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Bridgewell

Day Program Supervisor - Department 770

Danvers, MA, United States

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Job details

Working hours: 40 hours per week
Posting language: English
Posted: Nov 9, 2026

Original job description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: The Day Program Supervisor assists with oversight of the daily operation of a Day Habilitation program or an Employment Program for individuals with disabilities. Responsibilities include supervision of staff, supervising staff activities, coordinating staff activities to meet the program objectives, and overseeing member services. The Day Program Supervisor will assist in developing, implementing and supervising trainings, and case management requirements of individuals. They will provide direct care support as needed and additional coordination of program duties as requested.

Schedule: Monday-Friday 8:00am-4:00pm (40 hours per week)

Essential Duties & Responsibilities:

Supervision of direct care staff, including conducting supervision meetings with staff at least once a month, coaching and mentoring for skill development and addressing any disciplinary issues that may arise.
Provide interim coverage during Day Program Manager's or Day Program Manager - Employment absence as directed by and with the support of the Director or any other interim member of program management assigned to the facility.
Provide leadership to staff by working with the program manager to create a cohesive team environment.
Oversee the development and implementation of the ISP and/or DHSP.
Oversee and assure that all documentation is completed within timelines and meets appropriate regulatory requirements.
Assists with supervising and managing all data collection.
Ensure annual performance evaluations are completed on staff, including goals and accomplishments. Delivery evaluations timely, raising any questions or concerns with your manager.
Liaison to the Clinical Team and staff, working with the team on referrals and development of services within the site.
Assist with maintaining a budget for the program within allowed spending.
Maintain communication and collaborative relationships with other service providers like Mass Health and DDS (if applicable).
Serve as liaison between Day Services, Residential and Family/guardian for individuals.
Maintain sites according to regulations (such as DDs, Mass Health, CARF, etc.) and Bridgewell standards as applicable.
Create opportunities and provide support to individuals in making decisions to develop their skills and foster independence.
Maintain appropriate certifications (i.e. First Aid, CPR, OSHA, Fire Safety, Human Rights, PABC, etc.) and ensure that all staff maintains their certifications.
Provide support to the Program Manager in following up with the employees at the program and helping them schedule their in-person trainings and completing their online trainings. Maintain other additional required training and certifications required by the program.
Demonstrate the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness.
In the Absence of an administrative assistant, the Program Supervisor shall oversee and ensure that attendance tracking and billing processes are completed within the designated timelines.
Other duties as assigned.

Required Education/Experience:

Bachelor's Degree is preferred OR
Associate's degree with a minimum of 2 years' experience in a direct care role. OR
High school diploma with a minimum of 3-5 years' experience in a direct care role.
Previous experience in a similar supervisor/leadership role will be highly preferred.
Working experience in understanding the clinical needs of the people served is required.

A valid US driver's license and one year of driving experience is required.

Knowledge/Skills:

Ability to supervise staff to performance standards
Conflict Resolution and problem-solving skills.
Knowledge of Day Habilitation and/or Employment regulations and CARF standards. Knowledge of Behavior Management and Human Rights.
Excellent organizational skills and both written and verbal communications skills.
Computer literacy to include ability to proficiently use Microsoft products and web-based applications supported by the agency.
Ability to work as a cohesive team member with other inter-disciplinary team members including, BCBA's and nursing.
Ability to set priorities for self and team in alignment with departmental goals.
Ability to delegate tasks effectively, communicate expectations clearly, and establish deadlines.
Ability to encourage employee engagement and ensure an inclusive work environment.
Ability to be certified and maintain such certification, in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR and any other certification/training required based on program needs and Bridgewell policies and procedures.
Must have a current US driver's license and one year of driving experience.
Demonstrate ability to drive a 12-passenger van and/or a wheelchair van.

Physical Demands: The physical demands of staff working in residential programs assisting people with their care needs are varied and require the employee to be able to maneuver people of varying weights, and provide lifting, balance support and physical intervention in several scenarios.

Described below are essential requirements of staff to ensure the safety of employees and people served alike. Reasonable accommodations may be made to enable a person with a disability to perform the essential functions; however, approval will be based on the needs of the persons served and consideration of safety factors related to any program or position within a program.

While performing the duties of this job, the employee is required to be able to:

Climb stairs, physically assist people served, often weighing more than 200 pounds, with movement, bathroom routines including toileting, assisting with entry and exit of a tub or shower, getting into and out of wheelchairs or dealing with assists that include physical, behavioral and medical interventions.
Additional lifting or moving may be required as part of activities in the daily living of people in our services.
Ability to drive a 12-passenger van

Bridgewell offers:

Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
A collaborative work environment that values new insight and personal contributions
With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
Additional compensation for on-call rotations
Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.

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More about this job

Skills

Case management
Coaching
Program management
Leadership
Documentation
Communication skills
Supervise crew
Conflict resolution
Problem solving
Organizational skills
Computer skills
Delegate activities
Medication administration
First Aid
CPR
Training and development

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