Jobs in the United States

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Added 4 mins ago
KC
Operations Manager - Lake Hills
King County Library System
Bellevue, WA
- $96,969.6 to $117,977.6 USD / year
King County Library System (KCLS) is seeking a resilient and adaptable Operations Manager (OM) for the Lake Hills Library, which is part of the Lakeview Region of the KCLS libraries.
Added 6 mins ago
AC
Leasing Data Associate
Aston Carter
Berkeley, CA
- $28 to $32 USD / hour
This position is based fully on-site, with a standard schedule of five days per week at the property or properties assigned
Added 6 mins ago
S
Senior Project Manager – Security Systems
Siemens
Cypress, CA
- $92,320 to $158,263 USD / year
Assist Operations Manager in the solicitation and contracting of subcontractors.
Added 6 mins ago
MU
Part-Time Shift Leader
MINISO USA
San Bernardino, CA
- $18 to $21 USD / hour
- Part-time
The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to…
Added 6 mins ago
MU
Part-Time Shift Leader
MINISO USA
San Diego, CA
- $18 to $21 USD / hour
- Part-time
The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to…
Added 6 mins ago
MU
Assistant Store Manager
MINISO USA
Gambrills, MD
- $18 to $25 USD / hour
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team…
Added 7 mins ago
Administrative Office Manager
Sevita
Rancho Cordova, CA
…team-based workplace with a client-first mission. The Office Manager oversees day-to-day office operations, playing a fundamental role in the organization and its…
Added 7 mins ago
HF
Retail Sales Manager
Harbor Freight Tools
Simi Valley, CA
- $28.5 to $31.35 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 7 mins ago
UG
IT Project Manager
UIC Government Services and the Bowhead Family of Companies
Corona, CA
- $120,000 to $150,000 USD / year
Certified Associate in Project Management (CAPM) Certification Required
Added 7 mins ago
Wind Technician I (Advanced to Senior Level) at Golden Hills Wind in Livermore, CA
NextEra Energy
Livermore, CA
…ensure the safe and optimal performance of all wind farm site operations. You will primarily focus on the safe execution of field-based equipment maintenance and diagnostics, as well as the…
Added 7 mins ago
Assistant General Manager
Compass Group, North America
Orange, CA
The Assistant General Manager serves as a key member of the senior leadership team for a dynamic campus dining program, partnering with the General Manager to oversee all aspects of dining,…
Added 7 mins ago
SU
Resident Director
Stanford University
Stanford, CA
- $98,790 to $115,029 USD / year
The Summer Session Resident Director position reports to the Summer Session Associate Director of Residential Life with a dotted-line reporting relationship to the Residential Education…
Added 8 mins ago
SS
Regional Account Manager
Securitas Security Services USA, Inc.
Menlo Park, CA
- $100,000 to $105,000 USD / year
Associate degree plus 3–5 years of leadership experience in security, operations, or a related field; or 6–8 years of directly related experience with increasing responsibility.
Added 8 mins ago
CG
Senior Catering Manager
Compass Group, North America
COSTA MESA, CA
- $85,000 to $95,000 USD / year
Position Title: SR. CATERING MANAGER-COSTA MESA, CA
Added 8 mins ago
Assistant Café Manager
Compass Group, North America
MOUNTAIN VIEW, CA
…freshness, and presentation. Working closely alongside the Café Manager, you will oversee the daily operations of the café, with a particular focus on the development, and performance…
Added 8 mins ago
Ascentium Sales Coordinator
Regions Bank
Irvine, CA
Functions as liaison between client companies, account executive, and operations staff
Added 8 mins ago
Ascentium Sales Coordinator
Regions Bank
Irvine, CA
Functions as liaison between client companies, account executive, and operations staff
Added 8 mins ago
Catering and Events Manager
Compass Group, North America
SAN JOSE, CA
We are seeking a creative and organized Catering and Events Manager to join our Bon Appetit team. The Catering and Events Manager is responsible for the end-to-end service and experience of…
Added 8 mins ago
Catering and Events Manager
Compass Group, North America
SAN JOSE, CA
We are seeking a creative and organized Catering and Events Manager to join our Bon Appetit team. The Catering and Events Manager is responsible for the end-to-end service and experience of…
Added 8 mins ago
OB
Production Associate I - Pre-Finish
OrePac Building Products
Sacramento, CA
- $21 USD / hour
Job Title: Production Associate I – Pre-Finish
Added 9 mins ago
OB
Production Associate III - Pre-Finish
OrePac Building Products
Sacramento, CA
- $25 USD / hour
Job Title: Production Associate III – Pre-Finish
Added 9 mins ago
Executive Chef
Compass Group, North America
SAN FRANCISCO, CA
…team development. This role leads a commissary-based culinary program supporting multiple service platforms, including daily dining operations, high-profile catering and hospitality events,…
Added 9 mins ago
S
Project Manager - Security Systems
Siemens
San Diego, CA
- $77,955 to $133,636 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 13 mins ago
SO
IT Project Management - Manager
State of Washington
Olympia, WA
- $9,126 to $12,272 USD / month
The Infrastructure and Operations Manager sets the strategic and tactical direction for the WSP IT Infrastructure and Operations. This position is responsible for the enterprise design,…
Added 33 mins ago
Branch Manager II
SiteOne Landscape Supply
West Palm Beach, FL
The Branch Manager II is responsible for building a winning team and knowledge base for achieving excellence in all facets of branch operations including inventory management, team…

