Systems Administrator III, IS&T Systems Operations

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community.

Join us as a Linux Systems Administrator III where you will contribute to the implementation, operation, and support of IS&T Linux based services. You will have the opportunity to leverage your technical expertise to assess client system's needs, advocate for and implement technology solutions; and refine existing processes and procedures to help ensure the availability, reliability and responsiveness of University systems. As part of the Infrastructure Operations team, you will report to the Manager - Linux Server Team, and collaborate with multiple technology groups across campus to administer and advance the underlying server technology that enables a wide variety of University client services. This position has options for hybrid or remote, to be discussed during the interview. This position includes a rotating 24/7 on-call support, with occasional night and weekend support for critical University business cycles and routine maintenance.

You Will:

• Manage and maintain server operating systems, hardware, and core infrastructure to ensure reliability, performance, and security
• Monitor systems proactively to identify issues, trends, and opportunities for improvement
• Troubleshoot and resolve incidents, partnering with teams and vendors for timely resolution
• Provide Level 2 support for complex technical issues escalated from the Help Desk
• Participate in a 24/7 on-call rotation to support critical operations and incident response
• Apply system upgrades, patches, and maintenance to keep environments current and secure
• Collaborate with cross-functional teams to test, implement, and transition systems into production
• Maintain clear system documentation, standards, and recovery procedures
• Support business continuity and disaster recovery planning and testing
• Automate monitoring and operational tasks to improve efficiency and service quality
• Identify and implement process improvements to enhance system performance and reliability
• Partner with vendors to troubleshoot issues and optimize support outcomes