Jobs in the United States

25+ jobs

Save this search

Added just now
Manager Organizational Learning South Re
FROEDTERT
MILWAUKEE, WI
Added just now
Sr. Embedded Software Development
RITE-HITE HOLDING CORP
MILWAUKEE, WI
Added just now
Analyst Lead Cybersecurity
FIS MANAGEMENT SERVICES LLC
MILWAUKEE, WI
Added just now
Lead Product Manager AI productivity and adoption, Azure
PwC
Milwaukee, WI
Leading AI product strategy and roadmap development for Azure-native applications and productivity solutions
Added just now
Associate, Product Management
Santander US
Milwaukee, WI
Demonstrated success leading Agile teams delivering customer-facing web applications, portals, and digital experiences.
Added just now
HR Manager, Data and Analytics
Veolia North America
Milwaukee, WI
Perform other job-related duties as required, including cross-training and supporting various HRIS applications, processes, and reporting. Assist with special projects as required.
Added just now
MH
Senior Specialist, IRIS Consulting
Molina Healthcare
Racine, WI · Kenosha, WI · Milwaukee, WI
- $21.82 to $42.55 USD / hour
Proficiency with Microsoft Office applications and other technology used for documentation, communication, reporting, and data entry in online systems and databases.
Added just now
Senior Engineer
PwC
Milwaukee, WI
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added just now
Lead Engineer
PwC
Milwaukee, WI
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added just now
Senior Lead Engineer
PwC
Milwaukee, WI
Added just now
Guidance, Navigation, and Control Principal II Systems Engineer
BAE Systems
Cedar Rapids, IA
…Navigation receivers for military ground, airborne, and weapons applications. This position offers abundant opportunities to acquire in-depth knowledge of Navigation technology and receiver…
Added just now
MH
Senior Specialist, IRIS Consulting
Molina Healthcare
Madison, WI
- $21.82 to $42.55 USD / hour
Proficiency with Microsoft Office applications and other technology used for documentation, communication, reporting, and data entry in online systems and databases.
Added just now
EG
QA Automation Engineer
Eliassen Group
Madison, WI
- $75 to $82 USD / hour
Proficiency in automating web and mobile applications using tools such as Appium or Xcode.
Added just now
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Madison, WI
- $80 to $90 USD / hour
Ingest data from enterprise applications, databases, APIs, SaaS platforms, files, and other source systems.
Added just now
Cyber Security Specialist
Agile Defense
Fort Huachuca, AZ
Use standard applications such as MS Word, PowerPoint, Excel, MS Visio, and Adobe Pro.
Added 1 min ago
GH
Integration System Engineer IV
Global Healthcare Exchange, Inc.
Denver, CO
- $155,700 to $160,700 USD / year
…well as customer business practice preferences; integrate GHX applications with customer ERP/MMIS systems; prepare functional design documents for software change recommendations and/or…
Added 1 min ago
RU
Supervisor - Epic Clinical Lead
RSM US LLP
Denver, CO
- $95,400 to $192,000 USD / year
…Cupid, OpTime, Anesthesia, Healthy Planet, or related clinical…
Added 1 min ago
RU
Assurance Senior - Lending
RSM US LLP
Denver, CO
- $67,900 to $128,200 USD / year
Proficiency with Microsoft Office applications and auditing software tools.
Added 1 min ago
RC
Case Coordinator (Full-Time, Remote)
R3 CONTINUUM LLC
Bloomington, MN
- $24.83 to $27.78 USD / hour
- Full-time
Develop, design, or create new applications, ideas, relationships, systems, or products
Added 1 min ago
Operations Manager - Voyager Inn
Voyager Inn
Anchorage, AK
Proficiency with hotel property management systems and Microsoft Office applications preferred.
Added 1 min ago
Network Administrator - San Antonio (Immediate Opening)
IDEA Public Schools
San Antonio, TX
Added 1 min ago
G
Land Development Engineer
GPAC
Southborough, MA
- $85,000 to $120,000 USD / year
…site layouts, grading, drainage and utilities, prepare permit applications, support local board approvals and coordinate with architects and surveyors. Requirements: PE license or EIT…
Added 1 min ago
Lead Manufacturing Engineer
Aptiv
Garden Grove, CA
…regulated manufacturing environment (aerospace, defense, or space applications preferred). Start up…
Added 1 min ago
NICU Dietitian
Compass Group
Fayetteville, AR · Little Rock, AR · Southaven, MS · Tulsa, OK · Memphis, TN · Springfield, MO · Fort Smith, AR · Jonesboro, AR
Added 1 min ago
PI
Clean Room- Fabricator- Machined Core (2nd Shift)
PLASCORE INC
ZEELAND, MI
- From $23.29 USD / hour
…strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by…

Bowhead

Customer Technical Support Specialist (RTDE)

Dahlgren, VA, United States

$70,000 to $75,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $75,000 USD / year
Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Customer Technical Support Specialist (RTDE)

Bowhead seeks a Customer Technical Support Specialist to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA.

Responsibilities

The Customer Technical Support Specialist will be responsible for:

Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.
Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.
Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).
Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.
Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.
Track/monitor the status of escalated tickets and provide regular updates to users regarding estimated time to resolution.
Serve as the local authoritative voice during enterprise outages, disseminating updates from ONI Hopper/DIA to the local Dahlgren workforce.
Coordinate with ONI Hopper logisticians and local command authorities for the repair, return, or replacement of defective secure terminal equipment.
Ensure all users adhere to acceptable use policies and physical security standards for secure terminals.
Assist in tracking and auditing local JWICS hardware assets to ensure accurate accountability and alignment with ONI/DIA records.
Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
Provide basic orientation to new users regarding the correct operation of equipment and procedures for requesting support.
Other duties as assigned.

Qualifications

Two to three (2-3) years of professional experience.
High School Diploma required, or BA/BS degree preferred
Demonstrates troubleshooting skills along with strong analytical and problem-solving skills.
Must have the ability to multi-task and assist others to resolve IT related issues is essential.
Preferred knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
Requires an understanding of Microsoft supported Windows operating systems.
An understanding of Linux operating systems is desirable; but not required.
Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
Preferred candidates should meet DoD Directive 8570/8140 Information Assurance Technical Level II certification requirements, which include certifications such as Security+ce, GSEC, SSCP, or CCNA Security.
Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
A working knowledge of Windows Active Directory is required.

Targeted salary range is $70,000 to $75,000 annually based on qualifications and experience.

Physical Demands:

Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to maintain security clearance at the Top Secret level and obtain Sensitive Compartmented Information (SCI). US Citizenship is a requirement for Top Secret/SCI clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Apply About employer

More about this job

Skills

Technical support
Troubleshooting
IT service management
ServiceNow
Security regulations
Auditing
Problem solving
LAN
WAN
Microsoft Windows
Linux
Work as a team
CCNA
Microsoft Active Directory
Heavy lifting

Report this job