Jobs in the United States

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Added 1 min ago
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Warehouse Manager
GPAC
Botkins, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 1 min ago
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Steel Erection Project Manager
GPAC
Fort Worth, TX
- $105,000 to $140,000 USD / year
Job Description: We are seeking an experienced Project Manager for our structural steel erection projects. The ideal candidate will be responsible for the direction, coordination,…
Added 1 min ago
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Warehouse Manager
GPAC
Tipp City, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 1 min ago
G
Warehouse Manager
GPAC
Lewisburg, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 1 min ago
G
Warehouse Manager
GPAC
Brookville, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 1 min ago
G
Warehouse Manager
GPAC
Vandalia, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 1 min ago
G
Warehouse Manager
GPAC
Jackson Center, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 4 mins ago
Project Manager
Cushman & Wakefield
Creve Coeur, MO
- Assist in the selection, contracting process and oversight of consultants and construction teams as necessary for each project
Added 26 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Augusta, ME
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 26 mins ago
EG
Program Manager
Eliassen Group
Augusta, ME
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 31 mins ago
EG
Program Manager
Eliassen Group
Helena, MT
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 31 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Helena, MT
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 33 mins ago
G
Steel Erection Project Manager
GPAC
Dallas, IA
- $105,000 to $140,000 USD / year
Job Description: We are seeking an experienced Project Manager for our structural steel erection projects. The ideal candidate will be responsible for the direction, coordination,…
Added 36 mins ago
Site Engineer (Data Centers)
Jacobs
Saint Francisville, LA
…hyperscale data-center projects, serving as the structural engineering presence in the field. You will monitor daily installation activities, coordinate contractors and subcontractors,…
Added 36 mins ago
HVAC Technician
CBRE
Shreveport, LA
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems
Added 36 mins ago
DCN Cost Control Analyst
Schlumberger
Shreveport, LA
Collaborate with project controls, procurement, construction management, engineering, and finance to align cost and schedule narratives.
Added 37 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Baton Rouge, LA
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 37 mins ago
EG
Program Manager
Eliassen Group
Baton Rouge, LA
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 38 mins ago
G
Commercial HVAC Project Manager/ Estimator
GPAC
Maryland Heights, MO
- $75,000 to $120,000 USD / year
…excellence is seeking an experienced Commercial HVAC Project Manager/ Estimator to join the team. This company has a strong track record in higher education, government, healthcare,…
Added 42 mins ago
Safety Coordinator I
Boise Cascade is an equal employer
Kettle Falls, WA
This position will work with the Region Safety Manager, Plant Managers, Supervisors and hourly employees to support the continued focus on safety excellence, including maintaining OSHA VPP…
Added 42 mins ago
Area Manager - Hillsboro, OR
Amazon.com Services LLC
Hillsboro, OR
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 44 mins ago
G
Maintenance Supervisor
GPAC
Peoria, IL
- $62,000 to $71,500 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Monmouth, IL facility.
Added 45 mins ago
G
Maintenance Manager
GPAC
Kirkwood, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 45 mins ago
Engineer - Manufacturing
Vermeer Corporation
Pella, IA
Initiate, review, and implement Engineering Change Notices (ECNs) using Product Lifecycle Management (PLM) systems such as 3DX, Teamcenter or Windchill.
Added 46 mins ago
Industrial Hygienist I/II - Ames National Laboratory
Iowa State University
Ames, IA
Preferred Qualifications:Graduate degree in a relevant science, engineering, industrial hygiene, or occupational/environmental health discipline or at least three years of related…

Closed listing

Boulevard

Customer Support Specialist

Remote, United States

$31.25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $31.25 USD / hour
Experience: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment .
Posting language: English
Posted: Jan 29, 2025

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Original job description

Archived listing. The details below describe a past opening.

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager.

This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).

What you’ll do here:

Spend ~85% of the day owning complex T1 tickets:
Assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
Potentially flex into other T1 ticket queues as needed based on volume fluctuations
Spend ~10% on meetings and administrative tasks
Spend ~5% on personal development and up-skilling (as time allows)
Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement:
Contribute to knowledge, SOPs, enablement, and macros (with manager oversight)
Proactively surface process and product improvements
Assist the Customer Support Manager with ad hoc projects
Identify incidents and accurately follow incident response protocol
Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.

What you’ll need to thrive:

Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.

How we’ll take care of you:

Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement. How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you:

Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
And other perks like One Medical membership and Employee Assistant Program.

To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure Boulevard serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Boulevard. If you currently hold such a role, you are still welcome to apply - please raise it early with your recruiter so we can talk it through.

About employer

More about this job

Skills

Customer service
Assist customers
Troubleshoot
Adaptability
Communication skills
Incident response
Critical thinking
Customer insight
Customer experience
Reporting
Scheduling
Interpersonal skills
Problem solving

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