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HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Carmel, NY
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added just now
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Danbury, CT
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added just now
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Poughkeepsie, NY
- $24 to $26 USD / hour
Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through the enrollment process while helping us improve and streamline the systems behind it.
Added 1 min ago
Assistant General Manager
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Lead Quantitative Modeler - Prepayment Models
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Bravera

Mortgage Administration

Mandan, ND, United States

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Job details

Experience: Experience: Minimum 3 years related experience with supervisory experience;
Posting language: English
Posted: Nov 2, 2026

Original job description

Bravera is hiring for a Mortgage Administration position in Mandan, ND.

Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

This position is responsible to maintain vendor websites used by the Mortgage Banking Department and assure all work of the department meets or exceeds the established policies and procedures. This includes working towards helping the department establish consistencies and efficiencies in the Mortgage Process.

MEASURES OF SUCCESS:

The ability to adjust on the fly. Mortgage requirements are constantly changing and this position requires someone who has the ability to forward think.
Logical and technical skills to review current policies and procedures to help create consistencies and efficiencies for the Mortgage Banking Department.

DUTIES AND RESPONSIBILITIES:

Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Responsible for training new Mortgage Staff on the best practices and functions of the Encompass Loan Origination Software and the role they serve in various stages of the home loan process.
Provide advice and guidance to mortgage staff including support for Users within Encompass and Vendor websites used by the department.
Assure all loan software, passwords and websites are updated and all enhancements are implemented on a timely basis; develop expertise needed for loan department software programs including management of software parameters.
Responsible for training within the department including software, compliance, documentation, etc. and assure outside training as needed. Work with supervisor to implement compliance training.
Must fully understand Bravera Loan Policy and Procedures and attend training to review updates and changes, as needed.
Assure all work within the mortgage operations department is completed accurately and timely, based on established workflows. Will review files and documentation, as needed.
Develop and consistently review mortgage operations procedures to identify strengths and weaknesses. Will work with staff to update and enhance, as needed.
Monitor workloads and assure adequate, trained staff is available to cover all work assignments.
Complete annual recertifications with Vendors, Investors and Agencies as needed.
Complete monthly department reports that are distributed to the Mortgage Operations Supervisor and Mortgage Banking Manager.
Manage the NMLS account for Bravera
Manage the UPS (WorldWideExpress) account for Bravera
Provide User Support for all Encompass users.
Responsible for promoting teamwork and open communication within the mortgage banking department, among all loan administration functions of the organization and with other departments.
Must possess the ability to prioritize and efficiently organize work assignments while allowing flexibility for change, as needed.
Keep abreast of current industry trends, new programs, and regulations through continued education and training.
Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

QUALIFICATIONS:

Education: Bachelor’s degree in business administration, business management, finance, or other related field.
Experience: Minimum 3 years related experience with supervisory experience; OR an acceptable combination of education and experience.

LOCATION

Mandan, ND

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement. **If salary information is included, it is industry information and not specific to Bravera.

Our Values

Give and earn trust. We support and empower one another to earn trust through accountable performance.
Learn, teach and mentor. We are a learning organization that invests in growth and development.
Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

#ForgeYourPath with us! Find us on Facebook, Instagram, X, LinkedIn, Youtube, and Tik Tok.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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