Jobs in the United States

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Added 1 min ago
Manager Programs 3
CORP-Corporate Office
United States
…and requirements on cost and on schedule, while achieving all technical milestones, and creating customer intimacy to support value creation strategies and actions. The individual will lead…
Added 1 min ago
Manager Programs 1
CORP-Corporate Office
United States
…contractual requirements on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. Specifically,…
Added 1 min ago
Manager Programs 3
CORP-Corporate Office
United States
…programmatic commitments to include schedule, cost, quality and technical requirements. The individual will lead a highly skilled and dedicated cross-functional production team from program…
Added 1 min ago
V
Director of Design
Versant
Carlsbad, CA
- $170,000 to $195,000 USD / year
and be the design voice in cross-functional planning alongside engineering, product, and program leadership.
Added 2 mins ago
DC
Program Manager
Defense Contract Management Agency
Orlando, FL
- $90,479 to $138,370 USD / year
Leads team comprised of program integration and earned value management personnel and reports to Engineering/Manufacturing Group Leader in a Defense Contract Management Agency (DCMA)…
Added 2 mins ago
UA
LOCK AND DAM EQUIPMENT MECHANIC
U.S. Army Corps of Engineers
Fountain City, WI
- $36 to $42 USD / hour
…diagnostic maintenance inspection, and repair work. | Provides technical direction to other lower-graded personnel assigned to assist in the accomplishment of repair and maintenance work. |…
Added 2 mins ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
Columbia, MO
- $48,719 to $116,113 USD / year
Incumbent serves as a Biomedical Equipment Support Specialist (BESS) within the Healthcare Technology Management (HTM) department at the Truman VA. Supports the medical equipment management…
Added 4 mins ago
Cyber Security Engineer III
First Citizens Bank
Raleigh, NC
This position ensures the technological and digital security of the Bank at a high level of ability and technical expertise. Mitigates exposure to cyber threats, security risks, and…
Added 4 mins ago
FC
Underwriter I - Energy (ADP)
First Citizens Bank
New York, NY
- $36.06 to $43.27 USD / hour
This position performs underwriting and administrative duties in support of the Energy group. Sources and verifies accuracy of all associated documentation. Collaborates with both internal…
Added 5 mins ago
HU
PROGRAM ANALYST
HQ USAF and Support Elements
Pentagon, Arlington, VA
- $121,785 to $158,322 USD / year
Serves as primary interface for the manpower studies project with supporting technical systems organizations and other functional area systems experts.
Added 5 mins ago
NS
SUPPLY MANAGEMENT SPECIALIST
Naval Supply Systems Command
Naval Support Activity, Mechanicsburg, PA
- $128,323 to $166,825 USD / year
…master data, including the interpretation and integration of technical and engineering specifications. Applicants must also demonstrate knowledge of basic engineering principles and…
Added 5 mins ago
UT
Tech Lead/Senior Developer
U.S. Tax Court
Remote, United States
- $143,913 to $187,093 USD / year
Technical leadership, architecture, design reviews, and engineering standards
Added 5 mins ago
BP
Public Utilities Specialist (Contracts)
Bonneville Power Administration
Vancouver, WA
- $80,465 to $125,378 USD / year
This position is located with Bonneville Power Administration, within the Contract Administration organization (TPCC) of Customer Service Engineering, System Planning, Transmission Services.
Added 5 mins ago
BP
Public Utilities Specialist (Contracts)
Bonneville Power Administration
Vancouver, WA
- $80,465 to $125,378 USD / year
This position is located with Bonneville Power Administration, within the Contract Administration organization (TPCC) of Customer Service Engineering, System Planning, Transmission Services.
Added 5 mins ago
FM
Supervisory Transportation Specialist (Division Chief)
Federal Motor Carrier Safety Administration
Washington, DC
- $169,279 to $197,200 USD / year
Directs the development and administration of FMCSA policies and guidance to implement safety including development of rulemaking support papers in the event of new legislation.
Added 8 mins ago
VH
Supervisory Biomedical Engineer (Clinical)
Veterans Health Administration
North Little Rock, AR
- $106,437 to $138,370 USD / year
Demonstrates the ability to be resourceful in devising alternative methods to accomplish the objectives of the Clinical Engineering Section when technical guidelines are not always…
Added 8 mins ago
DC
Interdisciplinary Engineer
Defense Contract Management Agency
Fort Eustis, VA
- $90,838 to $118,092 USD / year
…manufacturing processes at contractor facilities. | Analyzes engineering, supply chain, and manufacturing data to identify and flag negative trends. | Delivers Technical Support to Pricing…
Added 8 mins ago
VH
Program Support Asst (OA)
Veterans Health Administration
Ann Arbor, MI
- $50,087 to $65,113 USD / year
…associated with the work of the office. The incumbent will provide technical and hands-on assistance to the facility's Chief, Safety Service (Industrial Hygienist), Safety Manager, Green…
Added 8 mins ago
WA
Accountant
Western Area Power Administration
Loveland, CO · Lakewood, CO
- $83,265 to $129,742 USD / year
…in accounting, auditing, or a related field, e.g., valuation engineering or financial institution examining; (b) a panel of at least two higher level professional accountants or auditors…
Added 8 mins ago
NS
NAVAL ARCHITECT
Naval Sea Systems Command
Newport News, VA
- $90,838 to $118,092 USD / year
…following: As a professional engineer or naval architect, providing technical guidance for shipbuilding design (e.g. ship stability, weight control, habitability and arrangement of spaces,…
Added 9 mins ago
Process Control Engineer
Envalior
Gastonia, NC
Providing training and technical support to production operators on process controls.
Added 9 mins ago
Maintenance Technician - 2nd or 3rd shift
Envalior
Gastonia, NC
…electrical, and fabrication disciplines. As a leading global engineering materials company, we offer a collaborative and innovative work environment where employees can grow and contribute…
Added 10 mins ago
Assistant Manager, Sales Development
Danfoss
Oragadam, IN
6+ years in Sales, Marketing, or Business Development within sensors or industrial products, with a Bachelor's in Engineering (Mechanical, Instrumentation, or Mechatronics preferred) and a…
Added 10 mins ago
UT
Devops Engineer/Full Stack Engineer
U.S. Tax Court
Remote, United States
- $121,785 to $158,322 USD / year
May be required to support planned releases, incident response, or production issues.
Added 10 mins ago
DA
Staff Accountant
Deputy Assistant Secretary for Finance
Waco, TX · District of Columbia, DC · Austin, TX
- $107,446 to $139,684 USD / year
…in accounting, auditing, or a related field, e.g., valuation engineering or financial institution examining; (b) a panel of at least two higher level professional accountants or auditors…

