Human Resources Coordinator, Employee and Labor Relations

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Assistant Vice President, Employee and Labor Relations, the Human Resources Coordinator, Employee and Labor Relations provides administrative and operational support across a broad range of employee and labor relations functions. This position supports performance management processes, leave administration, grievance coordination, employee departures, unemployment claims, employee relations reporting, and compliance-related recordkeeping. The Coordinator serves as an initial point of contact for employee relations matters, coordinates key processes with Human Resources partners, maintains tracking systems and metrics, and helps ensure timely, accurate, and policy-compliant responses to employee and workplace matters.

This position requires an exceptionally detail-oriented, trustworthy, resourceful, and adaptable professional who demonstrates impeccable judgment, absolute discretion, and a strong sense of personal accountability. The successful candidate must be someone in whom leadership can place the highest level of confidence, knowing that responsibilities will be managed with accuracy, integrity, sound judgment, and consistent follow-through, even in rapidly changing circumstances.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide day-to-day administrative and operational support on a broad range of employee and labor relations matters, including performance management, leaves of absence, grievances, employee departures, and change management.

Coordinate key employee relations functions with other areas of Human Resources to support consistent and timely processes

Maintain accurate manual and electronic records, documents, and files related to employee and labor relations matters, including EEOC, ADA, labor contracts, vacancy listings, applicant tracking, and related compliance materials.

Oversee the management of the ReportIt Anonymous Employee Hotline, including tracking, routing, follow-up, and documentation of concerns as appropriate

Serve as an initial point of contact for employees and team members by assisting with issue identification, intake, and referral to the appropriate Human Resources partner or process

Manage unemployment insurance claims, including reviewing, processing, tracking, and coordinating responses to claims and related requests

Monitor employee leaves of absence to support compliance with FMLA, ADA, Workers’ Compensation, and related organizational procedures; confirm completion of required Human Resources items before employees return to work.

Manage reporting and tracking of employee terminations, ensuring departmental actions are completed in accordance with organizational policies and procedures

Maintain employee relations metrics and reporting tools to help inform departmental priorities, identify trends, and measure employee relations efforts

Demonstrate exceptional attention to detail and follow-through by producing accurate, thorough, and timely work; anticipating needs; identifying potential issues before they escalate; and taking ownership of assignments without requiring repeated direction or oversight

Contribute fresh ideas and thoughtful recommendations to improve employee and labor relations processes, strengthen administrative efficiencies, and enhance the consistency, responsiveness, and effectiveness of departmental operations

Uphold the highest standards of integrity, trustworthiness, sound judgment, reliability, and discretion when handling sensitive and confidential information, and build trust through honesty, accountability, consistency, and ethical conduct

Demonstrate flexibility, adaptability, and responsiveness in a dynamic, fast-paced environment by adjusting schedules, priorities, and approaches as needed and responding to changing organizational and leadership needs with professionalism, composure, and a solutions-oriented mindset

Perform other duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Human Resources, Business Administration, Labor Relations, Public Administration, or a related field and a minimum of two years of Human Resources experience; or an equivalent combination of education and experience

Experience in employee relations, labor relations, leave administration, compliance, or a related HR function is preferred

Knowledge of employee relations practices, HR policies and procedures, and applicable employment-related laws and regulations, including FMLA, ADA, Workers’ Compensation, and unemployment insurance processes

Strong organizational skills and attention to detail, with the ability to maintain accurate records, manage multiple priorities, and meet deadlines

Strong written and verbal communication skills, with the ability to handle sensitive and confidential information with professionalism and discretion

Proficiency with Microsoft Office applications and the ability to use HR systems, tracking tools, and electronic recordkeeping platforms

Ability to exercise sound judgment, maintain confidentiality, and work collaboratively with employees, managers, Human Resources partners, and other stakeholders

PREFERRED QUALIFICATIONS:

Demonstrated creativity, intellectual curiosity, and resourcefulness, with the ability to bring fresh perspectives, challenge existing approaches constructively, and develop thoughtful, practical solutions to complex administrative and operational challenges

A proactive, improvement-oriented mindset, with the initiative to anticipate needs, identify opportunities to strengthen processes, enhance efficiencies, and contribute meaningfully to continuous improvement

Strong interpersonal awareness and emotional intelligence, with the ability to navigate sensitive situations thoughtfully, appreciate differing perspectives, and approach challenges with professionalism and sound judgment

Experience supporting employee relations, labor relations, leave administration, workplace investigations, or other compliance-related Human Resources functions

Experience working in a unionized environment, including familiarity with collective bargaining agreements, grievance procedures, and labor-management processes

Familiarity with applicable employment laws and regulations, including FMLA, ADA, Workers' Compensation, and unemployment insurance processes

This position is designated as an onsite role, requiring an in-office presence five days per week. Breaking Ground reserves the right to modify work schedules based on organizational and operational needs, consistent with applicable laws and policies

EOE/M/F/Vet/Disabled