Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Added 5 mins ago
MSS Associate Member Services Representative
State Employees' Credit Union
United States
Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Added 5 mins ago
Associate Member Services Representative
State Employees' Credit Union
United States
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform…
Added 5 mins ago
Associate Member Services Representative
State Employees' Credit Union
United States
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform…
Added 5 mins ago
Associate Member Services Representative
State Employees' Credit Union
United States
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform…
Added 5 mins ago
Navigator RN
Lakewood Health Center
BAUDETTE, MN
Every day you will be responsible for coordinating a wide range of self-management support and disease registry activities for the clinic's entire patient population.
Added 5 mins ago
BI
Call Center Representative
BrightKey, Inc
Annapolis Junction, MD
- $18 to $20 USD / hour
Benefits: a variety of medical insurance plans plus paid holidays and time off, and a 401k retirement program

BrightKey, Inc

Call Center Representative

Annapolis Junction, MD, United States

$18 to $20 USD / hour

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Job details

Pay: $18 to $20 USD / hour
Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

BrightKey represents world-class organizations. Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.

Schedule, Benefits, & Compensation:

Starting Pay Rate: $18.00 - $20.00 per hour
Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
Location: Annapolis Junction, MD (onsite)
Medical, Dental, & Vision Insurance
Participation in company 401k program
Paid Time off and 10 paid holidays

What BrightKey Offers:

Stability: over 30 successful years in business
Opportunity for Growth: BrightKey has multiple lines of business with a wide array of career paths available and offers professional development opportunities
Positive Work Environment: high level of employee engagement and a work/life balance through set schedules, no nights or weekends required (unless otherwise noted)
Benefits: a variety of medical insurance plans plus paid holidays and time off, and a 401k retirement program

Ideal Experience to Have:

Experience in a professional call center environment
Excellent customer service skills
Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:

Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
Proactively identify opportunities to enhance the member experience and share feedback with the team.
Ensure compliance with organizational policies, privacy standards, and service level agreements.
Document all customer interactions and update records accurately in the database.
Collaborate with team members to ensure a seamless customer experience.
Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Prior experience as a professional Call Center Representative, two or more years preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails with professionalism and efficiency.
Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
Compassionate and empathetic, with a genuine desire to help others.
Ability to work independently and as part of a team.
Flexible and adaptable to changing priorities and tasks.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

CSP-110526 Call Center Representative Customer Service Call Center

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More about this job

Skills

Microsoft Word
Microsoft Excel
Communication skills
Problem solving
Attention to detail
Microsoft Office
Microsoft Outlook
Work independently
Adaptability
Customer service

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