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Strategic Sourcing Manager
Illinois Tool Works
Hatfield, PA
…a wide range of industries since 1936. Built on decades of engineering expertise and innovation, we provide solutions that help customers address electrostatic challenges in manufacturing…
Added 1 min ago
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Safety & Systems Technical Program Manager
Waabi
Remote, United States
- $152,000 to $232,000 USD / year
As the Safety and Systems Technical Program Manager, you will drive the execution of our safety and systems engineering development efforts for our autonomous vehicle platforms. Safety is…
Added 1 min ago
Software Engineer - Clinical Software
Caris MPI, Inc.
Irving, TX
Reporting to an Engineering Manager or Senior Engineering Manager within Clinical Software Engineering, this individual contributor builds and maintains clinical software applications…
Added 2 mins ago
Sr. Product Manager (MSUITE BIM – DEWALT) – Remote
Black & Decker (U.S.) Inc.
Remote, United States
DEWALT is seeking a Senior Product Manager to help shape the next phase of our MSUITE BIM solutions as we expand beyond spooling and hanger software into broader MEP design, detailing,…
Added 3 mins ago
Business Development Manager – Technology Services
LaSalle Network
Chicago, IL
Business Development Manager - Technology Services About LaSalle Network LaSalle Network is a national staffing and recruiting firm with more than two decades of proven success helping…
Added 5 mins ago
Project Manager
CRH
Twin Falls, ID
This is a skilled position as an experienced Estimator/Project Manager involving the preparation of quantity estimates using material, labor and overhead costs and management of projects…
Added 7 mins ago
Product Marketing Manager, Equipment
Air Techniques Inc
Melville, NY
…Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration…
Added 8 mins ago
Construction AMI / AMR Project Manager
Ferguson Enterprises, LLC
San Marcos, TX
Ferguson is currently seeking the right individual to fill an immediate need for an AMI / AMR Project Manager. In this role, you will be responsible for leading Municipality's Water Meter…
Added 8 mins ago
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Field Service Technician - Portland, Oregon South
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- $30 to $45 USD / hour
Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
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QC Inspector
DWYER INSTRUMENTS, LLC
Grandview, MO
- $22.28 to $27.96 USD / hour
The QC Inspector reports to our Quality Manager and is responsible for inspecting incoming parts from vendors, parts in process and finished goods to assure conformance to quality control…
Added 9 mins ago
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VDC Coordinator
Flatiron Construction Corp
Honolulu, HI
- $140,000 USD / year
Uses BIM/VDC tools to identify design and construction clashes. Makes suggestions to the VDC manager to resolve routine issues and prevent on-site complications.
Added 9 mins ago
IT Manager – Enterprise Systems & ERP Migration (SAP/Oracle)
SprintRay
Los Angeles
The IT Manager leads and oversees the organization's information technology department, with a strong focus on enterprise resource planning (ERP) systems, SAP or Oracle ERP data migration…
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16321 - Programmer 3 - Angular
Smith Johnson Tech
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· Design and develop software code based on reusability, approved architecture/design, and in compliance with security (SADLC) and other applicable State of Michigan standards, policies,…
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Senior Platform Engineer, MCP & Connectors
Procore Technologies, Inc.
TX
You will report to the Senior Manager, AI & Atlassian Engineering and will be based in our Austin, TX office with a hybrid work schedule.
Added 11 mins ago
Construction Project Manager
ARCO National Holdings
Omaha, NE
Participate in the proposal meeting with the owner to review the scope of work, discuss ways to reduce costs, and provide value engineering ideas
Added 11 mins ago
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GDI, Consulting Technical Project Manager
Oracle
Reston, VA · Washington, DC
- $102,300 to $209,500 USD / year
We are seeking a highly experienced and motivated Technical Project Manager to join our team. The ideal candidate will lead the planning and delivery of enterprise mission systems, cloud…
Added 11 mins ago
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Oracle Consulting Technical Manager, Agentic AI Developer - GDI
Oracle
Reston, VA
- $102,300 to $209,500 USD / year
…fast-paced, data-driven organization and enjoy solving complex AI/ML engineering challenges, we want to hear from you. The position requires the ability to obtain and maintain a TS/SCI…
Added 11 mins ago
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Senior Systems Software Engineer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging,…
Added 11 mins ago
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Senior Manager, Core Infrastructure Engineering
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or…
Added 11 mins ago
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Program Manager 4- Nashville
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Experience supporting an engineering, infrastructure software, cloud services, or open-source software organization.
Added 11 mins ago
Business Development Manager – AI & HPC Solutions
ASUS Computer International
Fremont, CA
…provider, ISG delivers industry-leading servers, workstations, and software-defined solutions tailored for data centers, edge computing, and AI factories. We empower organizations to scale…
Added 12 mins ago
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Mgr, Engineering - Identity Governance and Administration
Thrivent Financial for Lutherans
Remote, United States
- $139,455 to $188,676 USD / year
The Engineering Manager for Identity Governance and Administration leads a team of experienced engineers responsible for Thrivent’s IGA products and services. This leader establishes team…
Added 12 mins ago
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Manager, Product
Thrivent Financial for Lutherans
United States
- $146,428 to $198,108 USD / year
The Manager, Product partners closely with business capability owners, adjacent product teams, engineering, design, analytics, operations, and external technology partners to align…
Added 12 mins ago
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Mgr, Engineering - Integration & Engineering
Thrivent Financial for Lutherans
United States
- $139,455 to $188,676 USD / year
As the Manager of Engineering you will lead the engineering team that connects insurance client product data across Thrivent. As a manager, you will combine your deep technical…
Added 14 mins ago
FSSBU - Test Manager - CHUBB - D1
Capgemini
New York, NY, NY
Chubb Commercial Insurance is seeking a highly experienced Technical Test Manager to lead testing governance quality assurance and delivery excellence across strategic insurance programs…

