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Added 5 mins ago
CC
Asset and Configuration Analyst II
Centene Corporation
O'Fallon, MO
- $27.02 to $48.55 USD / hour
+ IAITAM (International Association of Information Technology Asset Managers) CITAM (Certified IT Asset Manager); CHAMP (Certified Hardware Asset Management Professional); CITAD (Certified…
Added 15 mins ago
Wine & Spirits Cashier
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Reports To: Wine and Spirits Department Manager
Added 23 mins ago
Clinical Research Coordinator
Massachusetts General Hospital
Boston, MA
…under general supervision and reports to the Clinical Research Manager and the Director of the Hepatobiliary and Pancreas Cancer Center Program for day-to-day responsibilities and to the…
Added 23 mins ago
Alternate Program Manager, AFCAP VI
KVG
Remote, United States
KVG is bidding as a prime contractor on the U.S. Air Force Contract Augmentation Program VI (AFCAP VI), a multiple-award IDIQ run by the Air Force Civil Engineer Center (AFCEC) at Tyndall…
Added 23 mins ago
Program Manager, AFCAP VI
KVG
Remote, United States
KVG is bidding as a prime contractor on the U.S. Air Force Contract Augmentation Program VI (AFCAP VI), a multiple-award IDIQ run by the Air Force Civil Engineer Center (AFCEC) at Tyndall…
Added 30 mins ago
IS
Scrum Master
INSPYR Solutions
Charlotte, NC
- $47.69 to $54.51 USD / hour
· Prior experience as a Scrum Master, Project or Program Manager
Added 33 mins ago
Senior Data Center Support Services Technician - Catalyst Military Program
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Jefferson City, MO
Oracle's Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers…
Added 35 mins ago
Education Program Manager
Massachusetts General Hospital
Boston, MA
Job SummaryProvide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational…
Added 44 mins ago
Operations Coordinator
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San Francisco, CA
…the Facilities help desk as assigned by the Office Services Manager or Facilities Manager. Relief may include the answering of external and internal phone calls, monitoring e-mails, and…
Added 46 mins ago
MCU Offshore Project Manager
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Unspecified, MA
…exchanges on offshore wind turbines. As the Offshore MCU Project Manager, you'll take on a strategic leadership role overseeing the full lifecycle of heavy corrective maintenance projects -…
Added 46 mins ago
LPN - Outpatient, Merrimack Valley Internal Medicine, Chelmsford MA
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Added 46 mins ago
Deputy Operations Manager
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Added 46 mins ago
Business Development Manager-USAF/USSF
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Job Title: Business Development Manager-USAF/USSF
Added 46 mins ago
OR
Wireless Retail Sales Associate - W2184
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- $19 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 47 mins ago
MRI Technologist $20K Sign-On Incentive
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Working under the direction of the MRI Manager, MRI Supervisor, and MRI Clinical Director, the MRI technologist is responsible for performing all technical procedures within MRI as…
Added 47 mins ago
Pharmacy Processing Technician - Freedom Fertility - Hybrid
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Complete record-keeping and other administrative tasks assigned by a pharmacist or facility manager
Added 47 mins ago
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Psych RN Case Manager 5K Sign on Bonus
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- $85,000 to $90,000 USD / year
Fleet vehicle program (restrictions apply) or mileage reimbursement.
Added 47 mins ago
Psych Licensed Practical Nurse LPN/LVN PRN
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Work with the RN Case Manager to update care plans as patient needs change.
Added 47 mins ago
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Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…
Added 47 mins ago
Account Manager - Specialty Personal Lines
Hub International
Wilmington, MA
We currently have an opportunity for an Account Manager to join our Personal Lines team in our Wilmington, MA office on a Hybrid work schedule.
Added 47 mins ago
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Occupational Therapist (OT)
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New Bedford, MA
- $40 to $48 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 47 mins ago
Environmental Services Aide III
Tufts Medicine
Lowell, MA
Under the direction of the Supervisor/Site Manager, this position performs a variety of housekeeping and administrative tasks and assists in the supervision of housekeeping employees in the…
Added 47 mins ago
Senior Manager - Strategy Analysis (Hybrid)
RTX Corporation
woburn, MA
As the Senior Manager of Strategy , you will lead comprehensive market, competitive, and financial analyses that inform the development and execution of Raytheon’s strategic initiatives. In…
Added 47 mins ago
Pharmacy Processing Technician - Freedom Fertility - Hybrid
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Complete record-keeping and other administrative tasks assigned by a pharmacist or facility manager
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Merrill Advisor Development Program - Financial Advisor: Central Shoreline Market
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The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.

Closed listing

Boulevard

Customer Support Specialist

Remote, United States

$31.25 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $31.25 USD / hour
Experience: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment .
Posting language: English
Posted: Jan 29, 2025

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Original job description

Archived listing. The details below describe a past opening.

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels.

T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager.

This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).

What you’ll do here:

Spend ~85% of the day owning complex T1 tickets:
Assist customers via live chat, email, text, phone, and screen-sharing.
Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
Distill and effectively communicate technical information to customers with varying technical acumen.
Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary.
Potentially flex into other T1 ticket queues as needed based on volume fluctuations
Spend ~10% on meetings and administrative tasks
Spend ~5% on personal development and up-skilling (as time allows)
Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement:
Contribute to knowledge, SOPs, enablement, and macros (with manager oversight)
Proactively surface process and product improvements
Assist the Customer Support Manager with ad hoc projects
Identify incidents and accurately follow incident response protocol
Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure.
Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities.
Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams.

What you’ll need to thrive:

Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries.
Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level.
Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure!
Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment!
High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.
Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills.
Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention.
Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays.

How we’ll take care of you:

Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement. How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you:

Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
$200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
And other perks like One Medical membership and Employee Assistant Program.

To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure Boulevard serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Boulevard. If you currently hold such a role, you are still welcome to apply - please raise it early with your recruiter so we can talk it through.

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More about this job

Skills

Customer service
Assist customers
Troubleshoot
Adaptability
Communication skills
Incident response
Critical thinking
Customer insight
Customer experience
Reporting
Scheduling
Interpersonal skills
Problem solving

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