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Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Montpelier, VT
…customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role…
Added 2 mins ago
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Event Technician, Audio Visual (Part-Time Casual) - The Lodge at Spruce Peak
Encore
Stowe, VT
- $14.22 to $18.49 USD / hour
- Part-time
…requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and…
Added 2 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Burlington, VT
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 2 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Burlington, VT
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
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Sr Learning Manager
Cengage Group
Burlington, VT
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
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Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
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Principal Aftermarket Technical Product Manager
GE Aerospace
Montpelier, VT
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
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Systems Administrator – Kiteworks
SitusAMC
Montpelier, VT
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
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Information Security Engineer
TTEC
Montpelier, VT
- $65,000 to $70,000 USD / year
…teams, internal IT Operations and Engineering teams, and vendor technical…
Added 2 mins ago
Senior Proposal Manager
Maximus
Montpelier, VT
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
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Manager Strategic Risk Adjustment Programs
Highmark Health
Montpelier, VT
…works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and…
Added 2 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Montpelier, VT
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 2 mins ago
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Program Manager, EBMS
CBRE
Montpelier, VT
- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
Added 2 mins ago
Manager, Enterprise Communications & Channels
Amentum
Montpelier, VT
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Montpelier, VT
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Montpelier, VT
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 2 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Montpelier, VT
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 2 mins ago
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Business Systems Analyst (BSA)
Eliassen Group
Montpelier, VT
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 5 mins ago
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Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Houston, TX
- $27 to $35 USD / hour
Assists the Manager in producing land acquisition cost totals and forecasts for the project when required.
Added 5 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
San Antonio, TX
- $27 to $35 USD / hour
Assists the Manager in producing land acquisition cost totals and forecasts for the project when required.
Added 5 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Dallas, TX
- $27 to $35 USD / hour
Assists the Manager in producing land acquisition cost totals and forecasts for the project when required.
Added 5 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Austin, TX
- $27 to $35 USD / hour
Assists the Manager in producing land acquisition cost totals and forecasts for the project when required.
Added 5 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Midland, TX
- $27 to $35 USD / hour
Assists the Manager in producing land acquisition cost totals and forecasts for the project when required.
Added 5 mins ago
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Contracts Administrator
Aston Carter
Chula Vista, CA
- $46 to $50 USD / hour
…compressors, pumps, replacement components, overhaul services, and technical support for the U.S. Navys surface and submerged fleet. In this role, you review, negotiate, acknowledge, and…
Added 5 mins ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Midland, TX
TRC is looking for a ROW/Land - Project Manager for a long-term project in Texas.

Closed listing

Boulevard

Customer Support Specialist

Remote, United States

$31.25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $31.25 USD / hour
Experience: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment .
Posting language: English
Posted: Jan 29, 2025

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Original job description

Archived listing. The details below describe a past opening.

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager.

This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).

What you’ll do here:

Spend ~85% of the day owning complex T1 tickets:
Assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
Potentially flex into other T1 ticket queues as needed based on volume fluctuations
Spend ~10% on meetings and administrative tasks
Spend ~5% on personal development and up-skilling (as time allows)
Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement:
Contribute to knowledge, SOPs, enablement, and macros (with manager oversight)
Proactively surface process and product improvements
Assist the Customer Support Manager with ad hoc projects
Identify incidents and accurately follow incident response protocol
Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.

What you’ll need to thrive:

Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.

How we’ll take care of you:

Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement. How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you:

Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
And other perks like One Medical membership and Employee Assistant Program.

To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure Boulevard serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Boulevard. If you currently hold such a role, you are still welcome to apply - please raise it early with your recruiter so we can talk it through.

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More about this job

Skills

Customer service
Assist customers
Troubleshoot
Adaptability
Communication skills
Incident response
Critical thinking
Customer insight
Customer experience
Reporting
Scheduling
Interpersonal skills
Problem solving

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