Bread Financial Payments, Inc

Senior Incident and Problem Management Analyst

Columbus, OH, United States

$100,800.00 - $161,300.00

Apply on alliancedata.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $100,800.00 - $161,300.00
Experience: 5-8 years of experience in Incident/Problem Management, Security Operations, facilitation experience, ITIL or ITSM processes and ServiceNow.
Posting language: English
Posted: Oct 30, 2026

Original job description

Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

The Senior Incident and Problem Management Analyst will join the team which is responsible for the oversite of all Major Incidents and Problem RCA efforts related to them. This encompasses ensuring that our incident and problem practice aligns to our defined processes and procedures utilizing ITIL practices adapted for Bread Financial. This includes ensuring clear Key Performance Indicators are defined, implemented and reported against at a set interval. Responsibilities for this role include detailed analytic skills, business process design, facilitation, coaching and feedback, development of training documents and materials and the ability to drive continuous process improvement.

Essential Job Functions

Participates in the incident and problem management processes to ensure immediate response to potential business disruptions and root cause analysis post recovery. Monitors key performance metrics and performs trend analysis to identify operational opportunities. - (20%)
Works with the Change Manager and third party vendors to ensure policies and processes are followed and root cause analysis (RCA) is performed and addressed. - (15%)
Responsible for analyzing and reporting on Incident and Problem SLA adherence. Detailed analysis of data, metrics and KPI’s that give indication of possible trends in outages with a focus on improving system availability for all key business services. Act as a backup resource to the Information Technology Change Control process. - (15%)
Assist in managing the changes that are being submitted, reviewed, and approved each week of the calendar year. This includes providing oversight during the weekly Change meetings to ensure that there are no conflicts between multiple technical changes that are being scheduled within the same change windows. - (15%)
Act as Mentor to other analyst on the team assisting them with understanding client/business impact and creating proper communications as needed. Take the lead on developing new, and enhancing existing, procedures to be used by the entire group. Look for continuous improvement opportunities to look for ways for the larger IT organization to improve their overall approach to communications. - (10%)
Responsible for identifying and driving continuous improvement opportunities for incident and problem management process, technology and communications to our brands and internal business partners. This includes collaborating with stakeholders and assessing feedback from them to determine appropriate changes to make for the overall communications policies. - (15%)
Responsible for monthly Incident, Problem and availability reporting as well as ad hoc reports and analysis. Writing and articulating effective internal and external communications for any/all Major incidents that have impact (or the potential to cause impact) to any of our brand partners and/or our Customer Care Centers. - (10%)

Minimum Qualifications

High School Diploma or GED
1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
5-8 years of experience in Incident/Problem Management, Security Operations, facilitation experience, ITIL or ITSM processes and ServiceNow.
5-8 years of facilitation skills.
Work experience that demonstrates a strong understanding of common technology processes and tools, experience with brand or customer communications, experience with ITIL or ITSM processes.

Preferred Qualifications

Bachelor’s Degree in Information Systems, Information Technology, Computer Science or related field of study.
ITIL V3 or V4 certification
8-10 years of experience in Incident/Problem Management, Security Operations, facilitation experience, ITIL or ITSM processes and ServiceNow.

Skills

Information Technology Infrastructure Library (ITIL)
Process Improvement Plans
IT Service Management (ITSM)
Data Analytics
IT Infrastructure Operations
Microsoft Office

Reports To: Manager and above

Direct Reports: 0

Work Environment

On site at the Easton campus Monday - Friday
Working hours 7:00am - 3:00pm EST

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Move/Traverse
Reaching
Standing
Transport/Lifting

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$100,800.00 - $161,300.00

Full Salary Range for position:

California: $115,900.00 - $201,600.00 Colorado: $100,800.00 - $177,400.00 New York: $110,900.00 - $201,600.00 Washington: $110,900.00 - $185,500.00 Maryland: $110,900.00 - $177,400.00 Washington DC: $115,900.00 - $185,500.00 Illinois: $100,800.00 - $177,400.00 New Jersey: $115,900.00 - $185,500.00 Vermont: $100,800.00 - $161,300.00 Ohio: $100,800.00 - $161,300.00 Maine: $100,800.00 - $161,300.00 Connecticut: $110,900.00 - $177,400.00 Virginia: $100,800.00 - $161,300.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial®

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled - both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.

Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
The Company is an Equal Opportunity Employer.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
The Company participates in E-Verify.
The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Information Technology

Job Type:

Regular

Apply on alliancedata.wd5.myworkdayjobs.com About employer

More about this job

Skills

ITIL
Business processes
Coaching
Process improvement
Root cause analysis
Reporting
Computer technology
Customer service
AWS
Microsoft Azure
Google Cloud
IT service management
ServiceNow
Computer science
Data analysis
Microsoft Office

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Work requirements

Jobs in the United States