Jobs in the United States

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Quality Manager
GPAC
Dallas, TX
- $75,000 to $90,000 USD / year
…Dallas, TX area. Our client is seeking a QA / QC Manager to lead the quality program and drive consistent, compliant…
Added just now
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Senior Project Manager
GPAC
Dallas, TX
- $125,000 to $150,000 USD / year
- Mentor and support project managers and assistant project managers
Added just now
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Senior Project Manager
GPAC
Columbia, MO
- $140,000 to $168,000 USD / year
- Mentor and support project managers and assistant project managers
Added 2 mins ago
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Safety Manager
GPAC
Eau Claire, WI
- $60,000 to $72,000 USD / year
…WI area. Our client is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 3 mins ago
LD
Lead Assembler-1st Shift
Leonardo DRS, Inc.
Germantown, MD
- $24 to $32 USD / hour
DRS RADA Technologies is hiring two experienced Lead Assemblers. One for System Integration and one for Production to join our rapidly growing first-shift team in Germantown, Maryland. The…
Added 3 mins ago
G
Safety Director
GPAC
Tampa, FL
- $110,000 to $132,000 USD / year
…FL area. Our client is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 3 mins ago
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Safety Professional
GPAC
Chicago, IL
- $135,000 to $150,000 USD / year
…IL area. Our client is seeking a Safety leader to build and lead a strong safety program across shop and field…
Added 4 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-Westgate Plaza
Bath & Body Works
Metairie, LA
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Added 4 mins ago
Martin- Collins - Manufacturing Engineer 5
Actalent
Pontiac, IL
Lead and perform Measurement System Analysis (MSA) and Failure Modes and Effects Analysis (FMEA)-related work to identify, assess, and mitigate risks in manufacturing processes.
Added 4 mins ago
Director, Regulatory Affairs
Abbott
Abbott Park, IL
The Director, Regulatory Affairs provides leadership, direction and support for regulatory policy and cross-business regulatory initiatives within the company, actively influencing changing…
Added 4 mins ago
NA
Automation Engineering - Manager
North American Lighting
Paris, IL
- $100,980 to $144,400 USD / year
…process standards. Provides strategic direction and technical support to Manufacturing and Engineering…
Added 4 mins ago
Quality Coordinator
The Greenbrier Companies, Inc.
Chicago Heights, IL
…every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around…
Added 4 mins ago
BI
Site IT Manager
BorgWarner Inc.
Dixon, IL
- $107,600 to $147,950 USD / year
…prototypes (not just slideware) to accelerate site decisions and support change…
Added 4 mins ago
Supervisor Distribution Center
Kohl's
Ottawa, IL
As a Supervisor, Distribution Center, you will support retail operations by managing the day-to-day execution of merchandise processing through the Fulfillment Network.
Added 4 mins ago
TH
RN - Labor and Delivery Registered Nurse
Trinity Health
Silvis, IL
- $32.74 to $49.11 USD / hour
American Heart Association Basic Life Support (BLS) required.
Added 4 mins ago
Logistics Lead (12hr Night Shift)
The Clorox Company
Wheeling, IL
Lead Distribution Department safety effort in support of plant performance goals.
Added 4 mins ago
TH
RN - Labor and Delivery Registered Nurse
Trinity Health
Silvis, IL
- $32.74 to $49.11 USD / hour
American Heart Association Basic Life Support (BLS) required.
Added 4 mins ago
TH
QA Processing Clerk - Nights
Trinity Health
Berwyn, IL
- $20 to $26 USD / hour
…greater operational efficiencies, improved turnaround times to support future growth and expansion into emerging technologies and lab testing…
Added 4 mins ago
TC
Logistics Lead (12hr Day Shift)
The Clorox Company
Wheeling, IL
- $30.83 USD / hour
Lead Distribution Department safety effort in support of plant performance goals.
Added 4 mins ago
HR Specialist
ITW
Hebron, IL
Support recruitment and onboarding efforts, including full-cycle recruiting activities, onboarding program administration, employer branding initiatives, talent pipeline development, and…
Added 5 mins ago
TC
Fork Truck Operator (12hr Night Shift)
The Clorox Company
Wheeling, IL
- $26 USD / hour
…Day-to-day general direction is provided by the Distribution…
Added 5 mins ago
Engineering Project Team Leader
Caterpillar, Inc.
Mossville, IL
Lead and support NPI Issue investigation and project resolution
Added 5 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
Robinson, IL
Guides complex scenario and sensitivity analyses to support critical planning decisions, evaluate risks, and optimize performance.
Added 5 mins ago
PH
Controller - Plant (Multi-Site)
ProAmpac Holdings, Inc.
Granite City, IL
- $120,000 to $150,000 USD / year
We are seeking an experienced Multi-Site Controller to lead accounting and financial operations for two manufacturing facilities within our US Flex division.
Added 5 mins ago
Category Buyer I
Progress Rail Services Corp.
La Grange, IL
…optimizes the Total Cost of Ownership; Leads cost reduction program; Actively participates to the pre-bid and bid processes, up to Aftermarket phase; Selects, negotiates and establishes…

Bravium Consulting

ServiceNow Retail Operations Architect/SME

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year - winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! - we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values:

Strive for Greatness
Do the Right Thing
Foster Teamwork
Respect Each Other
Grow Together

Bravium is seeking a ServiceNow Retail Operations Architect / SME to lead solution design for retail clients. You’ll combine deep store operations experience with hands-on ServiceNow expertise. You’ll serve as the retail voice in discovery and the design authority for the Retail data model, partnering with ServiceNow account teams on proofs of concept and leading the path from POC to full rollout.

Key Responsibilities

Act as the subject matter expert on store operations, field and district management, store-to-HQ communication, and store execution.
Lead discovery workshops, current-state process mapping and future-state design with store, regional and HQ stakeholders.
Own the solution design for ServiceNow Retail, including the CSM foundation, retail organization hierarchy (division, region, district, store), related party configurations, roles, and Install Base.
Design and configure Retail capabilities, including store inquiry, HQ communications and in-store operations cases, store plans, store audits, Break-Fix, and the Retail portal and mobile experience.
Design for enterprise scale so a model proven in a few pilot stores extends cleanly across thousands of locations.
Lead proofs of concept and solution demonstrations with ServiceNow, and build the phased rollout roadmap and level of effort that follow.
Guide developers and functional leads, review configurations, and keep builds aligned with ServiceNow best practices and minimal customization.
Identify where Now Assist and AI agents can improve store support and HQ efficiency.
Contribute to proposals, solution narratives and client-facing deliverables.

Required Qualifications

5+ years in retail operations, such as store, district or regional management, or retail operations or HQ support roles.
3+ years hands-on ServiceNow implementation experience, with Customer Service Management strongly preferred.
Experience leading requirements and solution design for multi-site or distributed operations.
Ability to translate operational pain points into platform solutions and explain trade-offs to business and technical audiences.
Strong facilitation, communication and executive presence in client-facing settings.

Preferred Qualifications

Implementation experience with ServiceNow Retail (Retail Service Management) or another ServiceNow industry solution.
ServiceNow CSA, plus CIS-Customer Service Management and/or CIS-Field Service Management.
Experience with big-box, home improvement or other large multi-site retailers.
Pre-sales, POC or rapid prototyping experience with a ServiceNow partner or ServiceNow directly.
Familiarity with Now Assist and agentic workflows on the platform.

About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support

Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment.

Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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