Service Assistant

Description

About Us

Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) Plan w/ Matching
• Training Provided
• Paid Vacation
• Employee Appreciation Events (i.e. Holiday Parties, Sporting Events, Luncheons)
• Multitude of Tenure Employees

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
• Run our pick up and delivery & shuttle scheduling service
• Actively listen to customers, answering their questions, and directing them appropriately as they request.
• Respond quickly to customer phone calls
• Help take care of over flow from service advisors
• File service requests
• Assist with rental fleet
• Park Cars
• Work with manufacturers online
• Follow up on customer satisfaction
• Learn Ford Warranty
• Other duties as assigned

Requirements

Qualifications

• Strong computer skills, including Outlook, Excel and Word
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license