Dispatcher

Position Title: Dispatcher

Every shipment that crosses the Dallas operation starts with the person who opens the day at 7 AM. This Dispatcher position takes the handoff from the Austin overnight shift, assumes phone coverage, and sets the day's shipments in motion from an office positioned at the end of the north runways of DFW. The work centers on time-critical third-party logistics freight for national and international shippers, including shipments flown in, flown out, and moved locally.

Dallas is the company's growth market, and the Grapevine office serves as the local name and face for the shippers it supports. The schedule is early and set, Monday through Friday, with a small team that includes two colleagues and a contractor who arrives later in the day. The company wants a long-term hire who intends to build a career with the organization.

Salary Range: $55,000 - $60,000 / Year DOE

Dispatcher Responsibilities

• Open the Dallas operation at 7 AM alongside a current team member, taking over phone coverage and operations from the Austin overnight shift
• Dispatch the day's shipments and manage the Dallas operation through the full workday
• Coordinate time-critical third-party logistics shipments for international shippers, working within tight deadlines and airline restrictions
• Enter orders and process critical driver updates, keeping customers informed throughout each shipment
• Work with a network of independent contractor drivers, handling each situation with professionalism, good judgment, and a sound sense of right and wrong
• Collaborate with two teammates and a contractor who oversees many of the drivers
• Support the warehouse crew, assist with the inventory system, and receive parts from FedEx for import into inventory

Dispatcher Requirements

• Industry experience in courier work for third-party logistics shippers, including shipments placed on airplanes
• Working knowledge of shipper pickups, the paperwork required for each shipment, and the protocol for shipping on passenger airlines
• Willingness to work occasional weekends and holidays, as the company is staffed around the clock and holidays require coverage
• Ability to work onsite at the Grapevine office, ideally residing in the metroplex close to Grapevine
• Operations experience is preferred

Benefits

• Medical, dental, and vision coverage available upon hire, with the company paying a share of the premium
• 401(k) retirement plan with eligibility upon hire
• Paid time off with a flexible, informal approach to scheduling
• Early daytime schedule, Monday through Friday

If you have courier and 3PL air freight experience and want to help grow the Dallas operation from the ground up, apply today.