Technology Support Specialist - Desktop

Technology Support Specialist - Desktop

Bowling Green State University

Salary: Depends on Qualifications

Job Type: Full-Time

Division: Finance & Administration

Opening Date: 09/25/2026

Location: Main Campus (BG), OH

Job Number: BGSU01988

Department: Finance & Administration

Closing:

Summary

Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues.

Essential Functions

• Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
• Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
• Provides client consultation, project management, and technical support for specific University projects which utilize information technology.
• Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems.
• Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary.
• Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues.
• Other duties as assigned.

Minimum Qualifications

The following Degree is required:

• Associate's Degree

The following Degree is preferred:

• Bachelor's Degree

The following Experience is required:

• 2 years of experience in any of the following areas:
• Hardware support and maintenance
• Software and operating system support and maintenance
• Software application deployment
• Enterprise systems support and maintenance
• Computer networking support experience

The following Experience is preferred:

• Higher education experience
• TeamDynamix experience

The following licenses, certifications, or registrations is required:

• Must have and maintain a valid