Reservationist

Key Responsibilities:

• Manage incoming reservation requests via phone, email, and online platforms.
• Process reservations accurately and in a timely manner using our reservation system.
• Provide personalized assistance to quests by offering recommendations and answering inquiries about services, availability, and pricing.
• Coordinate with other departments to ensure all client requests and preferences are met.
• Maintain accurate records of reservations, cancellations, and modifications.
• Follow up with quests to confirm reservations and provide necessary documentation.
• Assist in resolving any issues or concerns related to reservations.
• Stay updated on company policies, procedures, and offerings to provide accurate information to quests.
• Collaborate with team members to optimize reservation processes and improve overall customer satisfaction.
• Always uphold the company’s standards of professionalism and customer service excellence.

Qualifications:

• High school diploma or equivalent; additional education or training in hospitality or a related field is preferred.
• Proven experience in a customer service or hospitality role, preferably in reservations or bookings.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using reservation software or similar systems is a plus.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• 401K
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Employee Discount
• Referral Program

How to Apply: Interested candidates are encouraged to submit their resume and cover letter to careerdevelopment@brett-robinson.com. Please include "Reservation Specialist Application" in the subject line.

Brett Robinson is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

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Revised Jan. 2024