7 Brew Baller

Description Reports To: Baller Manager (BM) Oversees: Brewistas on the shifts they run. This role is a traveling position. Grounded In: Baller Basics - the Brewtopia Leadership Manual

Position Summary

The Baller is the standard on every shift they run. Before a Baller can train anyone else, they live the standard themselves - Model, Teach, Protect - every shift, whether the Baller Manager is on the floor or not. Where a Baller Manager leads the whole team over time, a Baller leads one shift at a time - setting the tone, running the positions, and turning Brewistas into confident, standard-holding teammates through hands-on coaching and real-time feedback.

"I don't just train Brewistas. I transform them." - applied every shift, one Brewista at a time.

Requirements

Key Responsibilities

Run the Shift

• Deliver the Big 3 on every interaction: an authentic conversation, open body language, and a genuine smile
• Hit the 4 Keys every shift - First Impressions, Guest Service, Drink Quality, and Consistency
• Run the ACT framework (Apologize, Care, Thank) any time an experience falls short
• Ask & Educate guests who are new to coffee or new to 7 Brew, instead of assuming they know what to order
• Keep pace and flow across Shots, Milk, Texter, and Lane so no position is carrying the shift alone

Be the Exemplary Baller

• Model great guest service, positive energy, accuracy, and calm leadership under pressure on every shift
• Live the 7 Brew mission - to cultivate kindness, joy, and connection one cup at a time - in how you treat guests and teammates
• Lead with kind confidence: direct without being harsh, holding the standard without being rigid
• Represent the Brewtopia brand consistently, on shift and off

Train Brewistas

• Build every Brewista through the training cycle: Show It ? Do It ? Refine It ? Own It
• Teach not just the Way but the Why behind every standard - Brewistas who understand why protect the standard even when no one's watching
• Adapt your teaching style to how each Brewista learns best - never change the standard itself
• Deliver hip-to-hip coaching at every position, not from across the stand

Coach and Give Feedback

• Use Acknowledge ? Correct ? Reset for every correction - acknowledge effort, correct the specific gap, reset the expectation
• Use the Feedback Formula: "I noticed… Because… Next time… I know you can…"
• Celebrate growth as deliberately as you correct mistakes - what gets celebrated gets repeated
• Stay calm under pressure and never disagree with another leader in front of the team

Hold the Standard

• The standard you walk past is the standard you accept - address small gaps before they become habits
• Own machine maintenance and stand cleaning between drinks, not just at close
• Protect health code standards - handwashing triggers, milk temps, and cross-contamination prevention - without being asked
• Funnel issues with intention: fix it now, circle up after the shift, or funnel it up - depending on what the issue actually calls for

Communicate with the Baller Manager

• Give real-time visibility into how the shift, the team, and any newer Brewistas are actually doing
• Flag culture or performance concerns early - gossip, low effort, repeated mistakes - rather than letting them ride
• Communicate often, not only when something goes wrong

Own Shift Flow & Cleanliness

• Protect pace, flow, and cleanliness across the whole shift
• Support Lane hopping and position coverage when the team is short-staffed
• Leave the stand better for the next shift through strong end-of-shift ownership

Grow Yourself, 1% at a Time

• Start every shift with a grateful heart and set the tone in the first 5 minutes
• Identify one thing to improve each shift - and actually work on it
• Reflect after every shift: "Did I make someone better today?"

What Success Looks Like

• Every guest gets the Big 3 and the 4 Keys - every time, not just on good shifts
• The shift runs on pace and to standard whether or not the Baller Manager is on the floor
• Brewistas trained by this Baller are visibly growing in skill, confidence, and ownership
• The Baller Manager is never surprised - issues are flagged early, at the right level
• Culture stays positive - energy, kindness, and accountability are visible across the team
• The Baller - and their team - gets 1% better every day

Qualifications

• Demonstrated mastery of Baller Basics - the Way and the Why behind every standard
• Proven ability to deliver the Big 3, the 4 Keys, and the ACT framework consistently under pressure
• Comfortable coaching Brewistas hip-to-hip using Acknowledge ? Correct ? Reset
• Kind confidence - direct without being harsh, consistent without being rigid
• Alignment with the 7 Brew mission and core values: Kindness, Energy, Authenticity, Connection, Creativity

Brewed Perks: Competitive Pay & Travel Opportunities

Model the Standard. Train the Shift. Transform the Team.