Program Manager - Technical Solutions

Make an impact

The Program Manager, Technical Solutions owns the business platforms that support Bridge Property Management’s maintenance, capital expenditure (CapEx), and annual budgeting processes. This role leads the implementation of BPM's next-generation maintenance platform, partners with the CapEx team to extend our CapEx platform to the unit renovation process, and manages the annual budgeting platform. Acting as the technical partner to the VP Service & Facilities, the CapEx Director, and Asset Management, the Program Manager translates platform capabilities into better business processes, resolves technical issues, and uses automation to improve how site teams, CapEx teams, and asset managers work.

Key Responsibilities

• Maintenance Platform Ownership: Lead the planning, configuration, testing, rollout, and adoption of BPM’s next-generation maintenance platform, including the transition from the legacy application. Understand how site teams perform against maintenance KPIs such as work order response, completion, and unit turn times, and use that insight to shape configuration, reporting, and improvements.
• CapEx Platform Ownership: Own the CapEx platform and partner with the CapEx Director to extend it from exterior projects to the unit renovation process, including workflow design, configuration, and rollout.
• Budget Platform Ownership: Own the annual budgeting platform, including configuration, user access, and technical support through the budget cycle. Support the Operations, CapEx, and Asset Management teams as they build and enter their budgets.
• Process Optimization & Automation: Identify opportunities to improve maintenance, CapEx, and budgeting processes through platform capabilities and automation, and communicate what the systems can do so business leaders can make better decisions.
• Platform Support & Vendor Management: Manage user access and permissions, resolve technical issues, and manage vendor relationships, including release testing, support, and escalation.
• Program Leadership: Lead cross-functional teams to deliver platform initiatives with detailed plans, timelines, and resource allocations.
• Training, Adoption & Change Management: Partner with Talent Development to design and deliver training, and lead change management for platform updates and rollouts.
• Stakeholder Engagement: Hold regular reviews with the VP Service & Facilities, CapEx Director, and Asset Management on project progress, platform health, and KPIs.
• Governance, Compliance & Documentation: Ensure platforms meet internal policies, data governance standards, and security protocols, and maintain documentation for configurations, processes, and training materials.

What you should bring

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field
• 5 years of experience in program or project management within a business technology or enterprise applications environment
• Experience with property management service and maintenance platforms such as HappyCo, SuiteSpot, Yardi Maintenance IQ, EliseAI Maintenance, or SmartOps
• Demonstrated process optimization experience, including the use of automation to improve workflows
• Experience leading platform implementations from planning through adoption
• Ability to translate business needs into platform configuration and communicate system capabilities to non-technical leaders
• Excellent communication, stakeholder management, and organizational skills

Preferred Skills and Qualifications

• Experience with CapEx, project management, or budgeting platforms
• Familiarity with maintenance KPIs in multifamily or residential property management
• PMP or similar certification

What you can be a part of As Program Manager, Technical Solutions, you’ll lead the rollout of Bridge Property Management’s next-generation maintenance platform, extend our CapEx platform to unit renovations, and own the annual budgeting platform. As the technical partner to the VP Service & Facilities, the CapEx Director, and Asset Management, you’ll turn platform capabilities into better processes and use automation to make life easier for site teams, CapEx teams, and asset managers. If you enjoy owning business-critical platforms and seeing your work improve how people get things done every day, this is a chance to make a visible, lasting impact.

The anticipated wage scale for this role is $104,000 - $130,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Bridge Property Management is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations.