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Added 7 mins ago
DevOps Engineer
Aravo Solutions, Inc.
Remote, United States
…on driving Operational Excellence and improving our team’s Developer Experience through automation, advanced telemetry, and continual improvement of our internal…
Added 27 mins ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
ABcom, a leader in mission critical infrastructure design and build, is seeking Account Executives to focus on new business development. In this position, you are responsible for the…
Added 27 mins ago
Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
ABcom, a leader in mission critical infrastructure design and build, is seeking Account Executives to focus on new business development. In this position, you are responsible for the…
Added 28 mins ago
AC
Senior / Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $180,000 to $270,000 USD / year
Experience deploying applications to Kubernetes and maintaining Kubernetes cluster infrastructure.
Added 28 mins ago
AC
Cloud Systems Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $135,000 to $150,000 USD / year
Design and engineer cloud-based services, systems, and infrastructure that meet mission and technical requirements.
Added 47 mins ago
Principal Engineer Software Security Hybrid
Cisco Systems, Inc.
RTP, NC · San Jose, CA · Austin, TX · Chicago, IL
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 48 mins ago
Director of Data Center Certification
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Remote, United States
…Director of Data Center Energy Strategy, is a playbook for developer engagement. It co-develops solar, storage and load flexibility with AI infrastructure companies and energy partners, so…
Added 48 mins ago
Sales Strategy & Operations, Enterprise
Bask Health
Remote, United States
Work with GTM Systems, Engineering, and Data teams to improve CRM infrastructure, automate workflows, and build tools that make sales teams more productive.
Added 48 mins ago
Senior Field Engineering Operations Partner
Bask Health
Remote, United States
Added 48 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
…Python/Django and PostgreSQL backend, a React frontend, and AWS infrastructure. Your first project is a donation management platform that lets major health systems donate medications…
Added 48 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
…Python/Django and PostgreSQL backend, a React frontend, and AWS infrastructure. Your first project is a donation management platform that lets major health systems donate medications…
Added 48 mins ago
Remote Lead Software Engineer for a Healthcare Company
Pearl
Remote, United States
…Python/Django and PostgreSQL backend, a React frontend, and AWS infrastructure. Your first project is a donation management platform that lets major health systems donate medications…
Added 48 mins ago
Head of AI Engineering (Architecture & Agents)
GoOpti B.V.
Remote, United States
Infrastructure: AWS (EKS), Docker, Kubernetes / Helm, GitHub Actions CI/CD, New Relic
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Account Executive
Soda Data
Remote, United States
Experience selling to technical buyers - data, infrastructure, or developer tools
Added 48 mins ago
Director, Data Solutions & Engineering
Statara Solutions
Remote, United States
…reliability and continued evolution of Statara’s core data infrastructure. Snowflake is central to the environment, but the role requires working knowledge of the broader modern data…
Added 48 mins ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
Clinigen is seeking an experienced global People leader to lead Total Rewards and the operational infrastructure behind an effective employee experience.
Added 49 mins ago
Staff Engineer, Application Security (Remote, US)
Everyday Electric
Remote, United States
Security strategy and leadership: Help define and drive company-wide security strategy across applications, cloud infrastructure, and AI systems. Identify our highest-impact risks and lead…
Added 49 mins ago
Software Engineer
Aradigm
Remote, United States
Build data infrastructure: implement new data feeds, and model and serve claims, eligibility, pricing, epidemiology, and reference data in BigQuery with pipelines that are tested,…
Added 49 mins ago
Cloud Systems Engineer - Site Reliability
TherapyNotes.com
Remote, United States
…operational automation. You will partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce…
Added 49 mins ago
Cyber Security Engineer (Application Security)
TherapyNotes.com
Remote, United States
…CI/CD pipelines, code and dependency scanning workflows, and infrastructure-as-code, and is comfortable working in a healthcare-regulated environment (HIPAA, HITRUST, HITECH). This role…

BPI Burrell Preferred Inc.

Salesforce Application Support Analyst

Springfield, MO, United States

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description:

Job Title: Salesforce Application Support Analyst Location: Springfield, Missouri, On-site Department: Information Technology Employment Type: Full-time .

Job Summary:

Join our compassionate, collaborative Information Technology team as a Salesforce Application Support Analyst. In this role, you will help maintain a reliable Salesforce-based application integrated with our Electronic Health Record system by supporting users, resolving issues, completing routine configuration, testing changes, and coordinating with business and technical partners. This is an ideal opportunity for an analytical, service-focused professional who enjoys improving application performance and helping teams use technology effectively in support of quality care and operations. . This position offers…

Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

Provide responsive, day-to-day functional and technical support for users of the Salesforce-based application.
Investigate incidents, service requests, and application questions to determine whether issues involve Salesforce configuration, application data, user access, workflows, the EHR, or system integrations.
Resolve issues within the scope of the role and coordinate with EHR, integration, infrastructure, development, vendor, and other technical resources when escalation is needed.
Configure and maintain Salesforce fields, forms, page layouts, picklists, validation rules, user accounts, roles, permissions, and other declarative application components.
Implement minor enhancements using standard Salesforce configuration tools while evaluating potential impacts to existing functionality, workflows, data, and integrations.
Translate straightforward business requirements into effective Salesforce configuration changes that support operational needs.
Configure and test changes in appropriate non-production environments before implementation.
Develop and execute test scenarios for configuration changes, defect corrections, upgrades, and enhancements, including regression and post-implementation testing.
Coordinate user acceptance testing with business stakeholders and support production deployments in accordance with established change- and release-management processes.
Build a working understanding of the data and workflows exchanged among Salesforce, the EHR, and other integrated systems.
Collaborate with EHR application analysts and integration teams to troubleshoot interface and data-exchange issues.
Recognize requests involving custom development, APIs, integration architecture, complex data architecture, or major platform redesigns and engage the appropriate technical resources or vendors.
Communicate application issues, planned changes, outages, and resolutions clearly to users and stakeholders.
Guide users on application functionality and appropriate system use, developing job aids and other user-facing resources as needed.
Document application configurations, changes, known issues, resolutions, and troubleshooting procedures.
Analyze support trends and recommend opportunities to improve application configuration, user education, and business processes.
Participate in meetings with business stakeholders, application teams, Information Technology partners, and external vendors.

Education, Experience, and/or Credential Qualifications:

Associate or bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Healthcare Information Technology, or a related field; an equivalent combination of education and relevant experience may be considered.
Two or more years of experience supporting, administering, or configuring enterprise business applications.
Experience with Salesforce administration, declarative configuration, or application support.
Experience troubleshooting application issues and collaborating with end users to identify and resolve problems.
Experience testing applications and documenting system configurations and changes.
General understanding of integrated enterprise applications and data exchange between systems.
Strong analytical, problem-solving, written communication, and verbal communication skills.
Ability to work independently and collaborate effectively with business users, technical teams, and external partners.

Additional Qualifications:

Salesforce Certified Administrator certification is preferred.
Experience supporting Salesforce applications in a healthcare environment is preferred.
Experience supporting applications integrated with an Electronic Health Record or another healthcare information system is preferred.
Familiarity with healthcare workflows, terminology, and information systems is preferred.
Experience supporting and troubleshooting integrations, interfaces, APIs, or integration platforms is preferred.
Experience with formal incident, problem, change, and release-management processes is preferred.
Experience using an IT service-management or ticketing system is preferred.
Demonstrated knowledge of Salesforce objects, fields, forms, page layouts, picklists, validation rules, permissions, and other declarative configuration capabilities.
Ability to distinguish among application configuration, data, integration, access, and user-workflow issues.
Ability to evaluate the downstream impact of application changes and coordinate resolution across multiple technical teams.
Strong attention to detail when configuring and testing production applications.
Ability to prioritize multiple support requests and maintenance activities while communicating technical information clearly to non-technical users.
Ability to develop and maintain clear technical documentation, support procedures, and user-facing materials.
Ability to recognize and appropriately escalate requests involving Salesforce architecture, custom Apex or Lightning development, API development, integration architecture, complex data architecture, major implementations, or enterprise platform strategy.

. Physical Requirements Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position requires routine use of office, clinical, or electronic systems and equipment and may involve prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work and may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.

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More about this job

Skills

Salesforce
Computer technology
Counselling
Technical support
EHR
Troubleshoot
Troubleshooting
Business processes
Computer science
Problem solving
Communication skills
Work independently
IT service management
Workflow
Attention to detail
Documentation
API development
Electronics

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