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Added 4 mins ago
AU
Project Manager
ABM US
Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 24 mins ago
VS
AI Connect Outside Plant Associate Director
Verizon Services Corp. BC
Basking Ridge, NJ · Bloomington, CA · Irving, TX · Houston, TX · West Jordan, UT · Temple Terrace, FL · Minneapolis, MN · Walnut Creek, CA · Indianapolis, IN
- $114,000 to $219,000 USD / year
Bachelor’s or Master’s degree in engineering, Computer Science, Data Analytics, or Business Management.
Added 41 mins ago
H
Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
This position supports the Geotechnical Engineering and Construction Materials Testing/Inspection departments by contributing to a variety of public and private sector projects. This…
Added 41 mins ago
H
Project Engineer II (Geotechnical)- Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $80,000 to $120,000 USD / year
Review, interpret, and evaluate laboratory and field test data for inclusion in engineering reports and recommendations.
Added 41 mins ago
Deputy Program Manager
GD Information Technology, Inc.
United States
GDIT is seeking Deputy Program Manager to help support an upcoming contract for FDA Scientific Computing in College Park, MD (primary office) or Gaithersburg, MD.
Added 45 mins ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 45 mins ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 48 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
…working on a large-scale transformation that connects technology, data, field operations, engineering, and the people who help operate and maintain the electric…
Added 48 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
Are you ready to start your career in technology engineering and help create a better digital experience for employees? As an Associate Technology Engineer on the Technology Engineering…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
Northboro, MA
You'll collaborate with teams across Asset Management, Engineering, Operations, and Project Management, gaining a behind-the-scenes look at how major energy projects are prioritized,…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, Workplan Development
natgridProd
Northboro, MA
Are you ready to turn data into insights that help shape the future of energy infrastructure? As a member of the Workplan Development Team, you will analyze historical workload data and…
Added 51 mins ago
Technical Account Manager
Palo Alto Networks, Inc.
Remote, United States
As a Technical Account Manager for Unit 42 Managed Services, you will serve as a trusted advisor to our customers, ensuring they successfully adopt and implement our leading Managed…
Added 52 mins ago
Acquisition Analyst
Apogee Engineering, LLC
Tampa, FL
…is a fast growing new portfolio for FY25. Supports Program Manager-Counter Proliferation (PMCP) as a trusted expert concerning EW requirements; communicates on a daily basis with key staff…
Added 53 mins ago
Manager, Customer Success Transportation
Exol
Remote, United States
Exol is seeking a Manager, Customer Success Transportation to join our Customer Success team within our Customer Success organization. Your job will be to own transportation-focused…
Added 58 mins ago
Engineer Manager
ASTEMO AMERICAS, INC.
Farmington Hills, MI
Design, implement, and evaluate ECU/actuator/sensing algorithms embedded in the vehicle Perform experiments and analyze data, create new techniques and evaluation as well as to make reports.
Added 1 hour ago
G
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Kalamazoo, MI
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 1 hour ago
Specialist, Program Management
L3Harris Technologies
Carlsbad, CA
…terminal family. Reporting to and assisting the Senior MRO Program Manager, this position helps coordinate the cost, schedule, and technical performance of MIDS-JTRS repair, overhaul, and…
Added 1 hour ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…Technology Division (ITD). Reporting to the ITD I&O department manager, this individual contributor provides technical leadership for the infrastructure and services that enable the…
Added 1 hour ago
BA/Technical Product Manager
ProArch
Remote, United States
Facilitate requirements, solutioning, and review sessions across business, clinical, product, engineering, data, and operational teams.
Added 1 hour ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
…combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services,…
Added 1 hour ago
TT
Staff Product Manager
True Talent Solutions Partners
New York, NY
- $180,000 to $250,000 USD / year
Join an AI-focused team building an enterprise contracting platform. As its first product manager, you will own product strategy and roadmap, taking the product from early stage through…
Added 1 hour ago
Director, Connected Device Strategy (Multiple Openings)
PENSKE TRUCK LEASING CO. L.P. - Morgantown Road
Reading, PA
Added 1 hour ago
G
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Baton Rouge, LA
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 1 hour ago
G
Mechanical Project Manager (HVAC/Plumbing)
GPAC
New Orleans, LA
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 1 hour ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
…ethos include collaboration through the connection of people, data, and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable…

Closed listing

Boulevard

Customer Support Specialist

Remote, United States

$31.25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $31.25 USD / hour
Experience: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment .
Posting language: English
Posted: Jan 29, 2025

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Original job description

Archived listing. The details below describe a past opening.

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager.

This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).

What you’ll do here:

Spend ~85% of the day owning complex T1 tickets:
Assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
Potentially flex into other T1 ticket queues as needed based on volume fluctuations
Spend ~10% on meetings and administrative tasks
Spend ~5% on personal development and up-skilling (as time allows)
Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement:
Contribute to knowledge, SOPs, enablement, and macros (with manager oversight)
Proactively surface process and product improvements
Assist the Customer Support Manager with ad hoc projects
Identify incidents and accurately follow incident response protocol
Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.

What you’ll need to thrive:

Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.

How we’ll take care of you:

Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement. How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you:

Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
And other perks like One Medical membership and Employee Assistant Program.

To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure Boulevard serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Boulevard. If you currently hold such a role, you are still welcome to apply - please raise it early with your recruiter so we can talk it through.

About employer

More about this job

Skills

Customer service
Assist customers
Troubleshoot
Adaptability
Communication skills
Incident response
Critical thinking
Customer insight
Customer experience
Reporting
Scheduling
Interpersonal skills
Problem solving

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