Bound

Customer Care Manager

Ames, IA, United States

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Job details

Experience: 3–5+ years of experience in a customer support, customer service, or customer experience role, with at least 1–2 years in a people management or team lead capacity
Posting language: English
Posted: Oct 27, 2026

Original job description

About Bound We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results. This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution. We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

About the Role Bound is hiring a Customer Care Manager to lead and grow our Customer Support and Data Support teams. This role brings management of both teams together under a single leader within our Customer Experience organization, created to bring structure, coaching, and operational rigor to how we support the schools, conferences, and administrators who rely on Bound every day. You'll manage the team's day-to-day work - scheduling and shift coverage, workload distribution, and hands-on coaching - while partnering closely with the Director of Customer Experience on process and team development. Success in this role looks like a team that consistently delivers timely, high-quality support and on-time data request delivery, customers who feel heard and taken care of, and a support organization that scales smoothly as Bound grows.

Key Responsibilities

Manage and coach a team of Customer Support and Data Support representatives, providing regular 1:1s, feedback, and performance reviews
Own team scheduling, shift coverage, and workload balancing across support and data work, so the team can flex fluidly between both as demand shifts
Monitor team performance against key support metrics (response time, resolution time, CSAT, ticket volume) and drive continuous improvement
Serve as an escalation point for complex or high-priority customer issues, ensuring timely and effective resolution
Rethink and rebuild support and data-delivery processes, replacing manual or inconsistent work with creative, scalable solutions, and documenting them (SOPs, macros, knowledge base articles) so the whole team can run them
Assist with onboarding and training of new team members on Bound's product, tools, and customer service standards
Coach team members on soft skills - tone, empathy, de-escalation, and clear communication - to elevate the customer experience
Partner with Product and Engineering to surface recurring issues, bugs, and feature requests from customer feedback
Collaborate with the Director of Customer Experience on team structure, staffing needs, and long-term support strategy
Analyze support and data trends to identify opportunities for process improvement or self-service resources
Ensure data support requests are handled accurately and within SLA, partnering with relevant teams as needed
Oversee project and request tracking for the data team, maintaining visibility into status, capacity, and deadlines, and flagging at-risk work early
Foster a positive, accountable team culture that reflects Bound's core values

Required Qualifications

3–5+ years of experience in a customer support, customer service, or customer experience role, with at least 1–2 years in a people management or team lead capacity
Proven experience coaching and developing customer-facing team members on soft skills and service quality
Experience managing shift scheduling and workload distribution for a support team
Strong organizational and project management skills, with experience tracking requests or projects against deadlines and juggling multiple priorities
Comfort working with support/helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) and reporting on team metrics
Excellent written and verbal communication skills
Data-driven mindset with the ability to interpret support metrics and translate them into action
A track record of creating or redesigning processes, not just following them, with specific examples of what you changed and the result

Preferred Qualifications (Nice to Have)

Experience in EdTech, SaaS, or youth sports/athletics administration
Has built or scaled a support team in a growing organization, including hiring, training, and creating the processes, tooling, and documentation it needs to run well
Thrives in ambiguity and stays comfortable adjusting on the fly as priorities, tools, and processes shift at a fast-growing startup

Who You Are

A natural coach and mentor who genuinely enjoys developing people
Calm under pressure and skilled at de-escalating tense customer situations
Highly organized, with a knack for balancing people management and operational detail
A clear, empathetic communicator who builds trust with both customers and teammates
Someone who embodies Bound's core values and leads by example
Someone who will help us reimagine how support works at Bound, not just run it

Work Hours & Flexibility Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done - whether that’s in the morning, afternoon, evening, or occasionally on weekends. At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work. Work Location Bound supports in-office, remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Ames, IA Office / Hybrid Why Join Bound?

Bound Core Values:

Moments Matter – We work for moment creators.
Hands On. Hands In. – We live these problems and live to solve them.
You Are Unusual – Everyone was given remarkable gifts. We want to see those in action.
We Figure It Out – We don’t dwell on a problem or issue, we work together and figure it out.
Learn It Alls – We are learn it alls, not know it alls

Benefits:

Flexible work hours
Flexible time off / PTO as needed
11 Holidays annually
Retirement savings - up to 3% match
Medical, dental and vision with employer contribution

Bound is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Bound is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation during the application or interview process, please contact us.

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More about this job

Skills

Customer service
Customer experience
Coaching
Manage a team
Scheduling
Team building
Process improvement
Onboarding
Communication skills
Team leadership
Project management
Technical support
Zendesk
Freshdesk
Reporting
Documentation

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