JCB Service Manager

Remote Type:

On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You’ll Make a Difference You’ll set the direction for the Service Department and create an environment where people can do their best work. You’ll coach and develop your team, champion a Safety First culture, and make sure our customers receive the dependable service they expect from Briggs. You’ll also own the business side of service - from P&L performance and operational efficiency to customer relationships and growth. Your leadership will help your team succeed, our customers stay productive, and our business continue moving forward.

What You’ll Do

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.
• Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow and perform at their best.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment where everyone takes responsibility for working safely.
• Build trusted customer relationships through regular visits and hands-on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses, and partnering across the business to deliver results.

What You’ll Bring

• Leadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable; 2+ years of experience in Heavy Construction/ Earth and Ag repair or a related industry is preferred.
• Strong business judgment and an understanding of financial performance, customer service, operations, and problem solving; mechanical aptitude and technical knowledge are a plus.
• Excellent communication and relationship-building skills, along with proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.

Why You’ll Love Working With Us

• Lead a team where safety, integrity, accountability, and taking care of people guide how we work every day.
• Join a company with more than 130 years of history, stability, and experience - and play an important role in where we go next.
• Make a visible impact by developing people, strengthening customer relationships, and building a Service Department your team can be proud of.

Job Details

Pay Type:

Salary