Bound

Customer Care Manager

Ames, IA, United States

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Job details

Experience: 3–5+ years of experience in a customer support, customer service, or customer experience role, with at least 1–2 years in a people management or team lead capacity
Posting language: English
Posted: Oct 27, 2026

Original job description

About Bound We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results. This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution. We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

About the Role Bound is hiring a Customer Care Manager to lead and grow our Customer Support and Data Support teams. This role brings management of both teams together under a single leader within our Customer Experience organization, created to bring structure, coaching, and operational rigor to how we support the schools, conferences, and administrators who rely on Bound every day. You'll manage the team's day-to-day work - scheduling and shift coverage, workload distribution, and hands-on coaching - while partnering closely with the Director of Customer Experience on process and team development. Success in this role looks like a team that consistently delivers timely, high-quality support and on-time data request delivery, customers who feel heard and taken care of, and a support organization that scales smoothly as Bound grows.

Key Responsibilities

Manage and coach a team of Customer Support and Data Support representatives, providing regular 1:1s, feedback, and performance reviews
Own team scheduling, shift coverage, and workload balancing across support and data work, so the team can flex fluidly between both as demand shifts
Monitor team performance against key support metrics (response time, resolution time, CSAT, ticket volume) and drive continuous improvement
Serve as an escalation point for complex or high-priority customer issues, ensuring timely and effective resolution
Rethink and rebuild support and data-delivery processes, replacing manual or inconsistent work with creative, scalable solutions, and documenting them (SOPs, macros, knowledge base articles) so the whole team can run them
Assist with onboarding and training of new team members on Bound's product, tools, and customer service standards
Coach team members on soft skills - tone, empathy, de-escalation, and clear communication - to elevate the customer experience
Partner with Product and Engineering to surface recurring issues, bugs, and feature requests from customer feedback
Collaborate with the Director of Customer Experience on team structure, staffing needs, and long-term support strategy
Analyze support and data trends to identify opportunities for process improvement or self-service resources
Ensure data support requests are handled accurately and within SLA, partnering with relevant teams as needed
Oversee project and request tracking for the data team, maintaining visibility into status, capacity, and deadlines, and flagging at-risk work early
Foster a positive, accountable team culture that reflects Bound's core values

Required Qualifications

3–5+ years of experience in a customer support, customer service, or customer experience role, with at least 1–2 years in a people management or team lead capacity
Proven experience coaching and developing customer-facing team members on soft skills and service quality
Experience managing shift scheduling and workload distribution for a support team
Strong organizational and project management skills, with experience tracking requests or projects against deadlines and juggling multiple priorities
Comfort working with support/helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) and reporting on team metrics
Excellent written and verbal communication skills
Data-driven mindset with the ability to interpret support metrics and translate them into action
A track record of creating or redesigning processes, not just following them, with specific examples of what you changed and the result

Preferred Qualifications (Nice to Have)

Experience in EdTech, SaaS, or youth sports/athletics administration
Has built or scaled a support team in a growing organization, including hiring, training, and creating the processes, tooling, and documentation it needs to run well
Thrives in ambiguity and stays comfortable adjusting on the fly as priorities, tools, and processes shift at a fast-growing startup

Who You Are

A natural coach and mentor who genuinely enjoys developing people
Calm under pressure and skilled at de-escalating tense customer situations
Highly organized, with a knack for balancing people management and operational detail
A clear, empathetic communicator who builds trust with both customers and teammates
Someone who embodies Bound's core values and leads by example
Someone who will help us reimagine how support works at Bound, not just run it

Work Hours & Flexibility Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done - whether that’s in the morning, afternoon, evening, or occasionally on weekends. At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work. Work Location Bound supports in-office, remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Ames, IA Office / Hybrid Why Join Bound?

Bound Core Values:

Moments Matter – We work for moment creators.
Hands On. Hands In. – We live these problems and live to solve them.
You Are Unusual – Everyone was given remarkable gifts. We want to see those in action.
We Figure It Out – We don’t dwell on a problem or issue, we work together and figure it out.
Learn It Alls – We are learn it alls, not know it alls

Benefits:

Flexible work hours
Flexible time off / PTO as needed
11 Holidays annually
Retirement savings - up to 3% match
Medical, dental and vision with employer contribution

Bound is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Bound is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation during the application or interview process, please contact us.

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More about this job

Skills

Customer service
Customer experience
Coaching
Manage a team
Scheduling
Team building
Process improvement
Onboarding
Communication skills
Team leadership
Project management
Technical support
Zendesk
Freshdesk
Reporting
Documentation

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