Senior Technology Experience Program Manager, Technology Experience & Community

Boston University's Information Services & Technology (IS&T) seeks an experienced Senior Project Manager to lead strategic initiatives across Technology Experience & Community (TEC). The Senior Project Manager is accountable for delivering complex projects that span several services, keeping the service roadmaps that inform leadership decisions, and making sure each new or changed service is fully ready for production support. The position reports to the Assistant Vice President for TEC and works with service owners, the Service Management Office (SMO), enterprise architecture, and stakeholders across the University. This role suits a disciplined, results-driven project leader who has managed enterprise technology projects at scale and wants that work to shape the experience of a major research university community. About TEC: TEC delivers the enterprise technology services that tens of thousands of students, faculty, and staff depend on every day. Its portfolio includes desktop computing, email and calendaring, collaboration platforms, campus safety systems, audio/visual services, printing, telephony, and classroom technology. You Will: Lead complex TEC projects from planning through completion, delivering on schedule, within scope, and to agreed quality standards while proactively addressing risks and dependencies. Maintain accurate service roadmaps and portfolio reporting to support TEC leadership planning, prioritization, and decision-making. Lead business and functional analysis, translating requirements and workflows into clear technical or process solutions. Partner with the Service Management Office to transition projects to operations with complete documentation and support readiness. Collaborate with service owners, enterprise architecture, technical teams, and University stakeholders on solution design and continuous service improvement. Work independently with sound judgment and accountability, escalating issues early with a recommended course of action.