Jobs in the United States

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Real estate portfolio advisor - Existing Stores (Nashville, TN - U.S.)
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…companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating…
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IN
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Detroit Promise Coach
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Support recruiting, interviewing, talent development, and succession planning for the team.
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Breaking Ground

Program Director

Queens, NY, United States

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Job details

Experience: Minimum 5 years of supervisory experience
Posting language: English
Posted: Sep 11, 2026

Original job description

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Assistant Vice President, Programs, the Program Director, Permanent Housing and Tenant Success Services, for Willets Point provides strategic, clinical, and operational oversight for a supportive housing program serving individuals transitioning from shelter into permanent housing. The Program Director provides oversight of day-to-day operations and a multidisciplinary team, ensuring high-quality, trauma-informed services that support housing stability and tenant engagement. They establish program structure, foster collaboration across teams, and support a strong, community-oriented environment.

The Program Director utilizes a trauma informed and harm reduction approach to provide case management and social services support to tenants with long histories of homelessness, serious mental illness, substance use, etc. These critical support services help individuals and families to make the successful transition from homelessness and support long term housing stability.

This position is full-time and in-person, generally Monday through Friday, 9:00 AM–5:00 PM, with flexibility as needed to support program operations across sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Successful oversight and performance management of case management, tenant services, and administrative supportive staff, providing regular, structured supervision meetings for direct reports
Ensure successful tenant success services, implementing “light touch” case management provided by Housing Retention Specialists for participating tenants during their first year
Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
Promote effective strategies for case management and tenant services, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Manage adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met
Provide support and guidance staff in managing difficult situations and successfully de-escalating conflict
Responsible for incident management including implementing effective strategies to help prevent incidents; following all policies, protocols, and best practices for managing an incident when it occurs; developing appropriate follow-up plans; and ensuring the timely and accurate reporting internally and externally as required
Promote housing stability by supporting tenant engagement, lease compliance, and collaborate with property management on arrears, inspections, and recertifications
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Coordinate delivery of care with multiple service providers
Maintain strong, collaborative relationships with external partners, including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Responsible fiscal management of the program budget
Perform other duties as assigned

MINIMUM QUALIFICATIONS:

NYS Licensed Masters Social Worker (LMSW) or LCSW required
Minimum 5 years of supervisory experience
Experience working in supportive housing or similar settings, and with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
Bilingual (Spanish) preferred

EOE/M/F/Vet/Disabled

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More about this job

Skills

Performance management
Case management
Harm reduction
Reporting
Regulatory compliance
Inspection
Documentation
Crisis intervention
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Access
Bilingualism

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